BT Plumbing and Gas T/A Complete Heat and Cooling
Plumbers / Plumbing Contractors in Papatoetoe

Communication:	40%
Quality:	50%
Reliability:	0%
Value:	0%
Overall:	23%

"Charged for an extra 30 minutes of time on the job because their vehicle tracking system showed that the guy was here for an hour, when in fact he was here for less than 30 minutes."

15th Apr, 2024  •  Rating by: Rob  •  Contact: Ben Shoesmith  •  Job date: Apr, 2024

Communication:	0%
Quality:	50%
Reliability:	100%
Value:	0%
Overall:	38%

"Fixed a leak just after 5 pm. Charged over $600 for 45 minutes (max) work. Was sent charge out rates but afterwards told they were not applicable. I feel like these guys are waiting to ambush you"

23rd Feb, 2024  •  Rating by: Chris  •  Contact: Ben Shoesmith  •  Job date: Feb, 2024

Communication:	10%
Quality:	90%
Reliability:	0%
Value:	10%
Overall:	28%

"I was ringing around plumbers on a Tuesday and I only chose these guys because they could come on Friday rather than the next week.

Friday rolls around and they don't show up. I called them an hour after the plumber was supposed to arrive and they were all like "Sorry they got called to some other urgent job". They did not give me the impression they were even going to bother telling me they weren't coming if I hadn't called them.

I rescheduled for Wednesday of the next week because I figured at this point I wasn't going to get another any sooner than that. Once again they didn't show up. Once again I had to call them to find out why they weren't there. This time the office lady was like "Oh, sorry, that must be my fault. I must have moved it to Friday and didn't tell you. They'll be there around 10:30-11am." At this point I was pretty annoyed at these clowns but also still really needed a plumber.

Friday rolls around again, and the guy shows up on my doorstep at 9am, well before I was expecting him. I saw that these guys charge by the quarter of an hour so I started a stop-watch when he arrived. It was a small job fixing a leaky pipe under the sink, but the guy decided to replace the whole trap. It took him a little over half an hour, then he was like "oh, the sink and bath aren't draining properly, let me plunge them." I agreed because it seemed reasonable; he was still out of there in under 45 minutes.

When I get the bill I see that they've charged me for a whole hour. And that the prices they have charged for materials are through the roof. No wonder he wanted to change the trap. I would estimate these guys charge about double the retail price on all materials based on searching for similar components online.

When I tried to dispute how long they'd been there, they said "no, look, we have GPS data which shows that he arrived at this time and left at this time". So basically the guy went and sat in his van outside my house for 10 minutes after I thought he'd left just so the GPS data would show him sitting there and they could whack an extra 15 minutes labour on the bill. I'd watch out for them doing that if you have any dealings with this company.

Personally I would never deal with these guys again. They are unreliable, overcharge and lie."

12th May, 2021  •  Rating by: Peter  •  Contact: Paul Wootten  •  Job date: Apr, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Sam arrived right on time and was very pleasant to talk to. Other than to say my bathroom floor was wet around the toilet area I could give no further information. Sam checked thoroughly and quickly let me know the problem. He had to take the toilet out to make the repair which was done quickly and cleanly. After testing and tidying up Sam left with no signs that he had been other than no more leak. All done in under the hour."

4th May, 2021  •  Rating by: Rowan  •  Contact: Sam Bennett  •  Job date: May, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"All good- Everything dealt with effectively"

28th Apr, 2021  •  Rating by: Bruce Holden  •  Contact: Ben Shoesmith  •  Job date: Apr, 2021

Communication:	90%
Quality:	100%
Reliability:	80%
Value:	10%
Overall:	70%

"The work was completed well however the approach to charging at $30 per 15 mins, charging to get parts and overcharging an item on the bill is really disappointing"

5th Mar, 2020  •  Rating by: Bill  •  Contact: No sure  •  Job date: Feb, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	0%
Overall:	75%

"Paul did a great job - an efficient and likable guy who explained things as he went along. He checked the hot water cylinder and explained the problems caused by the original installer and also fixed the pipes and taps over the kitchen sink - hot water was connected to the cold pipe and cold to the hot pipe by original plumber - so that the tap then turned the correct direction - and then he installed a filter system for me. WOW! Awesome. I really appreciate the explanations as most trademen don't. Thanks Paul. Thanks BT."

12th Jul, 2019  •  Rating by: Lyn  •  Contact: Paul Wootten  •  Job date: Jul, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Speedy contact with the office and the plumber Sam who was on time both times he visited. Very pleasant tradie.
Would definitely use them again."

29th May, 2019  •  Rating by: Liz  •  Contact: Sam  •  Job date: May, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thank you Paul for your fast intervention when we discovered a leak requiring urgent attention. Fast fix and great advice on further improvement to our very old plumbing system. Would definitely recommend BT Plumbing and look forward to working with them again in the future."

3rd Apr, 2019  •  Rating by: Elodie  •  Contact: BT Plumbing  •  Job date: Mar, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"BT plumbing (Elliot) helped us on 3 January when he sorted out a leak in the kitchen. He arrived at 9.20pm and finished by 10.45pm. Did a thorough job and made sure it would not happen again. They then (Elliot again with a second man) did a job for us on 7 February - put in a tap outside and sorted out a leak under the sink which Elliot had identified when he visited on 3 January. Neat tidy work. There was no fee for coming from West Auckland to East Auckland."

21st Feb, 2019  •  Rating by: Ron  •  Contact: Elliot  •  Job date: Feb, 2019

Communication:	50%
Quality:	0%
Reliability:	40%
Value:	0%
Overall:	23%

"Contacted re excessive water use(sudden) Told would need leak detection, quoted $140 plus got for 1st hour then 40 plus get for each additional hour. Leak detect arrived 10.45 Monday,used detection equipment, could not find leak.On site about an hour. Bill arrived $205. Actual charge $175 plus gist per hour. Next day found leak myself( wet area in garden).Small hole in copper pipe. Contacted BT,told charge would stand as work done."

15th Nov, 2018  •  Rating by: Robert  •  Contact: Jade  •  Job date: Nov, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service. Highly recommended."

19th Aug, 2018  •  Rating by: Joseph  •  Contact: Dylan  •  Job date: Aug, 2018

Communication:	80%
Quality:	100%
Reliability:	80%
Value:	80%
Overall:	85%

"Received great service from Elliott who found and fixed a significant leak in our water main to our rental property. He was very professional and friendly and most importantly caring, as we have two very elderly tenants living there."

7th Feb, 2018  •  Rating by: Clive  •  Contact: Bruce  •  Job date: Feb, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Five Stars all the way. Attention to our complicated hot water system excellent. All other outfits should try to match your standard. Your people skilled, friendly, explain situation carefully, fix withgreat results. Would recommend unreservedly."

8th Mar, 2017  •  Rating by: Gary  •  Contact: Bruce  •  Job date: Feb, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent efficient service from your company. Totally appreciated friendly and efficient phone service to book for assistance. Dylan arrived on time and calmly assessed problem. He then explained "fix" options and took great care to complete the necessary work making minimal mess and carefully to clean-up as he worked. Will definitely recommend your services to others."

1st Mar, 2017  •  Rating by: Robyn  •  Contact: Dylan  •  Job date: Feb, 2017

Communication:	100%
Quality:	90%
Reliability:	90%
Value:	70%
Overall:	88%

"Thanks for clear explanation of charges at first contact. Problem was attended to promptly and Francis arrived at the agreed time. The job [stopping a leaking hot water cylinder] became rather prolonged and required 2 visits to complete - good part of reason for this was difficulty of access to the cylinder valve which required lifting of stair landing. Explanation during the process was excellent and Francis returned to the job promptly after I rang to explain that initial repair was unsuccessful. Repair was completed after replacement of 2 reasonably expensive parts and then some tuning/adjustment. Became unexpectedly expensive [ although Francis waived call out fee for second visit] and though difficulty of access was major component of this, I am left a little unsure of efficiency of diagnosis"

20th Feb, 2017  •  Rating by: Brendan  •  Contact: Francis  •  Job date: Feb, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Luke arrived on time and was straight to to it. 30min later the problem was fixed and everything was well again. This is my 3rd time using the company and every time has been great."

13th Feb, 2017  •  Rating by: Patrick  •  Contact: Luke  •  Job date: Jan, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis was prompt, friendly, and super efficient with the gas work he carried out. Would be super happy to use BT plumbing and gas for our plumbing needs in future and highly recommend them to others."

23rd Jan, 2017  •  Rating by: Lisa  •  Contact: Francis  •  Job date: Jan, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis turned up as advised and within the arranged time. Thorough and a real professional taking great care with every single detail making sure safety was paramount at all times. By far the best service from a trades person I've received in recent times."

29th Dec, 2016  •  Rating by: Grant  •  Contact: Francis  •  Job date: Dec, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Broke a water pipe in my yard and was flooding the neighbours - Luke fixed the broken join I'd hit with a pick axe. He was thorough and very professional, I would highly recommend both Luke and BT Plumbing. Much appreciated late hour service."

6th Nov, 2016  •  Rating by: Paul  •  Contact: Luke  •  Job date: Oct, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Starting with Marie as customer liaison person and then servicemen Ben and Francis I had a very professional and positive experience with their service. My home central heating repair was tricky and complex issue and they did it well. Excellent communication, punctuality and good work ethic. I would highly recommend them for any gas- plumbing-home work."

20th Oct, 2016  •  Rating by: Zarko  •  Contact: Ben  •  Job date: Oct, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis did a great job of sorting out our gas furnace problems. It was an intermittent problem and tough to diagnose, but he got it sorted and everything is now working well. We have no hesitation in recommending Francis and BT Plumbing very highly."

11th Oct, 2016  •  Rating by: James  •  Contact: Francis  •  Job date: Sep, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Dylan replaced our old regulator and hoses for our gas bottles. Excellent service, on time, fast work, explained everything he had done as well as checking the stove and the heater were operating properly. Would highly recommend to others."

7th Sep, 2016  •  Rating by: Leanne  •  Contact: Dylan  •  Job date: Aug, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	50%
Overall:	88%

"Excellent service by Luke. He arrived on time and was very personable and polite. He diagnosed the problem as best he could, proposed a solution and explained what the options were if the solution didn't resolve the problem. He said he would contact me in a week to see if the problem was fixed before actioning the invoice. That's as good as it gets in my view."

7th Sep, 2016  •  Rating by: Grant  •  Contact: Luke  •  Job date: Sep, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis was very thorough with every aspect of the job, actively explained what he was doing, and also gave extra advice. Overall very helpful and professional, would use again for future jobs."

23rd Aug, 2016  •  Rating by: Susan  •  Contact: Francis  •  Job date: Aug, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Luke was excellent, arriving on time agreed, explained what he was going to do, was respectful of our house and the surrounding areas being worked on and gave advice on how to protect for future Fantastic service and team"

1st Aug, 2016  •  Rating by: Sam  •  Contact: Luke  •  Job date: Jul, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A burst pipe on a long weekend, potentially a nightmare! However, Ben arrived promptly - was friendly, courteous and professional and had it fixed in a timely manner. Phew!"

22nd Jul, 2016  •  Rating by: Margaret  •  Contact: Ben  •  Job date: Jun, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Luke did a great job, he was professional and efficient. No mucking around. Very pleased with the service, thanks BT:)"

2nd May, 2016  •  Rating by: Nicki  •  Contact: Luke  •  Job date: Apr, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Jordan was brilliant! Repairs and replacements to all three toilets in or house finished it for sale. It sold the next day the work was that well done! I advised Jordan (when complimenting him on the work) that if the house sold that week I would buy him a bottle of champagne... I'm off to the bottle store now!"

14th Apr, 2016  •  Rating by: David  •  Contact: Jordan  •  Job date: Apr, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben was punctual, efficient and polite. He fixed my hot water cylinder leak and was informative when I asked questions. Very impressed."

7th Apr, 2016  •  Rating by: Sydney  •  Contact: Ben  •  Job date: Mar, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Luke did a good job, quick, tidy, polite and didn't mind the dog barking at him"

30th Mar, 2016  •  Rating by: Alex  •  Contact: Luke  •  Job date: Mar, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"So impressed, called everyone else but noone responded. Was so impressed with Luke, fixed everything, came up to whangaparaoa on a saturday night and was so nice to deal with. really professional."

8th Mar, 2016  •  Rating by: Scott  •  Contact: Luke  •  Job date: Feb, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We needed hoses replaced on our gas cylinders and Francis Watson came and after checking he advised that the existing gas facility was not installed legally, he has replaced it today and issued a Safety certificate thank you Francis for job eell done its given us Peace of mind"

29th Feb, 2016  •  Rating by: August  •  Contact: Francis  •  Job date: Feb, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thanks to Dylan for a job well done. Xmas Eve + blocked drain could have = disaster!! Dylan came promptly and fixed problem quickly so Xmas day for 20 went off with no problems. Truly grateful as being late Xmas Eve did not think we would get anyone to help."

11th Jan, 2016  •  Rating by: Jan & Ken  •  Contact: Dylan  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Our experience with Luke has been fantastic. We've had him fix several plumbing issues that have cropped up over the year and he has been nothing short of brilliant. He's always on time with a smile, gets the work done efficiently and tidies up after himself. We're no longer worried about future problems because we know that he's just a call away. Cheers Luke."

29th Dec, 2015  •  Rating by: Elaine  •  Contact: Luke  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent, efficient service from Dylan."

29th Dec, 2015  •  Rating by: Scott  •  Contact: Scott  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben came around today at short notice on a Sunday and was very thorough and efficient. Very nice and friendly too, and went beyond duty to ensure everything was fixed. Would highly recommend."

13th Dec, 2015  •  Rating by: Mark  •  Contact: Ben  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Had an 16 year old Hot water cylinder which pilot light keeper going out. Francis and Luke ,came and quote very profesional, came in with new Rheem stelar 180L works extremely well, even though we have had very windy conditions no probs. Told him about my gas Hobb going out all the time looked at it changed something and its going full guns, wife is happy so i am happy Use these guys"

30th Oct, 2015  •  Rating by: Irwin  •  Contact: Francis  •  Job date: Oct, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great job done by Ben. Arrived on time, kept us up to date with what was happening and just did a damn good job."

31st Aug, 2015  •  Rating by: Bevan  •  Contact: Ben  •  Job date: Aug, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A great service from start to finish. A time slot was booked to repair my leaky spouting. Francis arrived at the allotted time and after giving a clear explanation of what needed to be done he set about fixing the problem. I am very satisfied that I received a very professional service as well as excellent customer experience. Thanks BT"

7th Aug, 2015  •  Rating by: Karen  •  Contact: Francis  •  Job date: Jul, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Was easy to get a plumber. Ben & Luke arrived early and fixed the problem quickly, Very happy with the service. Thanks"

7th Aug, 2015  •  Rating by: Anisa  •  Contact: Ben & Luke  •  Job date: Aug, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I met Dylan at my clients house. I found him to be very polite a good listener with a lovely manner and he got on and sorted the job promptly. It is so refreshing these days to find this in people. Keep it up Dylan. To me it is a must to have great social skills when dealing with people. I have passed thoughts on to the original person who contacted your company."

6th Jul, 2015  •  Rating by: Joy  •  Contact: Dylan  •  Job date: Jul, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Had Francis call and he identified the problem and fixed the issue, very clean job Many Thanks .....Bud"

18th Jun, 2015  •  Rating by: Dud  •  Contact: Francis  •  Job date: Jun, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis came to my place to look at a problem I was having with my gas boiler. While he was clear it was a specialist job, he did his best to repair the problem and help me configure a very tricky control panel. He went above and beyond the call of duty and left me with a warm house, and a referral to a specialist should I need it in future, so I'm very happy!"

4th Jun, 2015  •  Rating by: Sally  •  Contact: Francis  •  Job date: Jun, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We could smell a Gas leak under our home. Rang BT first thing in the morning, and they had Bruce on site as promised by 10.30am. Gave really good advice, and explained the situation fully. Fully replaced the old and faulty piping, with a new uptodate piping, and had the whole job finished by the end of the day as promised. Very impressed!"

22nd May, 2015  •  Rating by: Peter  •  Contact: Bruce  •  Job date: May, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"First time to use BT (via Complete Detection). The technician, Ashley arrived promptly when expected, quickly assessed the location. The route of the water main was obvious, so he proceeded to hazard a guess at the most likely spot to find the leak. After only two or three prods with his acoustic equipment he announced that he was "pretty sure" the leak was "right there." I listened through the headphones myself and could easily hear the distinct "drip-drip-drip", and the probe rod emerged from the ground wet and muddy (in perfect dry weather)! Most professional, efficient and well worth it."

4th May, 2015  •  Rating by: Bill  •  Contact: Ashley  •  Job date: May, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Set up of infinity Water-heater and installation of a new Gas Hob. I tried to get 3 different quotes ! One never showed up, one was not what i wanted and BT Plumbing (Bruce) showed up at the time he promised , quoted me on the spot and a exactely at the arranged time Francis did a wonderful job . Very polite ,reliable and pleasant people to do business with.;)"

21st Apr, 2015  •  Rating by: Erich  •  Contact: Bruce  •  Job date: Apr, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I would highly recommend BT Plumbing for their professionalism and quick solution to our water leakage problem. Jordan was quick to solve the problem and gave advice on other plumbing issues. I will definitely be using them again. Many thanks!"

12th Mar, 2015  •  Rating by: Ann  •  Contact: Jordan  •  Job date: Mar, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great service from knowledgeable staff, solved a major leakage issue for us, always on time and friendly. Will use for future plumbing requirements."

2nd Feb, 2015  •  Rating by: Sarah  •  Contact: Bruce  •  Job date: Feb, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Francis did a great job diagnosing and fixing my water leak, he was very knowledgeable and efficient and got the job done."

19th Jan, 2015  •  Rating by: Sreeram  •  Contact: Francis  •  Job date: Nov, 2014

Communication:	90%
Quality:	100%
Reliability:	90%
Value:	100%
Overall:	95%

"We were required to wait three days for service on a leaking tap. Could not fault the workmanship, Bruce's friendly manner and the detailed account."

22nd Dec, 2014  •  Rating by: Trevor  •  Contact: Bruce  •  Job date: Dec, 2014

Communication:	0%
Quality:	50%
Reliability:	50%
Value:	0%
Overall:	25%

"The customer service side of this business is crap. Whoever works in their office needs retraining. They are not upfront about the full costs for their tradesman to come out. Without that knowledge it is difficult to make an informed choice when deciding who you want to do the job. I suspect this is how they get their business. Ignoring people complaints is not the way to treat customers. Won't use them again."

7th Dec, 2014  •  Rating by: Dale  •  Contact: Francis  •  Job date: Dec, 2014

Communication:	0%
Quality:	100%
Reliability:	100%
Value:	0%
Overall:	50%

"Although I am happy with the work the gas fitter carried out, the customer service from the admin team was very poor. I was not informed of the full rates for labour so got a surprise when I received the invoice. I asked them to contact me regarding this and they ignored me, I emailed them again and I got a response but did not deal with my issue, they just denies everything, I emailed them again and they ignored that. No courtesy call or follow up or anything of the like. Very, very poor."

2nd Dec, 2014  •  Rating by: Corinna  •  Contact: Francis  •  Job date: Oct, 2014

Communication:	100%
Quality:	100%
Reliability:	90%
Value:	100%
Overall:	98%

"Very friendly and helpful at call centre. Service plumber was very friendly polite and efficient. Was not a woryy that i was running late and he had to wait. Explained what he was doing fully and the reasons behind my gas failure"

10th Nov, 2014  •  Rating by: Heather  •  Contact: Bruce  •  Job date: Nov, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben arrived on time. Did a fantastic job and gave great advise and service. Would most definately recommend him and the company and would definately get him to sort our gas oven for our new kitchen."

3rd Nov, 2014  •  Rating by: Natasha  •  Contact: Ben  •  Job date: Oct, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Very happy with service, arrived early, explained what was needed clearly. Did the repairs quickly and was tidy.
Would use again."

3rd Oct, 2014  •  Rating by: Bill  •  Contact: Bruce  •  Job date: Oct, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Dylan worked nonstop until the job was finushed- and was very careful ensuring all was done to the highest standards
Also very polite and cheerful.
Great job"

2nd Oct, 2014  •  Rating by: peter  •  Contact: Dylan  •  Job date: Sep, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"JORDAN KNEW EXACTLY WHAT HE WAS DOING AND FIXED THE PROBLEM QUICKLY AND WITHOUT HASSLES"

22nd Sep, 2014  •  Rating by: Peter  •  Contact: Joprdan  •  Job date: Sep, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben was great. Friendly, explained the work needed and was efficient. Thanks again Ben."

26th Aug, 2014  •  Rating by: Fleur  •  Contact: Ben  •  Job date: Aug, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had an urgent after hours call out as our hot water pilot light went out and we couldn't get it up and running. Ben came and went out of his way to make sure that the job got done. He was very professional, efficient, polite and a pleasure to deal with. We will most certainly use this company again and highly recommend them, especially Ben."

19th Jul, 2014  •  Rating by: Christine  •  Contact: Ben  •  Job date: Jul, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Dylan sorted our gas hob this afternoon. He was polite and instructive and we are very pleased with the job he did.
Frank Karl"

30th Jun, 2014  •  Rating by: Frank  •  Contact: Bruce  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Jordan arrived 11.20, 10 minutes early. Well dome Jordan. He promptly identified the problem â??hose rather than valveâ? and installed it within first 15 minutes. Secondly, he observed, though not reported, that after flushing, water continued dribbling from cistern to toilet so wasting water. I agreed he should investigate and replace washer if necessary. This he did promptly and within 30 minutes job was done and dusted. Again well done Jordan.
Alfred Edgar"

25th Jun, 2014  •  Rating by: Alfred  •  Contact: Bruce  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had Francis come out to look at a gas leak at one of our pools. After having issues with other contractors over the last two weeks it was a fantastic to have a Francis turn up early for the job, get the job done and fix a couple of other minor plumbing problems we had as well. Very professional. Will definitely use again. Thanks
Greenwoods Aquatics"

16th Jun, 2014  •  Rating by: James  •  Contact: Bruce  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Have received service from Jordan twice now, and both times he provided excellent service. Was very efficient and timely when fixing the issues but also went beyond what was required from him to fix our incinerator - which was awesome. Definitely would recommend and utilise services again!
Niva Aukuso"

12th Jun, 2014  •  Rating by: Niva  •  Contact: Bruce  •  Job date: Jun, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"BT Plumbing was recommended to me by a family friend who is in real estate. Bruce and Carolyn have both been fantastic to do business with. I had one job done in Aug 2013, another in Sep 2013 and a third in Dec 2013. I despair sometimes finding 'real' tradespeople and I think BT Plumbing is the real deal ....else I would not have gone back to them three times! As I am not living in Auckland if was great to be able to call / email and pay the bill online. They have been prompt, efficient and their estimates have been spot on. Carolyn has also very kindly given me a reference for an electrician recently which was another great referral. BT Plumbing is definitely my preferred plumber. Jobs were completed in Glen Eden and Glendene and were as follows: Leaking kitchen tap, Leaking shower, new stormwater pipe under house connecting to
existing storm water drainage, repair relief valve. Highly recommended by me. No cowboys in this outfit."

3rd Jun, 2014  •  Rating by: Ingrid  •  Contact: Carolyn or Bruce  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very pleasant young man ( Jordan) who cleaned up after himself too which was much appreciated.
N. Bland"

28th May, 2014  •  Rating by: Noel  •  Contact: Bruce  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Good communication from company, called and kept me updated when Frances was running late. Frances was polite worked non stop and refitted my gas hob. Would happily use BT again."

13th May, 2014  •  Rating by: Jenny  •  Contact: Bruce  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent. Advised time and likely cost for repair of hot water cylinder. Arrived on time. Diagnosed problem and advised how long it would take to get the part. Installed it this morning. Really polite, pleasant and efficient service."

5th May, 2014  •  Rating by: Robby  •  Contact: Ben  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Despite a delayed arrival (due to traffic), Jordan made up for it by working tirelessly for about
6-7hrs. He worked well with the thrusting co. to iron out some challenges to thrust and lay
a new waterpipe. He explained to me the challenges and what he did to fix it.
Found Jordan to be professional, helpful, thorough and hardworking.
Definitely a Keeper!!
Will KIV Jordan for my future plumbing jobs.

Re. Location: No drop down arrow for Sth. Auckland where the job was done."

10th Apr, 2014  •  Rating by: Nancy  •  Contact: Jordan  •  Job date: Apr, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I had Francis to fix a leaky water pipe.He arrived on time ,had all the parts to fix the leak,did a fast thorough job and even recommended how to prevent future problems.A very pleasant tradie to deal with.Highly recommend this company and would certainly use again .Very reasonable prices."

30th Mar, 2014  •  Rating by: Lianne  •  Contact: Bruce  •  Job date: Mar, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Hands down best plumbing company I have dealt with. Friendly and professional from initial phone conversation to plumber arriving and promptly identifying problem and fixing. Jordan was on time, professional, friendly and efficient. Highly recommend. Very happy with service and would not hesitate to use this company again. Thank you!!!"

7th Mar, 2014  •  Rating by: Angela  •  Contact: Bruce  •  Job date: Feb, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent experience with BT Plumbing. Our gas hot water cylinder was leaking and, as it turned out, needed replacement. Francis arrived only a couple of hours after I called, diagnosed the problem, explained the options, and arranged to do the replacement the next morning. As promised Francis and Dylan were there on time next day........job done. No delays, no hassles. Everything was professional and friendly and we are very satisfied customers.

K & S"

2nd Mar, 2014  •  Rating by: Kalvyn  •  Contact: Bruce  •  Job date: Feb, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I could not recommend any other plumbing provider after my experience with BT Plumbing LTD, Caroline and tradesperson Jordan.

The initial contact with Caroline was friendly, understanding and accommodating. The type of person one would want to be greeted by in such situations friendly, efficient and effective.

Additionally, the professionalism displayed by tradesperson Jordan was exemplary, being a son of a former plumber. Punctual, approachable and certainly worked with skill, obvious that he knew the trade well.

I commend Caroline and especially Jordan for their conduct and professionalism, which BT is extremely fortunate to have amongst their ranks. I have no hesitation to recommend to others and will definitely continue to maintain contact with BT Plumbing LTD for further work when required.

Well done guys a very happy consumer.
regards,
Patrick Naera."

14th Feb, 2014  •  Rating by: Patrick  •  Contact: Bruce  •  Job date: Jan, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Our experience with BT Plumbing was excellent. Dylan came to repair the leak in our hot water cylinder and he was very polite and professional. He explained exactly what needed fixing and did the job quickly and efficiently. We will definitely use BT Plumbing again in the future."

4th Feb, 2014  •  Rating by: Edward  •  Contact: Bruce  •  Job date: Jan, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Early morning phone call from my neighbour alerted me to water running down the drive from a mains leak.
I phoned prior to 8 o'clock the after hours operator took my details and passed them through for me.
By 0815 i received a call from the office and was given a time that the plumber would be here.
Right on time Jordan arrived and proceeded to locate and recitify the problem. He kept me informed of all developements, repaired the immediate problem and walked me through what neede to happen from there. A new mains pipe needs to be installed, he confirmed a date and time for this work and i will be more than happy to have him back for this job."

31st Jan, 2014  •  Rating by: Royce  •  Contact: Jordan  •  Job date: Jan, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A great experience with BT Plumbing. We had a catastrophic hot water failure and Bruce was able to come out and see us quickly to provide a competitive quote, good advice on a replacement system, and then able to supply and install the replacement very quickly. Jordan and the team were professional and friendly, even clearing up afterwards. Just brilliant. All around we had great communication from the whole team, and are very pleased with the result. Highly recommended."

22nd Jan, 2014  •  Rating by: Andrew  •  Contact: Bruce  •  Job date: Jan, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Getting a plumber at 3pm on the 31st of December is probably not going to be easy. I called two others who advertised the whole 24/7/365 thing, but they weren't available. (Funny that.) These guys got back to me within 10 minutes, and 'Jordan' was out within an hour, done in another 45. It cost a bit extra for the emergency call-out, because of the time/date, and because I'm in Epsom and they're out west, but they were up front about that on the phone. Have waited five days before posting to ensure the work's solid: no problems since. Would absolutely use again."

6th Jan, 2014  •  Rating by: Charles  •  Contact: Bruce  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben called on the day to advise he would arrive in 10 minutes, which he did and then proceeded to exchange our kitchen sink fixture for a new one. He verified where we would like the water handle placed for our convenience. Ben was very polite and professional with excellent knowledge about the procedure to make it easy and convenient for us - THANKS! We have had several great experiences with Ben and highly recommend him and BT Plumbers Henderson!!"

3rd Jan, 2014  •  Rating by: Peter  •  Contact: Bruce  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"What a pleasure to deal with this efficient, happy, enthusiastic outfit. Right from start with Dylan the help and advice was second to none. The drilling crew were early on site and efficient throughout the process. Quick pleasant to deal with and no hassles. Francis the plumber was excellent and so thorough. Left the job completely tidy and tested. Have no problem recommending this Company and I will certainly retain their contact details for any future work. Well done and avery big thank you to you all for your efficient service. Compliments of the Season."

13th Dec, 2013  •  Rating by: Gordan  •  Contact: Bruce  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic Service, very professional and considerate. I would highly recommend BT Plumbing Ltd"

12th Dec, 2013  •  Rating by: Susan  •  Contact: Bruce  •  Job date: Dec, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Francis was very pleasant to deal with and kept me informed on what needed doing and why and roughly what costings of job. A good job done so happy finally got my gas stove working again"

11th Dec, 2013  •  Rating by: Luna  •  Contact: Francis  •  Job date: Nov, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Ben was polite, very efficient and solved the water leakage problem straight away - you've got a good man there Bruce!"

10th Dec, 2013  •  Rating by: Lenaire  •  Contact: Bruce  •  Job date: Nov, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Really good to deal with, arrived on time, was updated by Ben on how far away he was (my backyard was flooding a little at the time so i was quite concerned!) Job was done quick and the price was very good. You don\'t get many good experiences with tradesmen but this one was top notch :)"

9th Nov, 2011  •  Rating by: Erin  •  Contact: Ben  •  Job date: Nov, 2011

Communication:	0%
Quality:	10%
Reliability:	0%
Value:	0%
Overall:	3%

"So many problems dont know where to start,
first did not turn up to my tennants then tired to tell me was not them I contacted, even though I knew it was them,
then got a ring from comapny that did their invoicing wanting to know why i have not paid, not having received the bill thats why, they had my email and physical address wrong,Once I had it emailed
I contact them immed. as the invoice did not list the work I asked to be done!!! also a call out fee of $75 for a normal business hr. call out when they only 10 minutes from the job. (They told me thats their fee and its normal) I asked to clarification of job done received it
they told me the Tap that I needed replaced did not need replacing,
so I went to house and checked sure enough the tap I had sent to house had been fitted, so they did not even know
what their plumber had done, asked for an invoice to show exactly what was done, they then placed the bill with debt collector.
i have never come across cowboys this bad,
SORRY BUT THEY WERE."

17th Sep, 2011  •  Rating by: Barb  •  Contact: Bruce  •  Job date: Jun, 2011

Communication:	20%
Quality:	10%
Reliability:	20%
Value:	40%
Overall:	23%

"Dean attempted to enlarge the mixer hole in plastic interior of a shower with 8-10mm drill bit. It wasn\'t drilling in, so he leaned onto the drill strongly with his weight and broke the plastic. Very unprofessional mistake, as he then used 2-3mm drill bit without problems. He then tried to blame it on the \"old\" shower to avoid responsibility. I e-mailed Bruce (the owner) and told about the damage, including a photograph, and said that I expect a remedy at their cost. I did not receive a reply.
It was agreed to halt the job due to New Year holidays, but I did not get a call in January and had to follow up twice. Large shower mixer surround was fitted at their cost to conceal the damage. Second part of the job was replacing a plumbing joint, and Dean left a tap unit rotating loosely against the pipe. I had to point it out on two occasions to get a remedy.
Final charge did not include damage remedy, but was on the expensive side in my opinion ($75 callout & $100/hour GST).
Very unpleasant experience. Will not deal with them again."

17th Feb, 2011  •  Rating by: Valera  •  Contact: Dean  •  Job date: Feb, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great contractor - fast, efficient and really personable guy! Cheers"

17th Sep, 2010  •  Rating by: Fraser  •  Contact: Bruce  •  Job date: Sep, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Highly recommended all round. Bruce did a great job and turned up on time. Very friendly too!"

18th Jan, 2010  •  Rating by: Richard  •  Contact: Bruce  •  Job date: Jan, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Top Service. Prompt actions. Good advice. Friendly & Professional Staff."

11th Feb, 2009  •  Rating by: Steve  •  Contact: Francis  •  Job date: Feb, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

""

24th Sep, 2008  •  Rating by: Phil  •  Contact: Bruce  •  Job date: Sep, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"BT Plumbing is our resident plumber for our business Ideal buildings and we have used them for approx. 4 years now and would highly recomend them."

16th Sep, 2008  •  Rating by: Ingrid  •  Contact: Bruce Trenwith  •  Job date: Sep, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We Manage Rental properties and have a lot of Plumbing mantenance work to be done We have the confidence to ring Bruce
discuss the job and forget it, in the knowledge that it will be done as soon as possible, and in a proffessional manner. If there are issues, we are always consulted before the work proceeds. We are answerable to Landlords,so have to have permission to complete work at the most reasonable cost. We nver have to follow Bruce and the team up. The communication is always there up front. If need be Bruce will come into the office and explain finer details of a job, or if necessary justify price and if needed negotiate. We need this reliable relationship so that we may get on to more important things in the day"

16th Sep, 2008  •  Rating by: Lorraine  •  Contact: Bruce Trenwith  •  Job date: Sep, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Hot Water Cylinder was flooding the place on a saturday night and Bruce was there in 1/2 an hour. First class work and service. Definitely recommend this company."

16th Sep, 2008  •  Rating by: John  •  Contact: Bruce Trenwith  •  Job date: Sep, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We use BT Plumbing on a regular basis to carry out our Insurance Reinstatement repairs and always get a professional and quality job completed. GPS highly recommends BT Plumbing for all jobs, small or large."

15th Sep, 2008  •  Rating by: GPS  •  Contact: Bruce Trenwith  •  Job date: Sep, 2008

Unauthenticated ratings (1)

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"Had a blocked wastemaster/kitchen sink and a big mess to clean up late on a Friday night. Called BT at 8:30 am Saturday morning and they were there promptly. The job went without a hitch. Dean did a thorough job of testing the sink once he'd cleared the blockage and cleaned up afterwards.

It being a weekend job there was, understandably, a more expensive call out charge but these guys were still cheaper than the competition."

11th Sep, 2009  •  Rating by: Lisa  •  Contact: Dean  •  Job date: Sep, 2009