Auckland Heatpump Services
Air Conditioning Contractors in Massey

"I would like to formally recognise and thank Mathew Bilbee of Auckland Heat Pump Services.

I live in Australia and reached out to Mat about a month ago to help my elderly parents in New Zealand with a heating issue. Their 30-year-old gas fire had finally stopped working, and we needed guidance on cost-effective, easy-to-use heating options. With no prior knowledge of heat pumps and being in another country, it was important for me to find someone I could trust to guide us through the process.

Mat exceeded all expectations. His knowledge, prompt communication, patience, understanding, and genuine care made what could have been a stressful situation incredibly smooth and reassuring. He went above and beyond at every step, and his professionalism and integrity truly stood out.

I cannot fully express the depth of my appreciation for both his work and his personal ethics. It is rare to encounter someone so dedicated to delivering not only excellent service but also genuine customer care.

I would highly recommend Auckland Heat Pump Services to anyone in need of reliable and trustworthy service. Mat and the company should be very proud of the standard they represent.

Thank you again for your outstanding support."

11th Apr  •  Rating by: Karen  •  Contact: Mathew Bilbee  •  Job date: Apr, 2026

"I contacted Mat on a Friday night for a quote to replace an old heat pump. By the next morning I already had a reply with a quote! Mat was able to complete the job a week later. He arrived on time (five minutes early even!) and was super polite and friendly. He completed the job to a very high standard and cleaned up completely. Mat was very conscientious, giving us plenty of warning when he needed to turn off the power briefly. I would recommend Mat without any hesitation!"

10th Feb  •  Rating by: Kimberley  •  Contact: Mathew Bilbee  •  Job date: Feb, 2026

"We had a powerpoint making crackling noises on a Sunday afternoon. A quick phone call to Matt and we got the correct Circuit Breaker switched off, and he was around to replace the powerpoint in no time at all.

Great after hours response - fast, efficient and top quality work!!"

30th Nov, 2025  •  Rating by: Kyle  •  Contact: Matt  •  Job date: Nov, 2025

"Arranged Matt to service 4 aircon units in our House in West Harbour. Very quick to reply, on time on the day and provided an awesome and professional service. Friendly and knowledgeable on advice on the condition of our aircon units. Reasonable prices. Will definitely use him again and recommend him to people."

13th Nov, 2025  •  Rating by: Michael  •  Contact: Matt  •  Job date: Nov, 2025

"I've had two heat pumps installed by Auckland Heatpump Services and couldn’t be happier. The workmanship is outstanding — neat, efficient, and professional from start to finish. Everything was explained clearly, and the attention to detail really shows. Highly recommend them for anyone wanting top-quality service and a flawless installation."

9th Nov, 2025  •  Rating by: Graeme  •  Contact: Mat Bilbee  •  Job date: Nov, 2025

"Upgraded heat pump before this years winter period. Very fast and efficient installation after purchase. He even gave good advice around maintenance. Have forwarded his number onto other friends and family."

31st Oct, 2025  •  Rating by: Allan  •  Contact: Mathew Bilbee  •  Job date: Jun, 2025

"Matt is a fully qualified and experienced electrician and HVAC engineer. His knowledge and ability were amazing. He was able to tackle all four of our heat pumps (even though they are different brands) and even navigate our balanced air ventilation system. He also charged a lot less than I thought which was a lovely surprise. He's punctual, a good communicator, polite, and tidy. I would recommend him to anyone for heating, ventilation, and electrical work of all types."

31st Oct, 2025  •  Rating by: Jon  •  Contact: Matt  •  Job date: Oct, 2025