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Friday rolls around and they don't show up. I called them an hour after the plumber was supposed to arrive and they were all like "Sorry they got called to some other urgent job". They did not give me the impression they were even going to bother telling me they weren't coming if I hadn't called them.
I rescheduled for Wednesday of the next week… because I figured at this point I wasn't going to get another any sooner than that. Once again they didn't show up. Once again I had to call them to find out why they weren't there. This time the office lady was like "Oh, sorry, that must be my fault. I must have moved it to Friday and didn't tell you. They'll be there around 10:30-11am." At this point I was pretty annoyed at these clowns but also still really needed a plumber.
Friday rolls around again, and the guy shows up on my doorstep at 9am, well before I was expecting him. I saw that these guys charge by the quarter of an hour so I started a stop-watch when he arrived. It was a small job fixing a leaky pipe under the sink, but the guy decided to replace the whole trap. It took him a little over half an hour, then he was like "oh, the sink and bath aren't draining properly, let me plunge them." I agreed because it seemed reasonable; he was still out of there in under 45 minutes.
When I get the bill I see that they've charged me for a whole hour. And that the prices they have charged for materials are through the roof. No wonder he wanted to change the trap. I would estimate these guys charge about double the retail price on all materials based on searching for similar components online.
When I tried to dispute how long they'd been there, they said "no, look, we have GPS data which shows that he arrived at this time and left at this time". So basically the guy went and sat in his van outside my house for 10 minutes after I thought he'd left just so the GPS data would show him sitting there and they could whack an extra 15 minutes labour on the bill. I'd watch out for them doing that if you have any dealings with this company.
Personally I would never deal with these guys again. They are unreliable, overcharge and lie.
Re. Location: No drop down arrow for Sth. Auckland where the job was done.
"K & S
"It being a weekend job there was, understandably, a more expensive call out charge but these guys were still cheaper than the competition.
"Primary contact
Bruce
Phone number
0800287586
Website
https://www.btplumbing.co.nz/
Availability
This week/ASAP
Physical address
49 Portage Road,
Papatoetoe,
2025
Postal address
PO box Po Box 54,
Waitakere City,
0660
About us
BT Plumbing's owner/operater Bruce Trenwith has 23 years experience in plumbing industry and is current vice president of Akl Master Plumber Assoc.
What we do
At BT Plumbing Ltd we offer our plumbing services 24 hours a day, 7 days a week all across the greater Auckland area. We understand that for emergency work you need a plumber NOW! Don't waste another minute searching for unreliable and overpriced plumbers. BT Plumbing Ltd comes to you on time, every time and gets the job done right.
Our plumbers carry out work on all of the following:
* Plumbing Maintenance
* Burst or leaking Hot Water Cylinders
* Authorised Dux Hot Water Cylinder Service Agents
* New installations
* Commercial work
* Residential work
* Renovations
* Bathrooms
* Kitchens
* Laundries
* Spouting and Downpipes
* Roofing
* Leaking water mains
* Noisy pipes
* Leaking pipes
* Solar & Wetback Water Heating
* Heat Pumps
* Dripping taps
* Replacing water mains
* Overflowing Hot Water Cylinders
* Plumbing in dishwashers
* Water Filtration
We are dedicated, professional and most importantly listen to our client's needs and wants. We can help you avoid unnecessary ongoing costs as our plumbers will resolve the cause of your plumbing problem instead of simply treating the symptoms.
BT Plumbing Ltd offers a 24 hour callout service for all those emergency jobs. Just call our office number 0800 287 586 anytime. Normal office hours are Monday to Friday 8:00am to 5:00pm.
When you need professional hassle free plumbing call someone you can trust. Call BT Plumbing Ltd for reliable, guaranteed service. Mention this website and get $10 off the total cost of any plumbing service we do for you. Need another reason? Here are 5 of the best�
1. Master Plumber Guarantee: Our service will always meet the highest standards.
2. Reliability: We arrive when we say we will. No delays. No Hassles.
3. Fast response, Auckland wide: We understand that when you need a plumber, you need one NOW!
4. Honesty: we find solutions, not unnecessary work or unexpected costs.
5. Big, small� From tap washers to construction work and everything in between
Categories we service
Plumbers / Plumbing Contractors, Gas Installers / Gas Fitters
Areas we service
Wiri, Whitford, Weymouth, Wattle Downs, Waitakere City and Suburbs, Totara Heights, Te Papapa, Tamaki, St Marys Bay, St Lukes, St Johns, St Heliers, Sandringham, Royal Oak, Rodney Area, Remuera, Ponsonby, Point Chevalier, Penrose, Parnell, Papatoetoe, Papakura Area, Panmure, Pakuranga, Owairaka, Otara (Manukau), Otahuhu, Orakei, Onehunga, One Tree Hill, North Shore City and Suburbs, Newton, Newmarket, New Windsor, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Middlemore, Mellons Bay, Meadowbank, Maraetai, Manurewa, Manukau City and Suburbs, Manukau central, Mangere Bridge, Mangere, Lynfield, Kohimarama, Kingsland, Kawakawa Bay, Hunters Corner, Howick, Hillsborough (Taranaki), Hillsborough (Auckland), Highland Park, Herne Bay, Half Moon Bay, Grey Lynn, Greenlane, Grafton, Glendowie, Glen Innes, Freemans Bay, Franklin Area, Flat Bush, Epsom, Ellerslie, Eastern Beach, East Tamaki, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Central Park, Bucklands Beach, Brookby, Botany Downs, Blockhouse Bay, Beachlands, Balmoral, Avondale (Auckland), Auckland Region, Auckland City and Suburbs, Auckland Central, Alfriston, Airport Oaks
Communication: 40% | Quality: 50% | Reliability: 0% | Value: 0%