Hot Water Fast Fix Ltd
Hot Water Systems & Repair in Torbay

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Sean was easy to reach and communicate with. It was a blown fuse that needed replacing and not the hot water cylinder. This was pointed out and fixed without delay. We appreciate Sean's promptness, professionalism and honesty."

12th Mar  •  Rating by: Ping  •  Contact: Sean  •  Job date: Mar, 2026

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Really happy with the service from Sean. He replaced our hot water cylinder. Did a great job, gave good advice and made the whole process simple. Thank you Sean!"

21st Jan  •  Rating by: Terence  •  Contact: Sean  •  Job date: Jan, 2026

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I called Sean because my hot water cylinder was leaking on Sunday afternoon.
He was on site on monday morning.
He looked at it, measured it and had a new one fitted the next day.
He was very friendly and reliable and did a great job."

25th Nov, 2025  •  Rating by: Alec  •  Contact: Sean Suckling  •  Job date: Nov, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Sean was pleasant to deal with and arrived on time. He was very efficient in replacing our hot water cylinder and the work was done as quoted.
I would recommend Hot Water Fast Fix without issue."

6th Aug, 2025  •  Rating by: Karen  •  Contact: Sean Suckling  •  Job date: Jul, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"What we thought was a hot water cylinder leak turned out to be a leaky pipe in the ceiling that was dripping into the area. I cannot be more grateful that Sean went one step further, beyond what he would normally do, by helping us trace and fix the pinhole leak. He was committed to helping us and not left us to find another person to do the job. Top service, friendly, dependable and excellent to deal with. Highly recommended."

8th Feb, 2025  •  Rating by: Swan  •  Contact: Sean  •  Job date: Feb, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Superb service from Sean. He drove quite some distance on a Sunday morning to restore my hot water supply, professionally tracing the problem back to an electrical fault in the meter box.
I cannot recommend Sean highly enough. I first made contact with Sean at 9:38 Sunday morning, and the job was done by 11:30. And it didn't break the bank!
First class!"

7th Oct, 2024  •  Rating by: Graham  •  Contact: Sean Suckling  •  Job date: Oct, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent and fast service. Hot water cylinder had gone cold the night before, called up the next morning and within a few hours Rob came by and replaced the thermostat (+ a valve with a tiny leak)."

28th Sep, 2024  •  Rating by: Michael  •  Contact: Rob Stevens  •  Job date: Sep, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Sean installed a new hot water cylinder for us at a much lower price than what others quoted us. Sean also does the electrical work himself, something that other companies said we would pay extra for.

We had a small issue with and Sean happily came back a few days later to resolve the issue at no extra labour cost. Overall really pleased with install."

3rd Aug, 2024  •  Rating by: Mat  •  Contact: Sean  •  Job date: Aug, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Outstanding service from Sean. My hot water cylinder was leaking, contacted Hot Water Fast Fix and Sean attended to it promptly. I had a brand new cylinder and hot water by the evening. Sean is very friendly person, punctual and overall provided an excellent service. Highly recommended."

28th Jul, 2024  •  Rating by: Pranil  •  Contact: Sean  •  Job date: Jun, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob has specialised in hot water systems and it shows. I was impressed by his thoroughness as he does additional checks and fixes to ensure future proofing of the work done. I had an element replace and soon realised that it was not simply a case of pulling the old one out and inserting a new one. Now I know how to drain a hot water system, where the fuse is in the outside electrical box, what affect the damaged element has on various components of the system, the type of system I have and issues that occur with them etc. etc. He has a lot of experience. Go no further. This is your guy!"

8th Feb, 2024  •  Rating by: Ron  •  Contact: Rob  •  Job date: Feb, 2024



Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have been working with Rob for several years now and he is our reliable go to person for many of our Hot Water call outs. He is always friendly and lovely to work with and gets the job done in a timely manner. Highly recommend him🤩"

30th Aug, 2023  •  Rating by: Petra  •  Contact: Rob  •  Job date: Aug, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I cannot rave more highly about Rob. Came out same down, kept in contact on when he was arriving, remembered me from a previous visit, fixed our problem, and charged exactly what he said he would with no BS. If you've got a cold shower - give Rob a call."

31st Jul, 2023  •  Rating by: Tim  •  Contact: Rob  •  Job date: Jul, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Our hot water element had blown. We contacted Rob on Monday morning and he was with us within a couple of hours so he lives up to the name,"Fastfix" He stated the cost in advance and explained each step as he completed the job. Polite, friendly and thoroughly professional. Would definitely recommend."

23rd May, 2023  •  Rating by: Warren  •  Contact: Rob  •  Job date: May, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Our water bill increased by half and we saw the Rheems hot water cylinder overflow pipe trickling non-stop. As Rob did a very good job last time, I immediately contacted him and he arrived on time as promised. After changing a valve, the overflow stopped. He also suggested we check the toilets and other possible spots for leaking. Very professional, dedicated and efficient."

6th Dec, 2022  •  Rating by: Jun  •  Contact: Rob Stevens  •  Job date: Dec, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had a Rheem hot water cylinder with seriously reduced water pressure. I called and Rob answered patiently. After calling several other plumbers, I decided on Rob. He showed up on time despite the heavy traffic, and immediately saw a valve was installed upside down, though that wasn't the cause of the problem. Then he replaced another leaking valve and turned a third valve wider open. He cleaned up thoroughly after finishing and explained what he was doing, though he could have told me the cost of replacing the valve, but I think he was concentrating on the job at that moment. Overall, I would recommend Rob to anyone who needs a hot water cyclinder fixed professionally and fast."

30th Sep, 2022  •  Rating by: Jun  •  Contact: Rob  •  Job date: Sep, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had an alarming problem with our hot water cylinder giving us brown boiling water and making gurgling sounds. Rob was able to come by in the later part of the day we rang and replaced what turned out to be a faulty thermostat. We also appreciated his advice on what we could to do in the meantime to avoid further issues. Rob is knowledgeable, skilled, methodical, easy to talk to and a good listener. Would highly recommend."

25th Aug, 2022  •  Rating by: Ping  •  Contact: Rob  •  Job date: Aug, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I have used this company twice over the last 6 years and very happy both times with the service. Most recently my aging hot water cylinder was losing heat and Rob attended quick smart to fix the problem, thank you Rob.
Rob knows his stuff, highly recommended."

2nd Jul, 2022  •  Rating by: Joe  •  Contact: Rob  •  Job date: Jul, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob fitted a new hot water cylinder and he is friendly and reasonably priced. Highly recommend and very impressed of his Van!"

1st Apr, 2022  •  Rating by: Jason  •  Contact: Rob  •  Job date: Feb, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic service. My power bill went through the roof and an electrician said the problem is likely to be the hot water cylinder and recommended I contact Rob at Hot Water Fast Fix. Rob wasted no time in popping around to help identify the problem, he was very knowledgeable, friendly skilled at his work and competitive. Not only has our electricity bill returned back to normal but we have now gained more water pressure. Highly recommended and would use again."

9th Feb, 2022  •  Rating by: Paul  •  Contact: Rob  •  Job date: Feb, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I discovered I had no hot water late in the afternoon just when I was desperately wanting to take a shower and wash my hair. Rob arranged his schedule to show up first thing in the morning. His communications with me were great, and he showed up and got stuck right in. He was very experienced, fast, and efficient, and he let me watch while he worked and explained exactly what he was seeing and doing. The cost was reasonable and stated clearly in advance, and the service was swift and courteous. I highly recommend this professional, and his will be the first number I call if I need similar work in the future."

28th Oct, 2021  •  Rating by: jo  •  Contact: Rob  •  Job date: Oct, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob came within hours of calling. He was extremely helpful and professional. He sorted my 69 year old water cylinder (the big green bomb) a treat!
Excellent service and I highly recommend Rob. 100% satisfaction."

27th Oct, 2021  •  Rating by: Mhoyra  •  Contact: Rob  •  Job date: Oct, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was efficient and thoughtful. It was reassuring to realise that we didn't need to replace the whole hot water system."

12th Aug, 2021  •  Rating by: Carol  •  Contact: Rob  •  Job date: Aug, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I thoroughly recommend Rob, who specialises in hot water systems. That meant he was well-equipped & very efficient. I'm a retired engineer & was impressed at his professionalism, general expertise &, in particular, thoroughness. He was also prompt (& let me know when he was on his way), friendly & reasonably priced. Full marks."

16th May, 2021  •  Rating by: Roger  •  Contact: Rob  •  Job date: May, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was prompt,job was done efficiently, effectively and the price was as he said at the start of the job Would definitely recommend. so thanks Rob for getting our hot water back better than before."

2nd Feb, 2021  •  Rating by: mark  •  Contact: rob  •  Job date: Jan, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Quick response, great communication and on time! Yay!!
Fixed promptly thank you Rob"

28th Sep, 2020  •  Rating by: Karen  •  Contact: Karen  •  Job date: Sep, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was super efficient and solved a tricky problem with our hot water which was boiling in every tap including the toilet. He responded quickly to my query and was able to come at short notice to sort it out. He was a friendly man who arrived on time and then phoned to let me know the problem and how he would fix it (as I was at work when he came to assess the problem). He also solved our low pressure cold water problems. I’m very grateful for his great skill and service."

20th Sep, 2020  •  Rating by: Jo  •  Contact: Rob Stevens  •  Job date: Sep, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was dreading the thought of having to replace my hot water cylinder when I came across Robs company hoping it might be able to be repaired, he came around the day I called, ended up being an issue with a thermostat he diagnosed in a matter of minutes and had it replaced in a few more! Really glad I called him, recommend anybody else having hot water trouble they give him a call before deciding to replace as one quick call may save you thousands! 10/10"

22nd May, 2020  •  Rating by: Hayden  •  Contact: Rob  •  Job date: May, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was very prompt,kept us in the loop and fixed the issue within a matter of minutes"

12th May, 2020  •  Rating by: Kieran  •  Contact: Rob  •  Job date: May, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great service from Rob, the problem with our hot water cylinder was diagnosed and resolved quickly same day of calling with no hassle.

Well priced and efficient, Rob even offered advice on preventing the problem from happening again, highly recommend."

21st Jan, 2020  •  Rating by: Terry  •  Contact: Rob  •  Job date: Jan, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob is the maestro. Not only is he capable and quick to the job, he is so polite and kind! He has rescued me three times now. I'd go to no one else with hot water problems."

23rd Nov, 2019  •  Rating by: Jo  •  Contact: Rob  •  Job date: Nov, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Best choice so far! Immediately find out what the problem of our cyclinder (hot water problem). Thank you Rob for the quick service. Highly recommended."

30th Sep, 2019  •  Rating by: Jerilly  •  Contact: Rob  •  Job date: Sep, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Only a small 1 hour job but Rob turned up on time and got my hot water system going like it has never gone before. Highly recommended tradesman."

21st Sep, 2019  •  Rating by: Fred  •  Contact: Rob  •  Job date: Sep, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Yes I confirmed Rob the awesome guy and very honest person. Price everything as it need done. I had a Chinese guy name: Chris/Run Tian <[email protected]> who came and told us to replace the whole system and estimated the cost which it was ridiculous. Rob came in after the nocowboy website and get that done the same day and cost as far as he replace and fixed. Thanks for your good work and be a good person. I hope you get more work Rob:-)"

2nd Jul, 2019  •  Rating by: Yai  •  Contact: Rob  •  Job date: Jun, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"great service, great job, friendly guy. Was able to fix my leak same day I rang.
Well recommended"

17th Apr, 2019  •  Rating by: Maggie  •  Contact: M Wanty  •  Job date: Apr, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"we called a plumber at first but he couldn’t find the problem but still charged us out service+ an hour labor rate... we had no hot water for three days.... then I googled and called Rob, he came early in the morning and fixed our water cylinder instantly! And I liked how he explain the price and service very clearly at the beginning, we won’t go anywhere else next time! Thanks Rob"

7th Mar, 2019  •  Rating by: Chris sun  •  Contact: Rob  •  Job date: Mar, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Really glad to have found Rob. He was quick, accurate and very professional.
I only asked him to repair a leak of pipe, but he cleaned up the mud under the hot water cylinder and gave me a good advice to maintain it in better condition. Highly recommended and I will definitely use again."

27th Feb, 2019  •  Rating by: Sally  •  Contact: Rob Stevens  •  Job date: Feb, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I contacted Rob on Saturday morning and he informed me of the time he would arrive and the cost of the work. He arrived promptly and carried out the work in a professional manner and to the price quoted.
Would definitely recommend."

21st Jul, 2018  •  Rating by: Keith  •  Contact: Keith Kent  •  Job date: Jul, 2018

Communication:	20%
Quality:	70%
Reliability:	100%
Value:	20%
Overall:	53%

"Rob arrived on time and diagnosed the problem correctly, so he knows what he's doing. I was informed until I decide if I wanted Gas/Electrical replacement system he'd have a replacement system for $150/week hire, which I agreed to. But I have just learnt that he will charge me $450 for a weeks hire, which definitely I was NOT informed. Secondly when I politely provided him feedback that i'll pay for the job anyways but you should communicate better going forward, he was very defensive, big headed and said he wouldn't change a thing. Very poor attitude from a tradie, who i'm payin top $ to do a good job and provide good customer service. I have learnt a rather expensive lesson to get everything in writing and not go by good faith, I wish you do too or you'll find more honest feedback reported here."

19th Jul, 2018  •  Rating by: Vishaal  •  Contact: Rob Stevens  •  Job date: Jul, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was fast, efficient, friendly, and did an awesome job."

27th Nov, 2017  •  Rating by: Leo  •  Contact: Rob  •  Job date: Nov, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob did an excellent job! I found his business via google search and he is already getting 5 star rating, I then cross checked his rating on Nocowboys, again mostly 100% positive. Rob was punctual, and very good at keep you informed; he definitely knows HWC inside out and fixed my issue within 15mins. He then did an overall checking and eliminated two other issues I have got. I am 100% satisfied with his workmanship, and will highly recommend him to anyone who has HWC issues. Thanks Rob for sorting out my problem."

31st Aug, 2017  •  Rating by: Martin  •  Contact: Rob  •  Job date: Aug, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This company really lives up to its name. My hot water problem was fixed fast.
I highly recommend this business for the efficient service they provided and at a great price too
Thanks"

8th Aug, 2017  •  Rating by: Andrew Dean  •  Contact: Andrew Dean  •  Job date: Aug, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was great, called and showed up when he said he would, was very friendly and fixed the problem quickly"

18th Jul, 2017  •  Rating by: Victoria  •  Contact: Rob  •  Job date: Jul, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob came to my flat to restore my hot water. He was extremely professional and his standard of work was excellent. He was careful with every last little detail, friendly, honest and respectful and communicated clearly what he was doing and why.
I can't imagine that anyone who chooses him to work on their hot water system will be disappointed.
P.S. I can't comment accurately on value for money as my landlord covered the cost, but they use him regularly, so they must be happy."

14th Mar, 2017  •  Rating by: Anne  •  Contact: Rob Stephens  •  Job date: Mar, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have no hesitation recommending Rob because he's the only person we need to call if we have any issues with hot water. He's always willing to help, arrives when he says he will and gets problems sorted quickly and efficiently. Plus, he's a genuine, friendly bloke."

28th Feb, 2017  •  Rating by: Matt  •  Contact: Rob Stevens  •  Job date: Feb, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Cannot recommend Rob more highly. Awesome quick service, thermostat replaced in 15 minutes and didn't charge and arm and a leg."

17th Oct, 2016  •  Rating by: Tim  •  Contact: Rob  •  Job date: Oct, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We are definitely keen to recommend Rob to anyone that has issues with their hot water. He was professional, very clean / tidy and friendly throughout the whole time, explaining what he was doing along the way.
Was a pleasure to meet Rob - we'll be calling on him again when we go to upgrade our system further down the track."

4th Jul, 2016  •  Rating by: Jo  •  Contact: Rob  •  Job date: Jul, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic service - highly professional, on time, checks everything, friendly, the best service we've ever had from any serviceman. Can't recommend highly enough."

28th Jun, 2016  •  Rating by: john  •  Contact: Rob  •  Job date: Jun, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Extremely happy with the service I received from Rob at Hot Water Fast Fix. If anybody has a hot water issue I would say this is definitely the team to call. I would recommend and 100% use again."

16th May, 2016  •  Rating by: Samantha  •  Contact: Rob Stevens  •  Job date: May, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Awesome service: same day, informative and friendly. Will use again and recommend to others. Thanks Rob"

2nd May, 2016  •  Rating by: Sander  •  Contact: Rob  •  Job date: May, 2016

Communication:	100%
Quality:	100%
Reliability:	90%
Value:	80%
Overall:	93%

"Really fantastic service, clear communication. Very friendly and professional. Highly recommended!"

4th Feb, 2016  •  Rating by: Jonathan  •  Contact: Rob  •  Job date: Feb, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Wow, wow, wow! Thank you Rob, fantastic job. The hot water cylinder fault was found quickly, the job done professionally and the price very affordable, and all with a big smile from Rob. THANK YOU ROB! I am telling all my friends and work colleagues about you and your business. Oh, and he tidied up too - wonderful!"

21st Jan, 2016  •  Rating by: Phillipa  •  Contact: Rob Stevens  •  Job date: Jan, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Needed some advice on my hot water cylinder. Provided excellent service and would use again! A very good guy to use."

11th Jan, 2016  •  Rating by: Omar  •  Contact: Robb  •  Job date: Jan, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Our hot water cylinder had been lovingly repaired by Rob in the past, but when it finally 'popped its clogs', Rob and Tom had a replacement installed within 4 hours. Super service that. Rob is the consummate professional and a very nice bloke to boot. Thoroughly recommended."

16th Nov, 2015  •  Rating by: Paul  •  Contact: Rob and Tom  •  Job date: Oct, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"In my opinion the best service on the North Shore, Rob was friendly and assisted us with everything. He even fixed a few other issues which could have led to bigger problems later on, and for that I can't thank Rob enough. Will be using his services most definitely in the future without a doubt!!"

29th Oct, 2015  •  Rating by: Max  •  Contact: Rob  •  Job date: Oct, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I called Rob quite late one evening when we realised we had no hot water. He was able to come to Pakuranga, the other side of Auckland, first thing the following morning. He arrived on time, was friendly and provided an awesome service by quickly diagnosing and fixing the problem. He had all of the right gear and spare parts and solved the problem very quickly. We had our hot water back by lunch time. Definitely recommended."

23rd Sep, 2015  •  Rating by: Mark  •  Contact: Rob  •  Job date: Sep, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was amazed about the prompt service of Rob. I only rang at 7.15 pm on Monday and he arrived at 8.30 pm as he promised he would be. He had to come from Torbay to New Lynn. He was very thorough and did not mind I was hovering around him so I could understand what the problem was with my hot water cylinder. After excluding the common issues, he noticed a very small trail of moist (coming from the toilet upstairs) going into the switch of the cylinder, which caused it to short circuit. All it needed was a replacement of the affected part of the switch. I really appreciate his promptness, friendliness and workmanship. And I will highly recommend him to any body in Auckland."

24th Jun, 2015  •  Rating by: Maggy  •  Contact: Robert Stevens  •  Job date: Jun, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Emailed Conpany late at night describing hot water problem. Had a phone call first thing the next day followed by Rob turning up before lunchtime. Solved my problem and identified another that needed attention. Awesome communication, detailed invoice, great workmanship and a nice guy. No hesitation in recommending or using again if need arises. And he has EftPos so you can pay on the spot!"

22nd Dec, 2014  •  Rating by: Jo  •  Contact: Rob  •  Job date: Dec, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Really happy with the service provided. Was able to come out the same day we phoned and replaced thermostat and power point."

9th Dec, 2014  •  Rating by: Sarah  •  Contact: Rob  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We could't have been happier with Rob's service and advice. He saved us (actually, our landlord) hundreds of dollars by diagnosing the problem from a distance and narrowing the fault down to the thermostat from just a few photos and explanation of the problem from us. Sure, the whole water heater may need replacing sooner rather than later but for now it's fixed for chump change compared to a full water cylinder.

I echo the sentiments of other reviewers that Rob isn't out to make money by selling you something you don't need. With his level of service I'd suggest he's more likely out to make friends!

I can't recommend Rob highly enough. If our system does blow, he's the one we're gonna call."

25th Sep, 2014  •  Rating by: Jay  •  Contact: Rob Stevens  •  Job date: Sep, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"Rob was amazing - came the same day we called him and explained us the problem clearly. Kept me informed every step and fixed the problem in no time. He is very knowledgeable about the hot water cylinder problems. Can recommend him to others with no second thoughts."

9th Sep, 2014  •  Rating by: Anusha  •  Contact: Anusha K  •  Job date: Sep, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Absolutely outstanding job, went above and beyond to get our hot water back on late on a Sunday night. Nicest, most reliable and efficient tradesman I have ever come across. We are so appreciative of your efforts. Thank you!"

24th Aug, 2014  •  Rating by: Olivia  •  Contact: Rob Stevens  •  Job date: Aug, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Absolutely great service. Came within a few hours to fix our hot water problem and knew exactly what he was doing. The very clear explanations were appreciated and the charges were reasonable."

23rd Jul, 2014  •  Rating by: Graham Buist  •  Contact: Rob  •  Job date: Jul, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"It was a couple of days after the recent storm that we noticed our hot water was out. We rang Rob to get him to sort it and he agreed to come out that afternoon. However he rang back 30mins later saying he'd fielded a number of calls from our area and that it was most likely a continuing network fault from the wild weather.

Although he didn't do any work for us I appreciated his honesty in calling back when he could have easily came out and pocketed an easy call out fee. Because of this I would not hesitate in calling or recommending him for any hot water problems in the future.
Again, appreciate the honesty over just making a quick buck... Top bloke"

16th Jun, 2014  •  Rating by: Marty  •  Contact: Rob  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thanks Rob for your excellent advice and avoiding me a call out in the recent storm rob explained that the electricity companies were not supplying full power hence my water heater may not be working..during the night the power has been restored ..excellent advice rob thanks..annhonest and reliable company will definetly recomend."

12th Jun, 2014  •  Rating by: David  •  Contact: rob  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We rang Rob just before 6 on a Friday pm and yet he came straight out. He explained things exceptionally clearly, diagnosed the problem and worked flat out to sort it out with advice for follow up. Brilliant service and a great guy too. The bill didn't even require a trip to the mortgage lenders! We can't recommend him highly enough and will certainly pass on the company details and feedback to friends and neighbours."

24th Jan, 2014  •  Rating by: Kate & Peter  •  Contact: Rob  •  Job date: Jan, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Brilliant service. Our thermostat packed in the Friday before christmas and Rob came out the same day. He explained what was wrong really clearly and even lent us a thermostat overnight so that we wouldn't have to do without hot water!!
Unfortunately we needed a new hot water cylinder but it was all in and fitted the next day at a really good price.

Highly recommended. Lovely guys."

8th Jan, 2014  •  Rating by: Jon  •  Contact: Rob  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Previous rating by myself should be 100% not 88%! "Fantastic, friendly service. Fully explained the problem and what he was fixing. Plus, Rob pointed out a potential leak that we should keep an eye on. Highly recommend and would use again in an instant!""

13th Aug, 2013  •  Rating by: Alexandra  •  Contact: Rob  •  Job date: Jan, 2013

Communication:	100%
Quality:	100%
Reliability:	50%
Value:	100%
Overall:	88%

"Fantastic, friendly service. Fully explained the problem and what he was fixing. Plus, Rob pointed out a potential leak that we should keep an eye on.

Highly recommend and would use again in an instant!"

13th Aug, 2013  •  Rating by: Alexandra  •  Contact: Rob  •  Job date: Aug, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I rung Rob in the morning and he was at home just after lunch, explained all my options, then got on with the job, he was finished in just over an hour. really happy with the job and cost, would recommend to anyone who wants a quick no-fuss job."

5th Jun, 2013  •  Rating by: Graeme  •  Contact: graeme  •  Job date: Jun, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Great quick response & very good job done I would recommend to others with a hot water cylinder problem."

5th Jun, 2013  •  Rating by: Stephanie Marie Hay  •  Contact: Rob Stevens  •  Job date: Jun, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great communication, punctual, no-nonsense approach, efficient, didn\'t charge an arm and a leg for Saturday service. Fantastic service all round."

15th Oct, 2012  •  Rating by: Craig  •  Contact: Rob Stevens  •  Job date: Oct, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Would highly recommend Rob, very efficient and professional, very good at what he does. Great communication and suggestions on what I could do when I was being a bit Blonde! Would happily have Rob back to complete further work as my renovations progress. Thanks Rob :-)"

15th Sep, 2012  •  Rating by: Sharleen  •  Contact: Rob  •  Job date: Sep, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob came out on a Sunday to fix our hot water, very reasonable call out charge. Definitely recommend to all."

27th May, 2012  •  Rating by: Vicki  •  Contact: Rob Stevens  •  Job date: May, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Rob was very easy to deal with. Warm and friendly and even nice to my little dogs :-)

Very knowledgeable and kept us up to date on each problem that he found & informed us of the approximate cost as we were going. He worked on our hot water cylinder and now thankfully it is working again.

Would highly recommend Rob.

With gratitude, Nicole"

18th May, 2012  •  Rating by: Nicole  •  Contact: Rob  •  Job date: May, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I\'d like to say how very pleased I was with Rob\'s service from the very beginning from talking on the phone, and when he arrived here.
He was extremely efficient/competent and explained everything nice and clearly.
Highly recommended, and will be recommending his service to friends and family also.
Thanks"

15th May, 2012  •  Rating by: Mel  •  Contact: Rob  •  Job date: May, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service.. fast, very knowledgable, and excellent resources for testing out the system.."

20th Sep, 2011  •  Rating by: Beate Glaeser  •  Contact: Charles  •  Job date: Sep, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We we looking for a specialist who would getting our hot water back quickly. We found it with Hot Water Fast Fix. In addition we got good advice about improving the efficiency of our system."

2nd Nov, 2009  •  Rating by: Jim  •  Contact: Rob  •  Job date: Oct, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

""

6th May, 2008  •  Rating by: Sarah  •  Contact: Rob  •  Job date: May, 2008

Unauthenticated ratings (1)

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	80%
Overall:	93%

This rating has not been authenticated so it doesn't count towards the overall rating

"Fast efficient service. Thanks."

8th Jun, 2010  •  Rating by: Michael  •  Contact: Forgotten  •  Job date: Jun, 2010

• 
  Peter Morrow 5 months ago

  ★★★★★

  Sean was so helpful and professional when our hot water cylinder burst the day before we had to fly to Australia. A first class company to deal with, highly recommended
  Peter
• 
  Trisha Shelton a year ago

  ★★★★★

  Used these guys twice now and would not use anyone else. They responded really fast the first time when our hot water element broke which was really appreciated. They were very accommodating with our hot water relocation to outside. Rob and Sean were professional, friendly and efficient. Highly recommend!
• 
  Alison James 9 months ago

  ★★★★★

  Had Sean out yesterday to fix what turned out to be a fully-busted hot water heater. He had excellent comms, arrived when he said he would (possibly even a few minutes early!), he was friendly and professional, and tidied up after himself! Turned what could have been a very stressful day into a successful one. Thanks heaps, team - I'll be recommending you whenever the situation arises!
• 
  Mark Harnett 4 months ago

  ★★★★★

  Great service, even on a Sunday. Great communications and fixed luke warm water first time.
  Highly recommended.
• 
  Alistair Bain 7 months ago

  ★★★★★

  Great service from Sean today. He came the same day as I called, and was friendly and professional. He was knowledgeable and explained the problem and solutions clearly.