Paperless travel leaves some of us behind

Paperless travel leaves some of us behind

For the past few weeks I’ve been travelling in Europe, accompanying my father, on what may well be his last trip. He’s a few weeks shy of 80 and the advancing years have slowed him down, without diminishing the joy he experiences from new adventures and...
We want to be heard!

We want to be heard!

So why leave a review? Recently I was re-reading an article from a few years ago focused on the reasons consumers leave reviews and one part of it perfectly expressed an element that is isn’t given the attention that it deserves – that we leave feedback...
Not all reviews are the same

Not all reviews are the same

We’ve written before about the importance of knowing which online reviews have more voracity than others and treating reviews on a business’ own website with a good degree of suspicion. Again a New Zealand company is in the news for allegedly creating a...