Advanced Computers / Computer and IT Services in Rosedale (Auckland)

Both very helpfull, and keep me update to date on schedules.

Highly recomend Advanced Computers in Penrose. "

Thank you very much will continue giving them my business."

We were given 2 options for repair. Option 1 was to repair the screen and straighten the frame. Option 2 was a screen repair plus a new iPad frame. I asked about whether or not we would need option 2 as it was… a lot more costly and we were told that this was not necessary and that the iPad would function perfectly but it was up to me. I went with option 1 which included screen repair and frame adjustment and the finished result was perfect. The frame was straightened and almost looks brand new which is great!

The communication between us was very fast and the iPad was fixed earlier then the expected date. Would definitely recommend their services and I’ll return again should I need something repaired."

Melissa on reception was very helpful and friendly too."

The receptionist was very helpful and was happy to line up the job for diagnosis - stating they would provide a quote on Thursday 2nd December. I paid a deposit - no issue with that.

The quote was provided in terms of the arrangement and accepted. The job undertaken on the Thursday for the additional payment. The job was completed to my satisfaction and not expensive in the scheme of things - at $210.
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He was very patient and highly skilled."

Avoid this company at all costs. I put my phone in for BOARD REPAIR with explicit instructions that the data must be retained. Over a week later the phone was ready but they replaced the board removing my data. I told them to put the original board back in so it could be sent to Apple for data recovery as this was not what I had instructed.
The phone arrived at apple and they open it to find the phone is an absolute mess, missing half its… parts the other half has been damaged, the phone is now written off.

To make it worse Advanced computers that are trading as Apple approved/accredited are actually not so my warranty has been voided, this was proven by Apple (Certification lasts 364 days, Advanced computers latest was 2017. The technician that worked on my phone was not even certified).

Advanced computers accepted negligence but refused to pay out for the replacement cost of the phone so I had to take them to tribunal. They lost and were found to be in breach of the Consumers Guarantees act by doing such as terrible “repair” job and in breach of the Fair Trading act through misleading advertising on their website and storefront signage. They were ordered to pay out the cash value of the phone. This whole process took just under 12 months even though they admitted fault soon after damaging it.

And before Advanced computers respond to this review about not preserving data I will state what the referee stated. “If Mr. Manzi has contract Advanced computers to repair the device and part of the contract is to preserve the data, Advanced computers cannot have a contract that contradicts Mr. Manzi’s contract as that would be a red herring”

Do not use this company, they will not only lie to you but as I found out they will also lie in court.

If you have experienced anything similar with Advanced Computers, implore you to not let them get away with it go through the process. It takes a while but it is worth it in the end.

TLDR: Took my phone to Advanced Computers for repair as they advertised that they were Apple accredited/approved, they destroyed it and I took them to tribunal as they refused to pay out for a replacement, they lost as they were in breach of the Fair Trading Act and the Consumers Guarantees Act."

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Please convey my thanks to the tech team who fixed it.
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Regards Alick Saunders
www.alick.co.nz
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Two and a half days later I received a quote for $255...
Looking more closely I saw this included $50 for same day service - ludicrious I feel since they had already had my camera so long and unethical to put it… in the bill at all without first asking if I wanted this.

I'd done some research in the interim. Cleaning is a relatively simple process if you have the correct equipment. The price is far too high.

I called to discuss. Nancy met me and showed me a disassembled sensor - to do the cleaning I believe I required does not require disassembly. I took the lens off, raised the mirror and showed her - you just reach in a with a swab and clean that.

After 'discussing with her technician' she did not try to explain the price difference and just said 'we have our methods' and that the camera would be very well cleaned.

I cancelled the job and got half my 'inspection fee' back. I will not use this company again."

Have a wonderful Christmas a a fabulous New Year -)"

I found Advanced Computers from Internet. The customer service staff was professional and courteous, advised me clearly on their repair procedures and time line. They did a great job fixing and cleaning it (it looks almost new) and the fee was reasonable (much cheaper than buying a similar class of camera).

Great experience!
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