Heat and Cool Airconditioning Ltd
Heat Pump in New Lynn

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very good communication and great install team. Would recommend."

31st Oct, 2025  •  Rating by: Ken  •  Contact: Steve  •  Job date: Oct, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"very professional firm highly recomend"

20th Dec, 2023  •  Rating by: George  •  Contact: Heat and cool  •  Job date: Dec, 2023

Communication:	0%
Quality:	0%
Reliability:	0%
Value:	0%
Overall:	0%

"We recently contracted Heat and Cool to install a heat pump we selected this company because the price was slightly lower then their compeditors. However what a mistake that turned into, their installers appeared compleatly incompetant and had no idea of the product they were installing the system lasted about 2 weeks before not working, we were unable to get in touch with this company so ended up having a local electrican out who ran a new power supply and re-gassed the system.Very Disipointing from such a highly recommended company."

3rd Sep, 2023  •  Rating by: Amy  •  Contact: Stuart  •  Job date: Aug, 2023

Stuart responded:

"Hi Amy can you please contact us regarding this apparent issue. 09 824 4784"

Communication:	20%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	80%

"We want to commend John and Josh on their efforts to install our two heat pumps. They arrived on time and put my mind to rest by reassuring me about how smoothly the installation would go before finishing the job in record time and leaving my property spotless. We would highly recommend Heat and Cool to anyone looking for Heat pumps"

5th Apr, 2023  •  Rating by: Gina  •  Contact: John and Josh  •  Job date: Apr, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We recently got in contact with heat and cool to relocate an outdoor unit to allow for a new deck to be built, John arrived on time and offered some great advice on a new position for the outdoor unit to sit and within a couple hours had relocated the unit and it was back up and running and the site was left spotless. Great service from a great company."

25th Mar, 2023  •  Rating by: Samuel  •  Contact: John  •  Job date: Mar, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very satisfied customer. Their representative, Stuart, arrived promptly and on time, gave good advice for a complex installation, submitted a quotation promptly and the job was arranged. The fitters arrived early and efficiently completed the installation in inclement weather. The result is as expected and the site was left neat and tidy. All in the company are helpful and easy to deal with. The two fitters need special commendation."

3rd Aug, 2022  •  Rating by: Anthony  •  Contact: Stuart  •  Job date: Jul, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Totally impressed with this Company. Great communication and prompt follow up. Value for money. Highly recommend."

17th Jun, 2022  •  Rating by: phil  •  Contact: Carl  •  Job date: Jun, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I used Heat and Cool after getting quotes from two companies. H&C was several thousand dollars more than the other company, but Alex who came out to do the quote impressed me with his knowledge of the various Mitsubishi systems, his efficient manner and helpful attitude. It was important to choose a good system and to get the job done right as I was about to have a baby and wanted to heat (and cool in summer) my 1920s bungalow so that the baby didn't freeze or bake. I was so glad I went with this company. The system works superbly and nothing was too much trouble for them. They fast tracked the job so that it was done before the baby was born. It cost me $13,700 for a 3 bed house (8 underfloor grilles) and adds about another $100 to my power bill each winter month. It's absolutely worth it as my home is now comfortable. It was a pleasure dealing with all of their team. Highly recommend this company."

12th Oct, 2020  •  Rating by: Esther  •  Contact: Alex  •  Job date: Jul, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Acted on our initial enquiry quickly (returned our call 3 weeks early than another firm) Turned the job around quickly. Arrived early!!! Were incredibly professional and friendly. Did an amazing tidy job. Followed instructions. We are very happy with their workmanship and attention to detail. We are very happy with Heat and Cool, would highly recommend to anyone looking to purchase and have a heat pump installed."

1st Jun, 2017  •  Rating by: Lee-Anne  •  Contact: Carl and Jon  •  Job date: May, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Just want to say thank you to Carl, and Stu and Dan, the guys who did the installation of my new heat pump. Very impressed with the whole service package, polite, friendly and professional job. My tenants are very happy with a warm cosy house, and just want to say huge thank you for a job well done. Really appreciate Carls idea to connect the power supply for the heat pump to the switchboard in the house, its those ideas that come from a wealth of experience that make a huge difference. Thanks again."

23rd Aug, 2016  •  Rating by: Michelle  •  Contact: Carl Ross  •  Job date: Aug, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I appreciate the professionalism of this company, Carl offered good advice and our heat pump was installed quickly with good workmanship. The proof of this is one week later I have had him back to quote for the installation of a second unit, and have ordered it."

18th Aug, 2016  •  Rating by: Allan  •  Contact: Carl Ross  •  Job date: Aug, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Carl, I wanted to let you know that DAN and STU, the installers, were really really neat guys. They came on time, worked non stop, have a great work relationship, great work ethics, and left the place neat and tidy. They told and showed me how it the heat pump works, showed me how the remote works, set it for me and showed me how to take the filters out and clean them.

A real pleasure to have them here, while i was busy studying.

Thanking you .....punctuality, service from you and them, delivery and workmanship, friendly, hardworking installers, office staff friendly on the ph and efficient, ... just great and my house is toasty. ."

20th Jul, 2016  •  Rating by: Margosia  •  Contact: Carl Ross  •  Job date: Jul, 2016

Communication:	90%
Quality:	90%
Reliability:	90%
Value:	100%
Overall:	93%

"Had two heat pumps installed and are very happy with the job. They arrived 5 minutes before the arranged time which was great and they explained what was going to happen prior to starting. After the job was complete the place was clean/tidy and we are now enjoying our new WARM home thanks to Heat and Cool."

6th Jul, 2016  •  Rating by: Matt  •  Contact: Matt  •  Job date: Jul, 2016

Communication:	0%
Quality:	50%
Reliability:	50%
Value:	80%
Overall:	45%

"Installed a good heat pump like any other supplier would these days. The major problem was the after sales communication which was very poor. I had asked for Heat Pump to be moved as when curtains went up it created a fire hazard, though this was my own fault and I take blame for this myself but why promise to come back when they obviously were not interested, pump for safety reasons only had to be moved along approx 40cms?
Subsequent conversations were rude and threatening even denial that they ever committed to return-----REALLY!
Quite arrogant too but business must be too good for them at present.
Not happy at all and would not recommend in fact have even pointed a few customers since elsewhere."

23rd Jun, 2016  •  Rating by: Rob  •  Contact: Ian Delaney  •  Job date: Apr, 2016

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	95%

"The guys turned up on time. Clarified a couple of heat pump location issues immediately and sensibly. They were friendly and helpful for the entire job, and left the house clean and tidy. i would not hesitate to recommend this crew."

23rd May, 2016  •  Rating by: Craig  •  Contact: John and Blair  •  Job date: May, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I recently had a floor mounted heat-pump installed in our frosty bungalow by Carl and his team. We had a tricky area to heat, with a high stud and odd shaped rooms but Carl found a solution with our super quiet, floor mounted heat pump. Our electricity bills have now more than halved- from $13 a day to $5 a day and I've never been warmer!

Great communication and friendly service. The team were very efficient from my first phone call to the boys doing the install. After receiving quotes from other heat-pump installers I'm glad we went with Heat and Cool who are air-conditioning specialists. I can't recommend these guys enough."

9th Jun, 2014  •  Rating by: Lisa  •  Contact: Carl  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I recently had two heat pumps installed by Carl and his team. They arrived early and completed the job well ahead of schedule. They did a very professional job of installation and cleaned up afterwards. I'm very pleased with the end result."

10th May, 2014  •  Rating by: John  •  Contact: Carl Ross  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic, awesome bunch starting from a referral through to my initial phone contact with the very helpful admin lady. Then Carl for the very full explanation on heat pumps and suitability for our home.
The neat and tidy job the install guys did, I was impress with the Improvising way in which they used the overflow pipe into our close by rainwater drain so as no drips on the concrete in our outdoor entertaining area. Carl was very conscious of the ascetic visuals for us in the courtyard which of course I didn't realized could have looked terrible. Finally the evening of the completed job, Carl came back and gave us an in depth lesson and set our fantastic heat pump on auto fabulous - thank you to all at Heat & Cool for an AWESOME JOB - Fay H."

9th Jul, 2013  •  Rating by: Fay  •  Contact: Carl  •  Job date: Jul, 2013

Communication:	100%
Quality:	90%
Reliability:	90%
Value:	60%
Overall:	85%

"We had a Mitsubishi Heat pump installed recently and though they did not introduce themselves, they were very proficient, thorough with good attention to detail and cleaned up at the completion of the job. During the job they were helpfull and informative and offered to go through the workings of the heatpump. I would definately reccomend them to anyone looking at having a heat pump installed.
Thank you and well done."

5th Jul, 2013  •  Rating by: Dave  •  Contact: un known  •  Job date: Jul, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I had an unusual installation hiding pipes and wiring between two existing walls and had doubts that it could be done at all.These guys did a fantastic job and made it look easy.The work was super neat and tidy.I couldn't be happier and recommend to all.
Martin"

11th Jun, 2013  •  Rating by: martin  •  Contact: Carl  •  Job date: Apr, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"What a great bunch of people to deal with. right from my initial contact, right through to the install. The service was top notch, the cost was the best presented to me, and the boys on the job were thorough, they even asked for my vaccum so they could clean up the mess which is rare these days. I highly recommend this company. well done heat and cool!"

22nd May, 2013  •  Rating by: Kerrie  •  Contact: Carl  •  Job date: May, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I phoned Carl to ask about a small problem with our air conditioning unit, following renovations as the unit had been moved by the builders which caused the problem.

Carl immediately gave me helpful friendly advice and talked me through how to remedy the problem over the phone. As I couldn\'t manage it, he came to my house the following day and sorted the problem within a few minutes and didn\'t charge me anything.

He was friendly and helpful and just seemed determined to make sure I was happy with the product and the service which I was. Its great to see dedicated professional people out there who do a great job and I would happily recommend their services. Thank you Carl"

8th Mar, 2013  •  Rating by: Fran  •  Contact: Karl  •  Job date: Mar, 2013

Communication:	90%
Quality:	90%
Reliability:	100%
Value:	90%
Overall:	93%

"Friendly service when I phoned the office to advise of my problem. Serviceman called me back as per the timeline provided by the office. Serviceman was on time, diagnosed and fixed my heat pump efficiently and provided me with information on maintaining my heatpump."

4th Mar, 2013  •  Rating by: Jackie  •  Contact: Barry  •  Job date: Feb, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Best service ever from start to finish. Carl was so accommodating to a last minute change we requested. And then the install was so fast and efficient. I barely even noticed the guys in our house, and with a newborn baby in the house they were a godsend. I would highly recommend these guys to everybody!"

21st Feb, 2013  •  Rating by: Shareen  •  Contact: Carl  •  Job date: Feb, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great job installing a heat pump in one of our bedrooms. Workmanship of a very high standard, installers friendly and great customer service. We had a small problem after the heat pump (our house construction was the problem, not the heat pump) was installed and heat and cool were back to investigate within 24hrs and the problem was rectified within 48 hrs- great customer service."

8th Aug, 2012  •  Rating by: Andrew Jones  •  Contact: Carl  •  Job date: Aug, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"My first point of contact was Gillian. She was extremely friendly and knowledgeable. Gillian had Carl come out to look over my house and decide which units I should install. He gave a quote on the spot and then I received it by email that afternoon. I had my two heat pumps installed 2 weeks later and I am super happy. They are are very professional company to deal with and would highly recommend them."

6th Jun, 2012  •  Rating by: Wendy  •  Contact: Gillian Howard & Carl  •  Job date: Jun, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic service from Heat and Cool.

Carl was on time on both visits to my house as I changed my mind on positioning and the follow up quotes and communications were very quick. The quote was very good value and the job booked very quickly.

The guys fitted it deserve a beer, it took them longer than they thought because the house was so hard to drill and work with due to it\'s age but they still cleared up after themselves as if they had not been there and had to listen to my crying child!

I really appreciate the brilliant service, I will definitely be recommending you to anyone I know."

21st Mar, 2012  •  Rating by: William  •  Contact: Carl Ross  •  Job date: Mar, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"After reading the reviews on here I decided to call Heat&Cool to get an assessment done on our place. I\'m so glad I did!

Carl arrived right on time and was very pleasant and easy to deal with. He did a full scope of the house and fully investigated the cause of our heating and dampness issues. After a thorough consultation it turned out a heat pump wouldn\'t work in our place, and would instead amplify our issues.However he talked me through a great solution.

It was refreshing to have an honest and knowledgable sales person! I\'m sure there are others who would have quoted and left me with a system that would disappoint. I will be recommending him to family and friends looking for heat pump systems.

Thanks again."

14th Feb, 2012  •  Rating by: Victoria  •  Contact: Carl Ross  •  Job date: Feb, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I am so impressed with the quality of service from Heat and Cool. My request for information was answered quickly. Carl visited and listened to our needs and supplied a professional quote that beat other quotes hands-down. The installers were a pleasure to have in our home. They were so professional and friendly and did a fantastic job. They left the areas they worked in extremely tidy and didn\'t leave until I knew how to drive the new unit. Thanks guys...I\'ve already passed on Heat and Cool\'s number to a friend and will continue to sing your praises."

1st Feb, 2012  •  Rating by: Sharyn  •  Contact: Carl Ross  •  Job date: Feb, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This is the second time we have used Heat and Cool, this time to install in a rental unit. Carl promptly turned up to the appointment to check the property out. The install process was managed all by Heat and Cool as I had been in hospital, they liaised final details with tenant direct. Fabulous service, tenant very happy as well. Many thanks."

19th Dec, 2011  •  Rating by: Wendy  •  Contact: Carl And Gillian  •  Job date: Dec, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I asked for a quote to do a tricky job in our apartment, and Carl arrived punctually and was very helpful. After scoping out all the possibilities, he explained that there was not enough space in the apartment to do the job properly with a ducted unit as we wanted, and that for them to do the job, they want to do it well, thus we were convinced not to proceed with installation. It's very refreshing to see that Heat & Cool is concerned about how the system they install would perform, and they have guts to say it shouldn't be done. A lot of tradesmen these days would just install it for the sake of getting money, when the solution is not appropriate. I will definitely consider Heat & Cool when installing a heat pump in a house once we move-in to one."

29th Nov, 2011  •  Rating by: Greg  •  Contact: Carl  •  Job date: Nov, 2011

Communication:	50%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	88%

"Gorgeous Gorgeous GORGEOUS.
And that\'s just Bill! Amazing job, everyone. Ditto on the timing and the vacuuming."

24th Nov, 2011  •  Rating by: Margaret  •  Contact: Bill, Emillie And Carl  •  Job date: Nov, 2011

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	98%

"I had 3 different companies give us quotes for a heatpump installation, and Carl\'s knowledge and added value impressed me the most. They weren\'t the cheapest quote, but I\'m confident we got a better quality product than the other suppliers offered. My research also told me that the installation was just as important (perhaps more-so) as the model of heatpump, and the install team from H&C were superb. Three guys who arrived, and there was no messing around; they were straight into it, extremely professional, and they all took time to care about all aspects of the final look and performance of the unit as they were planning their approach. They even vacuumed up all trace of the install before they left (something I\'d been expecting to do, so I deliberately hadn\'t vacuumed that week, so I was a little embarrassed they even vacuumed \'my\' mess up!), the only sign they\'d even been here was a lovely new unit on the wall! One of their team was also an apprentice, which to me says volumes about the professionalism and future-focus of this business; they\'re taking the time to upskill and train their own installers from their own professional team rather than simply out-sourcing to others where they may not be able to control the quality. I\'ve been hugely impressed with H&C and have no hesitation in recommending them, or in using them again myself. Thank you so much to the team."

19th Aug, 2011  •  Rating by: Crispin  •  Contact: Carl  •  Job date: Aug, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The install looks great! The installers turned up early, were very friendly, and I was impressed at the way the ducting was done.

We're very happy with the service we received and will recommend Heat and Cool to our friends and family."

9th Aug, 2011  •  Rating by: Stephen  •  Contact: Carl  •  Job date: Aug, 2011

Communication:	100%
Quality:	90%
Reliability:	90%
Value:	90%
Overall:	93%

"Carl supplied and installed a Mitsubishi Multi System with four indoors and it works very well"

27th Jul, 2011  •  Rating by: Shelly  •  Contact: Carl  •  Job date: Jul, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This is the second job I have had done by this company and both times I have found them to be reliable, turn up right on time, give a reliable service. Highly recommended."

27th Jul, 2011  •  Rating by: Bruce  •  Contact: Gillian Howard  •  Job date: Jul, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"great job from the guys. They arrived bang on time and worked really well. Better, they actually tidied up and vacuumed. No rubbish left behind. Heat pump installed and working perfectly. Gave us a demo so we knew how it worked. Would highly recommend them."

27th Jul, 2011  •  Rating by: Barrie  •  Contact: Carl  •  Job date: Jul, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We purchased a villa with high stud-no insulation. I can tell you it was freezing in winter! After visiting the showroom Carl provided us an on-site quote particular to our home and sympathetic to the period features of the house. Installation was a breeze - (and they turned up on time and on the right day). The heat pumps are fantastic, adequately heat the home completely as per Carl\'s recommendations. The install looks fine,everyone was cheerful and happy from the receptionist when I rang to check everything was in order to \'happen\' to the installers and the way they work as a team. Totally recommend this company, totally professional job, use these guys!"

17th Jul, 2011  •  Rating by: Wendy  •  Contact: Carl  •  Job date: Jul, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This is the second time we have enjoyed using the services of Heat and Cool Airconditioning. On both occasions they were professional yet easy & friendly to deal with; we got great value for our money and their work is backed up 100% by all the staff in the company. Thank you to the team at Heat and Cool, we couldn't speak more highly of you and recommend you to everyone we hear about who is looking for heat pump installations."

26th Jun, 2011  •  Rating by: Brad  •  Contact: Grant  •  Job date: Jun, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had Carl and the team at Heat & Cool install an air conditioner for us a couple of years back. They were a totally professional crowd and the install went like clock work. The unit itself has never missed a beat. We have been so happy with their service we are using them again to get a unit installed at my mother in laws (3/2011). Recommend!"

22nd Mar, 2011  •  Rating by: Jeanine  •  Contact: Carl  •  Job date: Jul, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The job was initially not quite done according to the quote but the company was very quick to remedy this. All work was done to a very high standard. All the staff we dealt with were highly professional. We would definitely recommend Heat & Cool."

28th Feb, 2011  •  Rating by: Steve  •  Contact: Carl Ross  •  Job date: Feb, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great fast install and very friendly and experienced guys. Highly recommended to anyone wanting a heat pump installed"

18th May, 2007  •  Rating by: Phill  •  Contact: Bill Delaney  •  Job date: May, 2007

Unauthenticated ratings (2)

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"I found Heat and Cool Airconditioning very professional. They arrived on time, did the work, and left the premises spotless. Great job!"

3rd Jul, 2011  •  Rating by: Tracey  •  Contact: Carl  •  Job date: Jul, 2011

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	95%

This rating has not been authenticated so it doesn't count towards the overall rating

"Can\'t speak highly enough about this company. Great product, exceptional service and excellent value for money. Just brilliant!"

3rd Jul, 2011  •  Rating by: Sean  •  Contact: Gillian  •  Job date: Jun, 2011