Heat Pump Services Ltd
Heat Pump in Eden Terrace

"The air conditioning installation was done absolutely flawlessly! The technician was professional, efficient, and paid great attention to detail. The system is running smoothly, cooling the space quickly and quietly, and it’s clear that a lot of care went into the work. It’s refreshing to see such dedication and skill—truly a job well done!"

26th Mar  •  Rating by: Kobe  •  Contact: Kim  •  Job date: Feb, 2026

"Great contact prior, was prompt and efficient, very friendly and relaxed - we felt very comfortable having him in our home. Did an excellent job - will definitely use again! :)"

8th Mar  •  Rating by: Raewyn  •  Contact: Kim Neville  •  Job date: Feb, 2026

"Prompt and efficient service. My first call to a big name service agent didn't bother to respond. Kim was responsive, flexible, turned up when he said he would and even better ...did a great job. Wouldnt use anyone else!"

5th Mar  •  Rating by: Bruce  •  Contact: Kim  •  Job date: Mar, 2026

"Very good business. Kim is reliable, quick to answer queries and I am repeat customer because of the above. He gave very thorough technical explanations which were easy to understand."

10th Feb  •  Rating by: Janice  •  Contact: Andy  •  Job date: Feb, 2026

"I'm sorry I can't remember the name of the gentleman who came to install the heat pump. I can tell you her was allergic to dogs and cats! He did arrive early as he said he was coming from the shore, and the traffic was good that morning. Nothing to complain about though, he was very good."

10th Feb  •  Rating by: Megan  •  Contact: MEGAN  •  Job date: Feb, 2026

"Easy to talk to and personable - thorough service and a technician who understood the product. Sorted out our problem and our heat pump is now working perfectly. Thank you."

29th Jan  •  Rating by: Valerie  •  Contact: Kim Neville  •  Job date: Jan, 2026

"Kim was great. Prompt, reliable and honest. He gave me clear feedback about what was going on with my heat pump and was upfront about the costs involved to repair it and to replace it. He gave me good advice, charged a fair price and was quick, tidy and reliable. I will definitely use his company again."

26th Jan  •  Rating by: Tesneem  •  Contact: Kim Neville  •  Job date: Jan, 2026

"Kim Responded very quickly to the problem we had with our heat pump and job us up and running."

9th Jan  •  Rating by: Gordon  •  Contact: Kim Neville  •  Job date: Dec, 2025

"Amazing workmanship. Excellent customer service"

23rd Dec, 2025  •  Rating by: Josh  •  Contact: Kim neville  •  Job date: Dec, 2025

"Kim was very professional, as well as being informative and helpful with giving guidance and support on overall servicing as well as upkeep. He went above and beyond with helping us sort out our faulty unit and how to go about it. Was Would gladly recommend to others!"

19th Dec, 2025  •  Rating by: Dallas  •  Contact: Kim  •  Job date: Dec, 2025

"Kim provided quote quickly, price is very competitive. When I have questions on the quote, he provided helpful advice. Kim really knows heat pumps. After the order is confirmed, the heat pumps were installed quickly. Kim was understanding, he tried to accommodate our demands as much as possible. Job was not straight forward, the team found solutions in a timely manner. Happy with the service, highly recommended."

20th Nov, 2025  •  Rating by: Helen  •  Contact: Kim  •  Job date: Nov, 2025

"We have been with Kim's team for years, I must say they are responsive, reliable and great work done always - highly recommended!"

12th Nov, 2025  •  Rating by: April  •  Contact: Kim  •  Job date: Oct, 2025

"Kim was punctual, and explained things clearly."

29th Sep, 2025  •  Rating by: Teresa  •  Contact: Kim Neville  •  Job date: Sep, 2025

"I contacted Kim because I was concerned as I thought there was an issue with my heat pump. He responded promptly to my email. He serviced the heat pump, checked for issues and gave it a clean bill of health. Was very helpful and passed on his knowledge. Excellent to deal with, great price. Very happy with the service from this business. Thanks Kim."

25th Sep, 2025  •  Rating by: Tania  •  Contact: Kim  •  Job date: Sep, 2025

"Fast efficient and friendly servicing of heat pumps - Thanks Kim"

5th Aug, 2025  •  Rating by: Carlene  •  Contact: Kim  •  Job date: Jul, 2025

"Very happy that Kim came just 2 days after our heat pump was failing. I wasn't expecting such a fast service in winter! He came with a guy working for him whose name I don't remember. After a while Kim left and this guy finished all the work perfectly efficiently, and answered all our questions. I couldn't expect a better service."

17th Jul, 2025  •  Rating by: Nicole  •  Contact: Kim Neville  •  Job date: Jun, 2025

"So easy to deal with and great service. Recommended."

17th Jul, 2025  •  Rating by: Jane  •  Contact: Kim Neville  •  Job date: Jul, 2025

"Quick Response and Amazing Service I reached out to the company looking for some information, and Kim got back to me straight away. He was friendly, helpful, and easy to deal with. Everything went smoothly thanks to his great attitude and effort. I’d definitely recommend Kim to anyone who needs reliable support. Thanks again!"

16th Jul, 2025  •  Rating by: Franchelle  •  Contact: Kim Neville  •  Job date: Jul, 2025

"Great service from Kim and the team.

Very happy with their work."

16th Jul, 2025  •  Rating by: Alan  •  Contact: Kim Neville  •  Job date: Jun, 2025

"Used Kim again because of his reliability on a number of jobs over several years."

19th Jun, 2025  •  Rating by: David  •  Contact: Kim Neville Heat Pump Services Limited )  •  Job date: May, 2025

"Very professional, excellent service. 100% recommend. This is the only heat pump company we will be using moving forward."

17th Jun, 2025  •  Rating by: Marko  •  Contact: Heat Pump Services  •  Job date: Jun, 2025

"Highly recommend Kim who serviced our heat pump in our new house for the first time.
Communication was great, Kim was on time and serviced the unit giving me general info about the unit and its condition. What I liked especially was that Kim doesn't use overly scented cleaning items.
I know that Kim specializes in new / replacing aircon unit and I feel good doing this with him when the time comes for our unit. In the meantime, he reassured me our unit should still last some years and I would recommend Kim any time."

16th Jun, 2025  •  Rating by: Nina  •  Contact: Kim  •  Job date: Jun, 2025

"Kim came to help with our broken heat pump. Really appreciated his prompt communication, great expertise and honest advice."

16th Jun, 2025  •  Rating by: Amy  •  Contact: Kim Neville  •  Job date: Jun, 2025

"We required servicing for 4x high-wall heat pump units (internal and external units). Kim responded to my call immediately, gave a thorough description of what works he would complete and arranged a time to do the work within a week. The time had to be changed, which he communicated a couple of days in advance. Full communication on the day, servicing and maintenance work was a breeze, minimal disruption to us. Very cost effective, and excellent communication, which is a big contrast to the company who sold us the units, who charge a massive amount to undertake servicing and in our experience have given very poor service with poor communication. We'll lock Kim in for future and suggest you do as well."

21st May, 2025  •  Rating by: Brice  •  Contact: Kim Neville  •  Job date: May, 2025

"I highly recommend Kim Neville at Heat Pump Services. He is very knowledgeable and has always provided great advice and service, whether it's replacing a heat pump or performing regular maintenance."

19th May, 2025  •  Rating by: Alison  •  Contact: Kim Nevilled  •  Job date: Apr, 2025

"Kim was everything you could want. He was punctual, informative and installed the heat pump professionally. His advice was great and the price was good too which i felt was a bonus.
It was my first time installing a heat pump and i would use Kim again."

19th May, 2025  •  Rating by: Caspar  •  Contact: Kim  •  Job date: Apr, 2025

"Kim was prompt, knowledgeable, service was good, and the heat pumps he installed have been great"

23rd Apr, 2025  •  Rating by: Gareth  •  Contact: Kim  •  Job date: Apr, 2025

"Kim was extremely efficient and did a great job. Thoroughly recommend."

3rd Apr, 2025  •  Rating by: Wendy  •  Contact: Kim Neville  •  Job date: Feb, 2025

"Hired to check over a heat pump. Prompt and friendly service.

Also provided invaluable assistance in diagnosing and getting help solving an issue with a separate system. If you're reading this Kim it turned out to be faulty hardware and we did manage to get it fixed before Christmas thanks to your advice!"

26th Jan, 2025  •  Rating by: John  •  Contact: Kim  •  Job date: Dec, 2024

"An excellent service with helpful advice provided"

25th Jan, 2025  •  Rating by: Graeme  •  Contact: Graeme Cosgrove  •  Job date: Dec, 2024

"Kim was excellent to deal with. Explained everything clearly, came and installed our heat pump without fuss. Everything was done to a high standard. Highly recommended"

20th Dec, 2024  •  Rating by: Paul  •  Contact: Kim  •  Job date: Dec, 2024

"Kim was pleasant to deal with. Good communication. Same day service. Everything left clean and tidy. Thoroughly recommend. Would use again."

5th Nov, 2024  •  Rating by: Viti  •  Contact: Kim  •  Job date: Oct, 2024

"Great and quick service. Easy and service completed well"

3rd Nov, 2024  •  Rating by: Jacque  •  Contact: Man  •  Job date: Oct, 2024

"Great service from Kim who is very knowledgeable and thorough. We can now have confidence that our heat pumps will serve us well for the foreseeable future."

7th Oct, 2024  •  Rating by: Dave  •  Contact: Kim Neville  •  Job date: Sep, 2024

"Kim was very easy to deal with from first point of contact right through to the installation. Great communication, prompt and efficient at a very reasonable price. Would highly recommend Kim and his work ethic"

5th Oct, 2024  •  Rating by: John  •  Contact: Kim Neville  •  Job date: Sep, 2024

"Kim was great, meeting me on site to discuss placement options and advice for a tricky location before going ahead."

21st Sep, 2024  •  Rating by: Kiri  •  Contact: Kim Neville  •  Job date: Sep, 2024

"Kim was great, was helpful coordinating a time to come to my house and attended very promptly. Gave good advice on best settings for my pump, as I hadn't been using it efficiently. Much appreciated. Will use him again"

18th Sep, 2024  •  Rating by: Maggie  •  Contact: Kim  •  Job date: Sep, 2024

"Outstanding service.. Everything went well, from communication, making a booking and the prompt arrival of the tradesperson
Will definitely recommend to others.."

18th Aug, 2024  •  Rating by: Sharon  •  Contact: Kim  •  Job date: Aug, 2024

"Excellent service. Speedy and good communication."

16th Aug, 2024  •  Rating by: Paul  •  Contact: Kim Neville  •  Job date: Aug, 2024

"In Aprill '22 Heat Pump Services installed a new heat pump for us, this year it was due for service. HPS called us and arranged a suitable time and Kim attended to carry out the work.

The team was professional, punctual, and efficient. They explained everything clearly and left no mess behind. Communication was seamless, and the pricing was fair with no hidden costs. Overall, I highly recommend Heat Pump Services for their excellent work and customer care.

Thank you for a job well done!"

9th Aug, 2024  •  Rating by: Colin  •  Contact: Kim  •  Job date: Jul, 2024

"Great service , very reasonable price thanks Kim"

26th Jul, 2024  •  Rating by: Adam  •  Contact: Kim  •  Job date: Jul, 2024

"Our heatpump stopped working on a very cold day. Kim was able to respond within a few hours and fixed the problem so we didn't freeze. I decided to utilise his company to install another heatpump in the kitchen area. Communication was great, Kim was friendly, knowledgeable and a pleasure to deal with."

26th Jul, 2024  •  Rating by: Deb  •  Contact: Kim  •  Job date: Jul, 2024

"Excellent service, very professional and friendly"

12th Jul, 2024  •  Rating by: Chris  •  Contact: Heat Pump Services  •  Job date: Jul, 2024

"Prompt, excellent service."

27th Jun, 2024  •  Rating by: Bev  •  Contact: Kim Neville  •  Job date: Jun, 2024

"Excellent, prompt service. Great communication."

20th Jun, 2024  •  Rating by: Liz  •  Contact: Kim Neville  •  Job date: Jun, 2024

"Great service, advice and communication. Highly recommend!"

7th Jun, 2024  •  Rating by: Liz  •  Contact: Kim Neville  •  Job date: May, 2024

"We got 3 heat pumps serviced. We were impressed with the prompt efficient service."

24th May, 2024  •  Rating by: Neil  •  Contact: Kim  •  Job date: May, 2024

"We have now had two Heatpumps installed by this business and have no hesitation in recommending them. Organised efficiently by Kim, the installations were completed as planned and on time by Andy who demonstrated extensive experience in this field. Pricing was very fair and workmanship commendable. Heat Pump Services stands head and shoulders above the several other heat pump businesses we have used in the past. We plan to use them on another property soon."

22nd May, 2024  •  Rating by: Iain  •  Contact: Kim Neville  •  Job date: May, 2024

"Fast and effective service - would recommend"

17th May, 2024  •  Rating by: Sheryll  •  Contact: Kim Neville  •  Job date: May, 2024

"Came immediately, found a great solution to a difficult site, installed within a day of asking. Great job and very tidy."

16th May, 2024  •  Rating by: Colin  •  Contact: Travis Maclean  •  Job date: May, 2024

"Kim arrived right on time, and carried out the service quickly and thoroughly. He gave me feedback about the units I have, and some helpful hints about settings to use.
An invoice was emailed in the next day or two, as promised, for exactly the amount quoted, which was very competitive. (No extras or surprises with GST)
All in all a great experience, and I would recommend Heat Pump Services to all."

13th May, 2024  •  Rating by: Chris  •  Contact: Kim Neville  •  Job date: Apr, 2024

"Highly recommend. Super fast - install was complete 3 days after initial contact. Kim is very knowledgeable, easy to talk to and offers a great service and advice. Would definitely use Heat Pump Services again."

8th May, 2024  •  Rating by: Wendy  •  Contact: Kim and Travis  •  Job date: Apr, 2024

"I priced a few heatpump serviceman, this was the cheapest, Kim’s approach was very professional, he offered good sound advice on settings for temps etc and checked both units outside, informed me of the importance of air flow and to keep weeds away from units. I wouldn’t use anyone else. ???????"

2nd May, 2024  •  Rating by: ANNETTE  •  Contact: Kim  •  Job date: Mar, 2024

"Absolutely recommend. Professional, knowledgeable, competitive pricing and a no hassle experience. Thankyou!"

21st Apr, 2024  •  Rating by: Rebecca  •  Contact: Kim & electrician  •  Job date: Apr, 2024

"Excellent service.Very prompt and reliable."

21st Apr, 2024  •  Rating by: Matilda  •  Contact: Kim  •  Job date: Apr, 2024

"As we maintain our unit regularly there was really nothing for Kim to do. He washed the outside of our unit and washed the filter inside and looked at the settings on the wall and he changed the fan speed. Kim was very friendly, knowledgeable and quick at his job.....but I felt that the price was a little bit expensive for him having to do so little."

6th Apr, 2024  •  Rating by: Donnalee and Paul  •  Contact: Kim  •  Job date: Feb, 2024

"I have used Heat Pump Services a couple of times for servicing and more recently installing a new heat pump. I wouldn’t use anyone else. Kim is professional and thorough."

29th Mar, 2024  •  Rating by: Alison  •  Contact: Kim Neville  •  Job date: Mar, 2024

"Very prompt and efficient service."

28th Mar, 2024  •  Rating by: Robin  •  Contact: Kim Neville  •  Job date: Mar, 2024

"very happy"

24th Jan, 2024  •  Rating by: Jan  •  Contact: Andy  •  Job date: Jan, 2024

"I've used Heat Pump Services a few times now and have been happy with timely replies and great work. Recommended."

20th Dec, 2023  •  Rating by: Mary  •  Contact: Kim  •  Job date: Dec, 2023

"Efficient service. Discussed my heat pump options (competitive pricing) scheduled a date and was very fortunate to have this installed a week later. Thanks Kim and team."

6th Dec, 2023  •  Rating by: Teo  •  Contact: Don't remember sorry..  •  Job date: Nov, 2023

"Great service, great advice for the best solution for our school. Would certainly recommend and we have no concerns about continuing our relationship with this company."

1st Sep, 2023  •  Rating by: Shirley  •  Contact: Kim Neville  •  Job date: Sep, 2023

"Kim was most helpful in advice on what heatpump to fit. Service was prompt and the installation went smoothly. Found him easy to communicate with. No hesitation in recommending"

11th Aug, 2023  •  Rating by: Jim  •  Contact: Kim Neville  •  Job date: Jul, 2023

"I've been giving Kim work for years and have always had great service. He gives fair and balanced advice around the pitfalls of installing cheap knockoffs."

10th Aug, 2023  •  Rating by: Rob  •  Contact: Kim  •  Job date: Aug, 2023

"friendly to deal with and just got the job done, quick and easy and zero issues. will defintely recommend to friends and family."

9th Aug, 2023  •  Rating by: Norman  •  Contact: Andy  •  Job date: Jul, 2023

"Kim was amazing, quickly made a time to come and do a quote. He was very polite, approachable and answered all of our questions. On the installation day he turned up when he said he would checked to make sure we were happy with the placement, gave good instructions on how to use it. We will definitely come back when we want to install the next one."

9th Aug, 2023  •  Rating by: Danny  •  Contact: Kim Neville  •  Job date: Jul, 2023

"No fuss or rissues at all. Installed 2 heat pumps - one needed additional power cabling. Everyhting done efficiently and without any problems. This is the second time I have used them - same result. Easy to deal with, sensible advice and no mess."

26th Jul, 2023  •  Rating by: Derek  •  Contact: Kim Neville  •  Job date: Jul, 2023

"it was a fast and efficient service and the installer was polite and punctual. we are very sarisified with the excellent service provided by Kim Neville."

22nd Jul, 2023  •  Rating by: Denise  •  Contact: Kim  •  Job date: Jul, 2023

"Kim was very knowledgeable and helpful when servicing my two heat pumps. He gave good recommendations on how best to run them and maintain them. Highly recommend Heat Pump Services."

23rd Jun, 2023  •  Rating by: Josh  •  Contact: Kim  •  Job date: Jun, 2023

"Kim was very quick to respond and gave a quote on the spot .Arranged the work to be done within three days ,the installer was very experienced and carried out the install in a very professional manner ,very satifiied ,thank you ."

20th Jun, 2023  •  Rating by: Bruce  •  Contact: Heat Pump Services  •  Job date: May, 2023

"Very professional and prompt communication. The heat pump was serviced within 3 days of contacting. Arrived on time, worked efficiently and tidy, gave us information how to maintain and service our heat pump in the future. Very happy with the service and happy to work with them again"

19th Jun, 2023  •  Rating by: Kristina  •  Contact: Kim  •  Job date: May, 2023

"Thank you for the helpful, friendly and great service !"

18th Jun, 2023  •  Rating by: Paul  •  Contact: Kim Neville  •  Job date: May, 2023

"This is our second installation from this company. We are very satisfied with the new unit. The response from initial contact was excellent and the installation complete with minimal disruption just a couple of days latter. We thoroughly recommend Kim and his team.""

15th Jun, 2023  •  Rating by: Owen  •  Contact: Kim Neville  •  Job date: Jun, 2023

"We had Neville come and give us a quote to install a new Heat Pump. He was very professional and helpful. Heat Pump was installed promptly and professionaly. We are very happy with the service provided and also the guarantee that we were given. Would not hesitate in recommending this company and a big thank you to Kim for his patience."

14th Jun, 2023  •  Rating by: Coral  •  Contact: Kim Neville  •  Job date: Jun, 2023

"Great experience. Offered a fixed quote. Great communication regarding dates of work and time frame. Have used before and will use again."

21st Apr, 2023  •  Rating by: Tony  •  Contact: Kim Neville  •  Job date: Apr, 2023

"Kim installed so far seven Fujizu heatpumps for us and as every time reliable service and good communication. Result as allways job well done. We will be back again when we have further requirements"

17th Apr, 2023  •  Rating by: Alf  •  Contact: Kim  •  Job date: Apr, 2023

"Thankyou so much for replacing our Heatpump. Excellent service and insulation. Would definitely recommend"

14th Apr, 2023  •  Rating by: Barbara  •  Contact: Kim  •  Job date: Apr, 2023

"This is my second installation from this excellent company - I’m thrilled with my new unit and the work is always completed on time and with minimal impact. Thoroughly recommend Kim and his team."

29th Mar, 2023  •  Rating by: Cara  •  Contact: Kim  •  Job date: Mar, 2023

"Always honest, reliable and friendly. Kim attends to our units on a regular basis and we really appreciate his continued service."

28th Mar, 2023  •  Rating by: Robert  •  Contact: Kim Neville  •  Job date: Mar, 2023

"Our heat pumps had not been working very well for some time. After Kim gave it a thorough service and fixed some missing insulation on the refrigeration pipe we have been impressed with how well they are working to cool our house. He also gave us advice on how to run the units efficiently as we had been using the wrong setting. Highly recommend. These guys know their stuff!!"

26th Mar, 2023  •  Rating by: Alison  •  Contact: Kim Neville  •  Job date: Mar, 2023

"Our third heat pump from this firm, and they were absolutely up to their usual high standard. We very highly recommend them, and will use them again if the need arises. Bloody good job."

23rd Mar, 2023  •  Rating by: Michael  •  Contact: Kim  •  Job date: Mar, 2023

"professional and efficient service. Highly recommend!"

7th Mar, 2023  •  Rating by: Rose  •  Contact: Kim Neville  •  Job date: Mar, 2023

"Overall very happy with the work"

27th Jan, 2023  •  Rating by: Jayantha  •  Contact: Kim Neville  •  Job date: Dec, 2022

"Very happy and will use again."

24th Jan, 2023  •  Rating by: Wesley  •  Contact: Kim  •  Job date: Dec, 2022

"Great company - price competitive, quick and easy to deal with and nice guys."

18th Jan, 2023  •  Rating by: Paul  •  Contact: Kim  •  Job date: Jan, 2023

"Heat Pump Services Ltd. is awesone. Kim, as front line contact person, has been an absolute pleasure to deal with.
Always on time for appointments; great follow up with quotes; prompt delivery and installation. Clean and tidy. Very impressed with his follow up maintenance schedule, execution and billing. We are very happy with Kim. We will recommend him as and when required, to our friends and business associates.
20.11.22"

20th Nov, 2022  •  Rating by: Naidu  •  Contact: Kim Neville  •  Job date: Nov, 2022

"Great company to deal with, good price and communication. Friendly service guy who knows what he is doing."

19th Nov, 2022  •  Rating by: Vivian  •  Contact: Kim  •  Job date: Nov, 2022

"Kim was very helpful and friendly explaining how to use our heat pump more efficiently"

17th Nov, 2022  •  Rating by: Lynette  •  Contact: Kim  •  Job date: Oct, 2022

"Better than great service. Same time same place next year."

16th Nov, 2022  •  Rating by: Lyn  •  Contact: Lyn Ness  •  Job date: Nov, 2022

"Kim did a great job, efficient,timely and no hassle!"

16th Nov, 2022  •  Rating by: Jo  •  Contact: Kim Neville  •  Job date: Nov, 2022

"Kim installed our heat pump four years ago and recently gave it a pre-summer service. He's always on time, friendly, efficient and happy to dispense advice about getting 'the best' from the heat pump."

16th Nov, 2022  •  Rating by: Sue  •  Contact: Kim Neville  •  Job date: Nov, 2022

"Overall I have been disappointed with the heat pump installed at ......... It blows so much cold air onto the living area it took some time to arrange furniture to enable a degree of comfort. The controls are over complicated and I usually turn it off at night rather than reset controls every use. The appliance in the carport is very loud.
I do believe I received a greater level of warmth and comfort for the two old oil filled electric i gave away in over excitement with new pump."

19th Oct, 2022  •  Rating by: Anne  •  Contact: ?  •  Job date: Aug, 2022

"We are very happy with our heat pumps. Kim had also helped us with some knoledge on healthy homes standards for our little unit as well. Once the heatpumps were on Kim went through the remotes with me to help keep my heatpump use efficient and cheap on the power bill and his advice has certainly worked."

19th Oct, 2022  •  Rating by: Danielle  •  Contact: Kim Neville  •  Job date: Sep, 2022

"Very prompt response. Excellent communication on replacement unit and timing of installation. Will use Heatpump services again."

28th Sep, 2022  •  Rating by: Alison  •  Contact: Kim Neville  •  Job date: Sep, 2022

"I was very impressed with quick email response to my initial contact.
My heat pump was sorted within reasonable time."

21st Sep, 2022  •  Rating by: gertrude  •  Contact: Kim  •  Job date: Aug, 2022

"Kim and his team quoted and installed a couple of heat pumps for us in some flats. The installs were a bit tricky given the configuration of the units, but Kim came up with great solutions re unit placement, and they look great. They cleaned up after themselves, and we have since had a tenant call us to confirm his heating bill has dropped dramatically now he has a heat pump installed. Thanks guys, really appreciate your promptness and efficiency."

31st Aug, 2022  •  Rating by: Jan  •  Contact: Kim, Andy and Travis  •  Job date: Jul, 2022

"We would definitely recommend Heat Pump Services.

They were prompt, professional and completed the work on time and on budget, to a high standard."

21st Jun, 2022  •  Rating by: Carl  •  Contact: Kim Neville  •  Job date: Jun, 2022

"The installation was faultless, very professional service and the pumps work really well , thanks team !"

21st Jun, 2022  •  Rating by: Adam  •  Contact: Kim  •  Job date: Jun, 2022

"We were totally satisfied with the service on our heat pump. Kim was very good explaining how to use the heat pump efficiently, and answering any of my queries.
We would have no hesitation of having our heat pump serviced again using Heat Pump Services."

27th May, 2022  •  Rating by: Doris  •  Contact: Kim Neville  •  Job date: Apr, 2022

"Good service - arrived at advised time."

25th May, 2022  •  Rating by: Derrick  •  Contact: Kim  •  Job date: Apr, 2022

"A very good & thorough job completed in a timely manner, items were included with this servicing that other tradesmen never touched previously, highly recommended."

25th May, 2022  •  Rating by: Brian  •  Contact: Kim Neville  •  Job date: May, 2022

"Kim fitted four heat pumps in our house approximately 8 years ago and has continued to service and maintain them annually. I cannot fault his service and highly recommend him. He is punctual, friendly and reliable. He always tidied up after the maintenance and we have had no problems at all with the heat pumps. We will continue to use his services."

25th May, 2022  •  Rating by: Jude  •  Contact: Kim  •  Job date: May, 2022

"Brilliant service, Kim arrived on time, was polite and respectful and diagnosed the fault very quickly.
The heat pump is working really well now."

25th May, 2022  •  Rating by: Julia  •  Contact: Kim  •  Job date: May, 2022

"Kim got my job sorted out sooner than I expected! Was an excellent experience, very reasonably priced, the technician arrived on time and competed the job in record time - and no mess left behind! Would thoroughly recommend."

27th Apr, 2022  •  Rating by: Cara  •  Contact: Kim Neville  •  Job date: Mar, 2022

"This is the fourth heat pump I have installed using Heat Pump Services, great advice with solutions to minimise the complexity or ugliness of how installations often look.
On budget, on time and all communications as I expect 100% professional. A++"

27th Apr, 2022  •  Rating by: Graeme  •  Contact: Kim Neville  •  Job date: Apr, 2022

"Last weekend (Easter '22) our aging heat pump developed a problem, it would only blow out cold air even when set to heat.

I contacted five local businesses and Kim from Heat Pump Services was the only one that responded promptly (of the others two replied 4 to 5 days later, one made an appointment and didn't show up the and the fifth didn't reply at all). Kim diagnosed the fault and suggested options to fix it but in the end we decided on a new replacement unit. We scheduled an install two days later and only briefly discussed price. The installer, Travis, arrived on time and had the old unit removed and new unit installed quite quickly. There was a discussion about the new features we had not seen before.

All in all, the process was very smooth and professional. We wish we had access to Heat Pump Services for our past installs. We are very happy with the whole job, the new unit works perfectly, our power bill has dropped dramatically (30Kw per day with convection and fan heaters vs 16Kw per day with the heatpump). We would recommend Heat Pump Services to everyone without hesitation."

26th Apr, 2022  •  Rating by: Colin  •  Contact: Travis  •  Job date: Apr, 2022

"Our technician was totally professional, personable and very experienced. We were very happy as we had used another company previously and it was a terrible experience. One of my friends referred me to Heat Pump Services and the result was excellent."

22nd Mar, 2022  •  Rating by: Nick  •  Contact: Kim Neville  •  Job date: Feb, 2022

"Always excellent service and communication. Recommended."

22nd Mar, 2022  •  Rating by: Boutique Dog Grooming Ltd  •  Contact: Kim  •  Job date: Mar, 2022

"I had a heat pump installed by these people. There was no issue with the job done but the price quoted for the installation was very high based on an experience the installer had in a previous apartment in this building.

The installation was a breeze with everything exactly where it was in the drawings and the installer was in and out in probably less time that a standard back to back job. All the pipes and electrical feed were already in place. The installer walked away with over $2k for his three and a half hours. I invited him to make a reduction based on actual time taken but he did not respond which left me feeling ripped off.

If I had my time over, I would ask for a standard back to back installation with provision for adjustment where installation went over time.

If you own an apartment, be cautious of this installer, indeed any installer who prices contingencies in that end up not actually there."

2nd Mar, 2022  •  Rating by: Mark  •  Contact: Kim Neville  •  Job date: Feb, 2022

"Great service. Job well done.
Most helpful in giving information about the heat pumps.
A delight to deal with."

19th Feb, 2022  •  Rating by: Anne-Marie  •  Contact: Kim Neville  •  Job date: Jan, 2022

"Kim was incredible from start to finish. Quick contact and quote and created a solution for a tricky bedroom that no other provider could (or thought) to offer us. He was the only one who actually went into the roof space to see what could be done. Clean and tidy install and he was amazing with my super curious 5 year old and allowed him to 'help' out. 5 stars"

15th Feb, 2022  •  Rating by: Nadia  •  Contact: Kim Neville  •  Job date: Jan, 2022

"Kim was great to deal with, good communication of model options, positioning and making the best use of it. Installs was done on time and professionally. We are very happy with our choice of heat pump and installer."

11th Jan, 2022  •  Rating by: Louise  •  Contact: Kim  •  Job date: Dec, 2021

"Kim is great to deal with, installs are nice and tidy, always on time and on budget, we highly recommend Heat Pump Services"

3rd Dec, 2021  •  Rating by: Debbie  •  Contact: Kim  •  Job date: Nov, 2021

"Excellent service, very efficient"

9th Nov, 2021  •  Rating by: Richard  •  Contact: The boss  •  Job date: Nov, 2021

"Excellent experience. Pleasant tradesman. Fast and efficient as well as chatty over a coffee."

29th Jun, 2021  •  Rating by: Mary  •  Contact: Mark Mitchell  •  Job date: Jun, 2021

"Excellent communication and install arranged around what I could do. Sorted positioning etc so it was most appropriate and worked how I wanted it too, no short cuts! Lovely onsite and most importantly the heat pump worked so well within a few mintues."

28th Jun, 2021  •  Rating by: Nicki  •  Contact: Heatpump Services  •  Job date: Jun, 2021

"A very professional service, everything was explained well, installed on time and efficiently. Plus when we had some issues they were promptly fixed. Definitely recommend."

27th Jun, 2021  •  Rating by: Maxine  •  Contact: Kim Neville  •  Job date: May, 2021

"Kim and his team are excellent to work with, extremely knowledgable and meticulous in ensuring you have the correct sized heat pump for your home. Well done guys."

25th Jun, 2021  •  Rating by: Yvonne  •  Contact: Kim Neville  •  Job date: Jun, 2021

"I highly recommend Kim if you are looking for a heat pump. He showed up when he said, delivered the quote when he said, installed the unit when he said.
The work was good quality and the communication excellent.
Very happy"

25th Jun, 2021  •  Rating by: Matthew  •  Contact: Kim Neville  •  Job date: Jun, 2021

"Kim was quick to come give an estimate and thoroughly answer any questions. Once we had decided to go ahead, the install was easy to book and the job was well done. Heat pump works fantastically. I would highly recommend Heat Pump Services."

25th Jun, 2021  •  Rating by: RaeAnn  •  Contact: Andy  •  Job date: May, 2021

"All good. Job done to a neat and tidy standard. Also suggested good route to conceal pipes etc so not visible as well as a competitive price."

25th Jun, 2021  •  Rating by: Colin  •  Contact: Kim Neville  •  Job date: Jun, 2021

"Initial consult with Kim was good. He explained things well and gave confidence. The install date was set but when Andy (the installer) arrived he realised he could not install the outside unit as the ground was too steep. He had to postpone until the following week to get a wall bracket. The following week he turned up promptly and did a quick, clean and efficient installation. So far the heat pump has performed very well. We are happy with our choice of heat pump and installer."

25th Jun, 2021  •  Rating by: Simon  •  Contact: Andy for Kim Neville  •  Job date: May, 2021

"Believe the no cowboys feedback - Organise a quote now - you won’t regret it."

25th Jun, 2021  •  Rating by: Peter  •  Contact: Kim  •  Job date: Jun, 2021

"Good informative consult from Kim followed by fat easy installation."

20th May, 2021  •  Rating by: Les  •  Contact: Kim  •  Job date: May, 2021

"I believe this is the 5th Heatpump we’ve had installed. I can’t say enough for the clean installations. I’m a perfectionist and love their attention to detail. Dan"

20th May, 2021  •  Rating by: Dan  •  Contact: Kim  •  Job date: May, 2021

"Kim came at 11.00am on the dot, gave very sound advice on how to get the best out of the heat pump, and gave both our units a thorough check. Friendly, informative and would recommend him to anyone who has a Fujitsu heatpump."

30th Apr, 2021  •  Rating by: Peter Lye  •  Contact: Kim Neville  •  Job date: Apr, 2021

"Kim managed assessment and heat pump install for us as 'remote' landlords.
- Easy to deal with
- Prepared to discuss best solution and consider options with the landlord.
- Communicated well with tenants, giving landlord peace of mind in maintaining existing great landlord-tenant relationship."

15th Apr, 2021  •  Rating by: Michael  •  Contact: Kim Neville  •  Job date: Mar, 2021

"Kim & Travis installed three heat pumps at different locations for us. The work was done efficiently, tidally and at stated cost. Kim is easy to work with and has a very professional approach to the work he undertook for us. I have no problem in recommending Heat Pump Services."

14th Apr, 2021  •  Rating by: Malcolm  •  Contact: Kim Neville  •  Job date: Apr, 2021

"Great job
3 heat pumps installed
Everything went well"

31st Mar, 2021  •  Rating by: Sue  •  Contact: Kim  •  Job date: Mar, 2021

"Kim is so professional and knowledgeable in recommending a best-fit heat pump for our needs. We first installed one heat pump and had received great service. Thereafter, we had Kim and his colleague installed two more for the bedrooms. Highly recommended."

30th Mar, 2021  •  Rating by: tim  •  Contact: Kim  •  Job date: Mar, 2021

"Kim was prompt and reliable, all questions answered. Installation was quick and without problems. Both units running well. Highly recommended."

30th Mar, 2021  •  Rating by: Graham  •  Contact: Kim Neville  •  Job date: Feb, 2021

"Awesome job once again Kim. Highly recommend this company for price, reliability and service"

30th Mar, 2021  •  Rating by: Phil  •  Contact: Kim  •  Job date: Mar, 2021

"Great service, provided us with a heat pump, when other company’s couldn’t offer a solution. Talked us through how the system works, very satisfied."

22nd Jan, 2021  •  Rating by: Paula Tetzlaff  •  Contact: Kim  •  Job date: Jan, 2021

"Heat Pump Services ROCK ! I contacted them in late December we were melting in our flower shop our 7 year old heat pump had died ! It had had a hammering.
Solution: early Jan as soon as practically possible brand new 7 .2 KW Gree heat pump with digital temperature reading and 6 yr guarantee , all installed with a minimum of fuss .
Result: We are so happy ,healthy work space happy flowers happy staff ,what more could one ask for !
Thank you Heat Pump Services"

21st Jan, 2021  •  Rating by: Raewin  •  Contact: Raewin Kelly  •  Job date: Jan, 2021

"From our very first contact with Kim we were impressed. Kim has an excellent knowledge and most importantly a willingness to discuss all aspects of the appropriate options with us. We felt his professionalism was outstanding. The gentleman who installed our awesome heat pump provided an excellent installation clear explanations and overall service. 10 out of 10 heat pump services. We are delighted with the heat pump and would definitely recommend your service."

20th Jan, 2021  •  Rating by: Bev and Alan  •  Contact: Kim Neville and his team  •  Job date: Jan, 2021

"We were struggling to get a suitable heat pump just before Xmas due to leaving things too late and the problems with availability from Covid19 and the all the shipping issues at the moment. Kim somehow managed to find the last 6kW Mitsubishi in the country and had it sent up from Christchurch for us so he could install it 2 days before Xmas. Kim and his team did a fantastic job, turned up on time, installed the heat pump very neatly, left no mess behind. Highly recommend these guys!"

20th Jan, 2021  •  Rating by: David  •  Contact: Heat PumpServices - Kim Neville  •  Job date: Dec, 2020

"Excellent service. Punctual and efficient. Highly recommended"

19th Jan, 2021  •  Rating by: Robert  •  Contact: Kim Neville  •  Job date: Jan, 2021

"Excellent service and installation. A wonderful job was done."

6th Dec, 2020  •  Rating by: Fiona Lynch  •  Contact: Kim  •  Job date: Dec, 2020

"Fast efficient service , heat pump needed approval, once obtained was in & working in record time. Was difficult to place but Kim worked it out & did the job expertly"

5th Dec, 2020  •  Rating by: Grant  •  Contact: Kim  •  Job date: Nov, 2020

"Great service as was the last job. Kim walks the talk which is much appreciated.
Thanks Kim"

4th Dec, 2020  •  Rating by: Chris  •  Contact: Kim Neville  •  Job date: Nov, 2020

"Fast efficient quote, service and great communication. Very happy with our new heat pump. Kim was excellent to deal with - I would highly recommend."

6th Nov, 2020  •  Rating by: Rosa  •  Contact: Kim  •  Job date: Oct, 2020

"Same day service! Kim replaced the cracked filters, cleaned and serviced our heat pump efficiently and expertly. Have used this friendly and responsive company before. Highly recommended!"

26th Jun, 2019  •  Rating by: Lynette  •  Contact: Kim  •  Job date: Jun, 2019

"Great service! Fujitsu have the best heat pumps in NZ at the moment and Heat Pump Services recommended the right one for our house. It was installed professionally and works like a dream!"

11th Apr, 2009  •  Rating by: Frank  •  Contact: Kieran Mortimer-Jones  •  Job date: Apr, 2009