Computer Lounge / Computer and IT Services in Mt Wellington

• 8%
  "Bought a faulty PC that had a faulty motherboard. Took them 3+ weeks to even admit to replicating the fault.. the fault would happen every 15-30 minutes.

  Tried to rip me off with a lower spec motherboard as a replacement. Asked for a refund and they have refused. Has now been six weeks and will have to take them to Disputes Tribunal. They will 100% lose so I don't know what game they are playing.

  Avoid at all costs"

  Rating by: Ben  |  Rating posted: 23rd May, 2023  |  Contact: Jeff  |  Job date: May, 2023
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%

  Ben•23rd May, 2023•More details…
• 0%
  "I purchased a laptop from Computer Lounge for more than $2,000 less than a year ago. The laptop had hardare failures. I returned the laptop more than 3 weeks ago as it was still under warranty. I have been following up with them weekly on the status, but they just say it is still getting fixed. They were going to update me again this week, but I have not received any communication from them and they are not answering their phone. Steer clear of this place. worst customer service in NZ. "

  Rating by: Hannes  |  Rating posted: 23rd Sep, 2022  |  Contact: Computer Lounge  |  Job date: Sep, 2022
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Hannes•23rd Sep, 2022•More details…
• 3%
  "Ordered an 850w PSU, got sent a 750w.
  Emailed right away with no response, ended up taking the loss and going to a more customer oriented store. Finally after almost two weeks they got back to me with the option to pay $70 more for the 850w PSU.
  This business does not care about the customer, only buy from them if you can afford to lose your money."

  Rating by: Cale  |  Rating posted: 9th Sep, 2021  |  Contact: Sherwin  |  Job date: Sep, 2021
  Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%

  Cale•9th Sep, 2021•More details…
• 38%
  "I recently bought the razer nari ultimate headset for xbox one. That's what I googled and their site popped up. Sweet, headset purchased. I tried on multiple xboxs to no avial. Like many others on here the emails from nathen were missleading and increadably unhelpfull. He made it seem like it was my fault and that they wouldn't take the return. Also when I tried to suggest an altinate product they said they didn't stock it and it would take a month to get it in. An unpleasant experience all in… all"

  Rating by: Josh  |  Rating posted: 11th Jan, 2021  |  Contact: Nathan  |  Job date: Jan, 2021
  Communication: 10%  |  Quality: 10%  |  Reliability: 50%  |  Value: 80%

  Josh•11th Jan, 2021•More details…
• 0%
  "***Very dodgy***** company, still no refund after a week. Look at all 1 star reviews before purchasing products with computer lounge. We returned a faulty CPU. It took 3 days and the phantom courier never picked it up as promised by computer lounge. We spent money sending it back which also has not been reimbursed as promised. We are getting charged $80 for testing and they are refusing to give us a refund or a replacement. As I am a member of consumer protection I will not give up and give… these dishonest thieves my money. We have lost $235 + courier costs + downtime. I am happy to remove this review once a full and cleared refund appears in my account. Our correspondence is being ignored by computer lounge and they are refusing to refund"

  Rating by: James  |  Rating posted: 23rd Nov, 2020  |  Contact: James  |  Job date: Nov, 2020
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  James•23rd Nov, 2020•More details…
• 0%
  "Does not reply to emails. Does not give customer ETA when item is out of stock. Takes money months in advance yet does not let you know, even when asked, when you will receive items ordered. Avoid at all costs!"

  Rating by: Peter  |  Rating posted: 17th Nov, 2020  |  Contact: general  |  Job date: Nov, 2020
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Peter•17th Nov, 2020•More details…
• 33%
  "Their incorrect 'advice' led to a purchase of incompatible RAM. Rather than admit their part in the error and despite presenting the misleading comment by their staff member that led to the confusion, they pocketed a whopping $73.55 'restocking fee'. Yes, on a couple of sticks of RAM haha. Evil geniuses or just enterprising and edgy business people? I'll let you be the judge. I even offered to meet them halfway and do a swap for the right product, but they were still unable to waive the desire… to keep hold of that juicy 'restocking fee'! I wonder what they will treat themselves to with my 70 quid? Maybe at least post a photo of the morning tea shout for me fellas. But seriously do not rely on these guys for help, they truly have no idea what they are doing when it comes to computer advice. I must admit they appear to be seasoned experts at retaining ill-gotten money though, hence 1 star for the effort they have put into building a dishonest establishment to such a level without going broke yet, at least until more people catch on! My mission now is to cost them at least $73.55 in lost profit so I hope I can count on your help, dear reader. If you have just decided not to use this company from reading this or one of of the other posts I will put up around the place, then thanks for your support!"

  Rating by: Brendon  |  Rating posted: 23rd Jun, 2020  |  Contact: Nathan  |  Job date: Jun, 2020
  Communication: 10%  |  Quality: 10%  |  Reliability: 100%  |  Value: 10%

  Brendon•23rd Jun, 2020•More details…
• 53%
  "Poor post sales support. Good presales support and good system build quality"

  Rating by: Rob  |  Rating posted: 8th Jan, 2014  |  Contact: Billy  |  Job date: Oct, 2013
  Communication: 10%  |  Quality: 80%  |  Reliability: 20%  |  Value: 100%

  Rob•8th Jan, 2014•More details…
• 63%
  "No too impressed with the $14.95 express delivery (optional charge), I used this on my very first ever order with them and waited close too a week for delivery, understandably due too New Year BUT I did place an order after this one and got that first (both in stock).

  Excellent range and I\'m sure they are wonderful, but lack of contact was bad, express delivery was NOT express, more like overseas speed, with no offer of a refund (on delivery extra) for failure on that part.

  Remember… guys, first impressions last."

  Rating by: Jay  |  Rating posted: 5th Jan, 2011  |  Contact: Customer Service   |  Job date: Jan, 2011
  Communication: 30%  |  Quality: 100%  |  Reliability: 20%  |  Value: 100%

  Jay•5th Jan, 2011•More details…
• 8%
  "send in a graphic card for check up and they give me additional charges which I did not ask for. Aviod at all cost"

  Rating by: Franco  |  Rating posted: 2nd Sep, 2010  |  Contact: Billy  |  Job date: Oct, 2009
  Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%

  Franco•2nd Sep, 2010•More details…
• 88%
  "Great service. Been back many times. Was a little slow keeping me up to date on progress of warranty replacement but otherwise really good.

  Will keep using CL."

  Rating by: Dave  |  Rating posted: 13th Nov, 2009  |  Contact: Billy  |  Job date: Nov, 2009
  Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Dave•13th Nov, 2009•More details…
• 100%
  "5/5 Service, got discounted and also helpful advice for items at the same price range that would offer better performance. 24 hours later I had my computer back with me at home, fast and good service as.

  Chur."

  Rating by: Christian  |  Rating posted: 12th Nov, 2009  |  Contact: Paul  |  Job date: Nov, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Christian•12th Nov, 2009•More details…
• 100%
  "Used them a number of times now, very happy with their service."

  Rating by: Deanzo  |  Rating posted: 12th Nov, 2009  |  Contact: Billy  |  Job date: Nov, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Deanzo•12th Nov, 2009•More details…
• 100%
  "Best PC store in New Zealand - no ifs buts or maybes.

  The cable management on their machines is top notch, and they always go the extra mile for customers. "

  Rating by: Paul  |  Rating posted: 19th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Paul•19th Jun, 2009•More details…
• 100%
  "Awesome business. Great support and communication skills. Ordered my monitor on a Monday afternoon arrived at my house Tuesday morning (delivered from Auckland to Wellington). I wont even think about going anywhere else from now on. "

  Rating by: Mike  |  Rating posted: 16th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Mike•16th Jun, 2009•More details…
• 40%
  (no comment)

  Rating by: Jason  |  Rating posted: 13th Jun, 2009  |  Contact: Paul/Billy  |  Job date: Jun, 2009
  Communication: 20%  |  Quality: 60%  |  Reliability: 40%  |  Value: 40%

  Jason•13th Jun, 2009•More details…
• 100%
  "Most helpful and knowledgeable people in the industry here. And they speak English, something pretty much every other store lacks."

  Rating by: Mani  |  Rating posted: 13th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Mani•13th Jun, 2009•More details…
• 30%
  (no comment)

  Rating by: Tom  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
  Communication: 20%  |  Quality: 20%  |  Reliability: 40%  |  Value: 40%

  Tom•12th Jun, 2009•More details…
• 100%
  "excellent overall service. I would rate them as the best high-end system builder in New Zealand.

  Their dedication to only providing quality parts and staying away from stuff that is dodgy or wouldnt last long is commendable... their support and customer service is good.

  Their forums are a great place to ask questions and discuss computer hardware and such."

  Rating by: Gaspard  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: May, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Gaspard•12th Jun, 2009•More details…
• 100%
  "I have dealt with Paul every time I have bought new hardware for my PC, always has a great attitude and willing to go out of his way for his customers ;)
  Always a great service, and always great price.

  Well recommended A++
  "

  Rating by: Laith Dixon  |  Rating posted: 12th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Mar, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Laith Dixon•12th Jun, 2009•More details…
• 98%
  "Great Guys and extremely helpful when it comes to Computer Hardware."

  Rating by: Craig  |  Rating posted: 12th Jun, 2009  |  Contact: Paul   |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%

  Craig•12th Jun, 2009•More details…
• 100%
  "Had a few problems with initial pc, but was no CLounges fault. Service was remarkable helping me resolve the situation in a fast and efficient manor. Dealt with many times, would recommend to anyone!"

  Rating by: Samuel  |  Rating posted: 12th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Jan, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Samuel•12th Jun, 2009•More details…
• 98%
  "Would recommend to anyone. More than helpful on my 10+ transactions. Very good RMA systems and always stay in contact with you."

  Rating by: Stephen  |  Rating posted: 12th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%

  Stephen•12th Jun, 2009•More details…
• 98%
  (no comment)

  Rating by: Nvied  |  Rating posted: 12th Jun, 2009  |  Contact: Billy  |  Job date: Mar, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%

  Nvied•12th Jun, 2009•More details…
• 100%
  "Im a price/performance freak and used to check pricespy frequency for the best deals. These days I dont bother and just get my parts from Computer Lounge. Their prices are usually very competitive. In my opinion the service and support is worth alot more than the couple of bucks you would save if you got your stuff from one of the dodgy etailers with no physical store that are the cheapest on pricespy.

  Delivery is prompt and packaging is always good. A+"

  Rating by: Steven  |  Rating posted: 10th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Steven•10th Jun, 2009•More details…
• 100%
  "The best customer service I have experienced. I supplied CL with some parts and I bought some to get them to create my new PC. The MSI Eclipse I gave them was not working with the Core i7 920 D0 stepping due to the incompatible BIOS. The team spent the day trying to flash the BIOS but the board died. Next they drove it to the MSI NZ supplier to try and re-flash the BIOS there but nothing could be done. CL even arranged a replacement board via MSI HQ and the distributor for free! Great service… all-round and FREE delivery! They also provide the best build quality and cable management. Thanks Paul, Billy and the CL team! :)"

  Rating by: Tanka  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Apr, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Tanka•10th Jun, 2009•More details…
• 100%
  (no comment)

  Rating by: Antony  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jan, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Antony•10th Jun, 2009•More details…
• 100%
  "I would recommend buying from Computer Lounge for the serveral reasons. Quick delivery, cheap price, good after sale service, and very good communication. They arent like some xxxx two faced shop who dont care about the customers the moment the item is sold. If you think they maybe a little bit pricer then other shops sometimes think about how they do free shipping and good after sale service. Have purchased plenty of stuff off Computer Lounge and they have never let me down. Its highly… recommended store in NZ for IT equipments."

  Rating by: Cheng-Wei  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Cheng-Wei•10th Jun, 2009•More details…
• 100%
  "Computer Lounge have the best website for buying PC gear, with an incredible amount of information about every product they sell, backed up by guys who really know their stuff. They will pricematch any product so you always get the best price.

  Buying online was a breeze, and they kept me up to date with my order every step of the way. With service like theirs its no wonder theyre regarded as the best computer store in NZ."

  Rating by: Mark  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Mar, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Mark•10th Jun, 2009•More details…
• 100%
  "My experience was walk in. Nice presentable displays in the shop. Great communication, great guys to deal with I have talked to them all. WONT GO ANYWHERE else for products they carry. My machine was in good nick and it happened quickly, went out of their way to remedy a problem that was not their fault.
  Just cant substitute serivce."

  Rating by: Jono  |  Rating posted: 10th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Nov, 2008
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Jono•10th Jun, 2009•More details…
• 100%
  "I have dealt Computer Lounge of the past couple of years, and never have i once felt like changing store. The customer service from their reps are second to none. It is evident that Computer Lounge cares for the needs of customers by providing fast and well catered quotes depending on the individual needs of the customer which i have found outstanding, illustrating the in depth passion and knowledge of what they are selling. Their quality of work is shown, and well known around the IT… industry, this is a huge factor for why i am still with Computer Lounge. I would like to make a special mention of Computer Lounges Billy for bending over backwards for me in making the impossible - possible (had a computer built, set up, and tested in record time given the circumstances). Thank you Computer Lounge."

  Rating by: Shaun  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Shaun•10th Jun, 2009•More details…
• 100%
  "I have been with computerlounge for a few years now and while there were many great computer stores of my choice they all gave me problems and never reached my standards of needs.
  Computerlounge are always on the move always keeping me happy and never making mistakes. Theres not once that they have made problems for me over the years of being with them, and they always have time to talk to you.
  Great stuff intend to be with these guys for as long as they are there :)"

  Rating by: Daniel  |  Rating posted: 10th Jun, 2009  |  Contact: Billy  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Daniel•10th Jun, 2009•More details…
• 95%
  (no comment)

  Rating by: Tom  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%

  Tom•10th Jun, 2009•More details…
• 100%
  "CL is the best of the best for online computer parts. They are very good in term of sales, quality product, communication and a very detail website. Recommended to everyone for a 100% pure kiwi honest dealer:) "

  Rating by: Richard   |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Apr, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Richard •10th Jun, 2009•More details…
• 100%
  "Never seen better service in New Zealand but have seen far worse."

  Rating by: James  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: May, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  James•9th Jun, 2009•More details…
• 100%
  "CL is great. Exceptional Customer service and free shipping. (came in handy when i forgot my DVD drive) found out about computerlounge a couple of years back, and since then nothing but praise is all i hear for them. Built a computer for a school project, they gave me some help with the parts"

  Rating by: Matthew  |  Rating posted: 9th Jun, 2009  |  Contact: Paul Pattison  |  Job date: Apr, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Matthew•9th Jun, 2009•More details…
• 98%
  "I Found Computer Lounge (CL) half way through my Computer build.
  By this time, I was that time sick of getting the run around by some other companies and bossy salesmen.

  These guys are a breath of fresh air, even told me once “not to waste my money, you won’t see any difference“ which was a first.

  I sometime find some computers stores a bit like car yards.
  CL is a very easy going place and you will never walk out feeling pressured.

  Forums that they host are a great way of… getting help. Especially if you if like me find it hard to ask simple questions face to face.
  
  Would recommend to all from the Beginner to the Pro."

  Rating by: Rhys  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%

  Rhys•9th Jun, 2009•More details…
• 100%
  "wow is all i can say,
  having been with Computer Lounge for about 2 years now and wont look back, amazing customer support with the forums that they provide ,you can definatly tell that customer satisfaction is there main priority and i am one satified customer....thanks CL "

  Rating by: Chris  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Chris•9th Jun, 2009•More details…
• 100%
  "All items I have purchased from Computer lounge have been well packaged for shipping and arrive on time. Their customer service is the best I have ever seen."

  Rating by: Tristan Wilson  |  Rating posted: 9th Jun, 2009  |  Contact: Pual  |  Job date: Nov, 2008
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Tristan Wilson•9th Jun, 2009•More details…

Unauthenticated ratings (7)

• 100%
  "Cant beat them for service and price. Ive used five other online computer stores and havnt had quite as good service.enough said. Bloody tops CL++"

  Rating by: Ron  |  Rating posted: 13th Jun, 2009  |  Contact: Paul  |  Job date: Sep, 2008
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Ron, 13th Jun, 2009•More details…
• 100%
  "These guys are just plain awesome. Extremely reliable, very friendly and always do that little bit extra for the customer that no other shop does, not to mention that they are cheaper than any of the bigger stores (Bond and Bond, Noels etc...) and after their pricematch feature there is absolutely no reason to shop anywhere else. You will never walk out an unhappy customer after buying your computer hardware from them."

  Rating by: Alen  |  Rating posted: 13th Jun, 2009  |  Contact: Paul/Billy/Brian  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Alen, 13th Jun, 2009•More details…
• 100%
  "Best service in computing I have ever had. Definatly went the extra mile. Will definatly buy again."

  Rating by: Dave  |  Rating posted: 10th Jun, 2009  |  Contact: Billy & Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Dave, 10th Jun, 2009•More details…
• 83%
  "very good one on one in the end.
  happy with their work"

  Rating by: Michael  |  Rating posted: 10th Jun, 2009  |  Contact: Bily  |  Job date: Mar, 2009
  Communication: 80%  |  Quality: 80%  |  Reliability: 70%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Michael, 10th Jun, 2009•More details…
• 100%
  (no comment)

  Rating by: Alex  |  Rating posted: 10th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Alex, 10th Jun, 2009•More details…
• 100%
  (no comment)

  Rating by: A Sanh  |  Rating posted: 9th Jun, 2009  |  Contact: Paul  |  Job date: Jun, 2006
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  A Sanh, 9th Jun, 2009•More details…
• 100%
  "A++++++++

  Doubt youll find better service anywhere...."

  Rating by: Ash  |  Rating posted: 9th Jun, 2009  |  Contact: Bill  |  Job date: Jun, 2009
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Ash, 9th Jun, 2009•More details…