HomePro / Bathroom Remodelers in Red Beach

They renovated our bathroom and their containment of the mess and interference with day to day living was amazing. Highly recommended."

We are so happy with the work HomePro did for us and pleased with our new kitchen and laundry room. It was really cool going through the design and interior design phase all the way through the project and having everything done exactly as we requested. The contractors HomePro works with are quite skilled and hard-working. We had our bathroom done up by HomePro a few years ago and knew we would go back to them for a bigger project. Everyone was honest and hard working. It… was a pleasure working with HomePro."

I… must stress that the individual Trades people involved in the project were all lovely people and I’d use them again. However, in the end we felt that we were out of pocket because we had to return tiles that were bought directly by us.

When we placed the order for tiles, we informed Glenn who went to our supplier and afterwards commented that they were non standard and very heavy. The builder installed Acqua Line Gib. After the floor tiles were laid, the Tiler became concerned that the weight per square meter exceeded the specs for the Gib on the wall. We were informed that we needed to make a choice of stripping everything again so that a stronger wall board could be installed or we had to select different tiles. We chose the latter and in a few hours selected differ tiles.

It became our responsibility to have the remaining tiles removed from our home and restocked with the supplier. It cost us a restocking fee and we had to pay for the tiles that were used on the floor.

The new tiles were installed without issue and our bathroom looks great. On receiving the final invoice, I suggested that it was unfair that we had to pay for the removal of the tiles and had to pay for the wasted tiles as we were not experienced enough to know they would be wrong and placed full reliance on HomePro’s knowledge and experience. They said they had never come across a similar situation and that they were not responsible. Additionally, I asked for a breakdown of all charges reconciled to the original quote. This was not done (all the costs were grouped into trades but it made it difficult for me to reconcile to the original quote) but I was reminded that the final payment was due immediately. I immediately paid the account on the 17 January 2020.

Since the completion of the bathroom and the payment of the final account, there has never been a final inspection. I have not received any training or explanation as to how the underfloor heating works. I have not got any written instructions on the system. I have not received any producer statements or warranty on the water proofing. I have not received a Certificate of Completion for any of the electrical work undertaken.

I am bitterly disappointed with the way in which we as customers have been treated. The final payment has been made so I no longer matter.

I cannot recommend this business. It has been a disappointing experience."

They always communicated well, and we always knew in advance which trades people were due to arrive on a particular day, when they were due to… arrive, and what they would be doing. Each tradesperson was polite, efficient, respectful of our home, and carried out their work in a very tidy and efficient manner. Any unexpected problems were fully discussed with us, and advice was freely given as to the best way to proceed. We were delighted with the finished bathrooms and laundry that HomePro achieved for us."

We had a fair amount of renovation work to do, and were very new to the process. Both Roy and Dan were so great to deal with, and were always on hand to provide advice and suggestions on how to ensure we weren\'t spending large amounts of money unnecessarily. They were also receptive to our ever changing minds and ideas.

We were provided with daily progress updates on the work, and when we had any unforeseen issues caused by other… contractors, their team were always on hand to put it right.

I can\'t speak highly enough about Homepro, and would gladly recommend them to anyone."