Dr Flue Heating Store Ltd
Heating / Heating Repair Services in Henderson

"I will say it only once WEST CITY HEATING SERVICES is the only place you need to look if you are after anything to do with home heating. I have been a trades man all my life and the service, professional and the friendly faces from the boss to the staff was the best. So heating or maintenance go to them you will not be let down. +++ AAA"

18th Jul, 2025  •  Rating by: Richard  •  Contact: Dave  •  Job date: Jul, 2025

"In April 2025, I contacted Solomon from West City Heating to instal rather uncommon in New Zealand a bionic fireplace.
He promptly responded by site visit to assess the job.
The job was scheduled and 2 weeks later the team arrived for the install. During preparation, the installers discovered the flue kit, we were provided by someone else, as part of the fireplace gear , was incorrect for our roof. With no fuss, they went to the shop, got another kit and install on the same day.
They left taking all the rubbish, leaving our leaving room tidy.
I can only say positive things about this business. They are responsive, realisable with customer satisfaction at heart. A true GEM among business we have been dealing with while building our house."

28th May, 2025  •  Rating by: Mon  •  Contact: West City Hearing  •  Job date: May, 2025

"We Used West city heating services for the first time.
Arion was amazingly efficient, good, professional and helpful.
Thank you Arion .
We will use West city heating services definitely in the future."

7th Apr, 2025  •  Rating by: Marina  •  Contact: Arion  •  Job date: Apr, 2025

"Paid in advance..Employee turned up hung over and almost fell off roof. Did not replace flu as agreed. RIP off merchants. Never again."

13th Sep, 2024  •  Rating by: Mel  •  Contact: Solomon  •  Job date: Jul, 2023

"Solomon and his team are great. Highly recommend. Knowledgable, friendly and good value."

7th Sep, 2023  •  Rating by: Tom  •  Contact: Tom Mayson  •  Job date: Sep, 2023

"Needed a replacement fireplace so headed to Dr Flue / West City Heating because that is what they do – fireplaces! We were looking for expertise and that is what we got, receiving excellent and timely service from the moment we walked into the showroom until installation. Solomon’s knowledge and expertise meant we got the best fireplace for our home. The installation crew were timely, professional, and solved a wee problem on the spot. Highly recommend Solomon and his team."

14th Jul, 2023  •  Rating by: Mariska  •  Contact: Solomon Puka  •  Job date: May, 2023

"Highly recommend West City Heating, great to deal with from start to finish. Knowledgeable in what fire system would work best for the surround I had. They turned up when they said they would. Install was seamless and the Metro fire looks great. Thank you Alistair, for your help and organization."

6th May, 2023  •  Rating by: Kay  •  Contact: West City Heating  •  Job date: May, 2023

"A fantastic and reasonably-priced job, rerouting our chimney flue, to make it go outside the house, instead of inside through the second floor. West City Heating is very professional - the job was done promptly, without any hassle, and it looks great. Clearly they have years of experience behind them. The quote they made was half the price of another quote we got."

17th Mar, 2023  •  Rating by: Rosemary  •  Contact: Alastair Gilgen  •  Job date: Mar, 2023

"I had a great experience with this team. Great advice, really helpful and friendly, provided lots of optionality and super professional in both the install and through all communications. I would definitely recommend using them."

30th Jun, 2022  •  Rating by: Brooke  •  Contact: Solomon & Team  •  Job date: Jun, 2022

"The communication with Solomon before the installation, including the pre-installation visit, was pleasant, straightforward and trustworthy. The installation was executed beautifully with Dave's apparent level of expertise. He is a master of his craft with more than twenty years of experience. Austin, his assistant, was excellent too. The fireplace installation was a big-ticket item in my new home, and I'm delighted with the successful and beautiful outcome. Thank you!"

6th Jun, 2022  •  Rating by: Nadav  •  Contact: West City Heating Services Ltd  •  Job date: Jun, 2022

"This is the second installation we done with team Solomon. Obviously they were knowledgeable, price competitive and great to work with!
The job was tricky but they gave options and solutions to make it happen. Nice, tidy and professional! Would not hesitate to use them again!! Thank you team Solomon - very happy with our fireplace! /Frida"

24th May, 2022  •  Rating by: Frida  •  Contact: Solomon Puka  •  Job date: May, 2022

"So very happy with our wood fire, installed in trying conditions would recomme this company 100%. Thankyou for everything."

23rd May, 2022  •  Rating by: Andrew  •  Contact: Phil  •  Job date: May, 2022

"We are so pleased with our new wood burner, supplied and installed by the amazing team at West City Heating. Solomon and his team dealt with revival of our old burner, dealing with council permits (never easy) and the installation of our new Masport wood burner. Installation day weather was not great but the guys hung in there and job done, all credit to them.
Throughout the process the advice on what we should purchase, the level of communication and the final install was amazing Can’t fault the service we have had. Thanks too the team at West City Heating"

22nd May, 2022  •  Rating by: Keith  •  Contact: West city heating  •  Job date: May, 2022

"We used this company when we took out our old woodburner and replaced it.
I cannot speak highly enough of the customer service from first enquiry to job completion.
Communication was excellent.
Solomon even came out and did a site visit to ensure we were getting the right woodburner, check the position etc, he was very knowledgeable about what was on offer.
The guys that turned up to take out the old one were slick, the guy who put the new one in likewise.
Would absolutely recommend this company"

11th May, 2022  •  Rating by: Ruth  •  Contact: Solomon  •  Job date: May, 2022

"These guys were really easy to deal with. They kept working with us over a few months as we changed our mind and tried to figure out what fireplace would fit and that we liked. Solomon was really helpful the whole way through. Installation was done really efficiently and we have an awkward space with the double height room so it was not straightforward but it seemed to be for them. Super happy with the result, it looks fantastic."

13th Dec, 2021  •  Rating by: Emma  •  Contact: Solomon  •  Job date: Nov, 2021

"I like the way Solomon chose a fireplace that would warm my house and be within my budget, as I thought it would cost more than what it did. That is true honesty. The boys installed it on the coldest day! It was very timely. Thank so so much! My new wood burner is awesome!"

3rd Jul, 2021  •  Rating by: Jo  •  Contact: Solomon Puka  •  Job date: Jun, 2021

"Very happy with our new fire. Solomon and his team provided us with great service from start to finish. Really friendly and helpful team would be happy to use them again and recommend them to others."

3rd Jun, 2021  •  Rating by: Emma  •  Contact: Solomon Puka  •  Job date: May, 2021

"Fully recommend this company for all your heating needs. The installation of my new fireplace was very professional and I'm very fussy! Thanks guys."

2nd Jun, 2021  •  Rating by: James  •  Contact: Solomon Puka  •  Job date: May, 2021

"Careful preparation and attention to detail. Clear and prompt communication throughout the process. Excellent work on installation day."

30th May, 2021  •  Rating by: Anne  •  Contact: Dave Grey  •  Job date: May, 2021

"Super stoked with the team. Solomon was helpful and Dave Grey did an awesome job installing my new fireplace.!!"

29th May, 2021  •  Rating by: Mike  •  Contact: Dave Grey  •  Job date: May, 2021

"What a pleasure dealing with these guys. They arrived on time, started immediately and finished in no time. They very super friendly, respectful and reliable.
A sincere thank you to Scotty and Austin. You guys were great. Solomon you are lucky to have them. ????????"

1st May, 2021  •  Rating by: Dee  •  Contact: Scotty and Austin  •  Job date: May, 2021

"Booked for chimney to be swept. Turned up on time and did the job, but took away the door on the fireplace for repairs. Week and a half ago - havent heard anything back and have contacted twice to find out what the situation is, with no response. Definitely won't be using again - and I guess I'm in the market for a replacement Kent wood burner fireplace door! (Also, minor points as the decor is far from luxurious, but the hearth now has a small chip in one of the bricks, and there is soot embedded in the carpet.)"

17th Apr, 2021  •  Rating by: Jan  •  Contact: William  •  Job date: Apr, 2021

"Highly recommend West City Heating. We had a new fireplace installed and the experience with West City Heating was positive. I received friendly and knowledgeable service at the showroom, further communication was clear and prompt. Solomon came to see the site and the original amount quoted was reduced because the job was more straightforward than expected. The day of the install we couldn’t be home so the team let themselves in & locked up when they were done. We came home to a lovely new fireplace, installed perfectly and they’d left the site spotlessly clean."

17th Apr, 2021  •  Rating by: Belinda Hughes  •  Contact: Solomon Puka  •  Job date: Mar, 2021

"We had a wonderful experience with this company West City heating who installed our beautiful Woodsman fireplace. The whole process was so easy Solomon was so helpful and accommodating during the whole process from start to finish. Daz & Uele who came to install are most friendly and smiley guys so efficient nothing was too hard for them. We asked them to come back to install a bird mesh on top of our chimney as we have so many birds around at our property and they happily came two days later and installed it...then we came back from work that day and mesh was on the top of our chimney. So efficient and quick. Highly recommended to anyone who wants a good nice fireplace with a wonderful customer service.
We have tried our fireplace the first night after the installation and had windows a little bit open as paint smelt a little because fire was lit for the first time and house was so quickly warm & beautifully comfortable."

13th Mar, 2021  •  Rating by: Nina & Nen  •  Contact: Solomon  •  Job date: Mar, 2021

"Thank you Solomon and team for your good service from start to finish"

22nd Oct, 2020  •  Rating by: Karen Webb  •  Contact: Solomon Puka  •  Job date: Oct, 2020

"The whole process from start to finish was amazingly easy! Mainly because the organising was done by Solomon - Phil the mason arrived and did a great job removing the existing fireplace; the Council consent was completed for me; the installation team arrived when they said they would. The boys left my place spotless with a beautiful wood burner inside the fireplace. Thinking of installing a wood burner? I would definitely recommend West City Heating. Thank you."

3rd Aug, 2020  •  Rating by: Gillian  •  Contact: Solomon Puka  •  Job date: Aug, 2020

"Great customer service, very knowledgeable. We changed our mind a few times on design and placement and Solomon’s suggestions were spot on. Installation was done a day ahead of schedule and so quick and efficient. Very very pleased with the outcome!"

27th Jul, 2020  •  Rating by: Trish  •  Contact: Solomon Puka  •  Job date: Jul, 2020

"West City Heating did an amazing job. They were helpful, prompt, efficient, good at communicating, and quickly organised and installed the woodburner stove having taken care of everything for us. Looks just wonderful and it was such a simple process with a great outcome. Much easier and quicker than I’d imagined. We have been very impressed."

22nd Jun, 2020  •  Rating by: Sarah  •  Contact: Soloman Puka  •  Job date: Jun, 2020

"Impressive service fresh out of lockdown. Whole fireplace and double story flue replaced in just a few hours. Very professional service and nice pro touches such as deleting out the appearance of flue rivets using spray paint. William was fantastic, courteous and ensured we were all set to go following. Everyone recommends WestCity heating and for good reason. They took care of the whole process for us. Cheers"

22nd Jun, 2020  •  Rating by: Simon  •  Contact: Solomon Puka  •  Job date: Jun, 2020

"I hadn't used this company before however the boys are so lovely and smiley and friendly and make everything seem so easy - after cleaning my chimney it still wasn't working quite right so they came back and fixed it perfectly no dramas.
So thanks West City boys :) you do a fab job
JO"

9th Jun, 2020  •  Rating by: Jo Peterson  •  Contact: solomon puka  •  Job date: Jun, 2020

"Wow terrific business! These guys installed an ETHOS inset log burner into an existing brick chimney. This log burner draws combustion air down the inside of the chimney and then goes back up and out. It is about the same price as other models! There is no draft in the house, the flame burns so bright as if it was a propane flame and is ambient to view. The burner also uses much less wood than a log burner and there is no visible smoke in the combustion chamber nor out the stack to go into the neighbours. I swear this fireplace also puts out 5 times more heating. The team also referred me to a great fireplace masonry worker Phil who crafted the mantle into a master piece.
Get a quote of one of these fireplaces from the crew at doctor flue and ask for a copy of the finished photo from Ryan's fireplace conversion, it is the master piece of the entire $2M restoration at 47 Ngake st. 5 stars"

8th Jun, 2020  •  Rating by: ryan  •  Contact: solomon and the boys  •  Job date: Jun, 2020

"I cannot recommend this business for the following reasons: we had to pay $140 in advance of the work being done. I queried the cost, as it was higher than average, as we have a single storey house. Solomon told me that they charge the higher amount and when the chimney sweep was completed, if it was straightforward, they would credit some of the charge back to us. The chimney sweeper was done in 10 minutes, and when I rang Solomon and asked him about the charge, he denied this. We will not use this business again."

4th Jun, 2020  •  Rating by: Sandy  •  Contact: Solomon Puka  •  Job date: May, 2020

"Fantastic service. Very professional and prompt. Cleaned up after the work was done
Thanks Team
Highly recoomend"

30th Apr, 2020  •  Rating by: Jacquie  •  Contact: Naki  •  Job date: Apr, 2020

"Excellent service with a smile. Highly recommend."

1st Apr, 2020  •  Rating by: Bob  •  Contact: Bob Lee  •  Job date: Apr, 2020

"West City Heating (Solomon Puka) responded to our URGENT request to install a Rinnai Compact 2 gas heater to replace a non compliant 25 year old Kent Log Fire to enable us to close out an issue that could have prevented a planned property sale. Response time was remarkable, quality product, skilled and competent people, and much appreciated outstanding level of service. Job completed to our complete delight and enabled us to satisfy the requirements to progress our sale."

6th Mar, 2020  •  Rating by: Cliff  •  Contact: Solomon Puka  •  Job date: Mar, 2020

"Great experience with Daz servicing my pellet burner and being able to source a part and repair it same day. Good communication, making life easy."

13th Nov, 2018  •  Rating by: Jeremy  •  Contact: Daz  •  Job date: Nov, 2018

"We were super pleased with the work delivered by West City Heating - our replacement fire place was all consented and installed without any dramas, and a fantastic job all round."

18th Jul, 2018  •  Rating by: Jack  •  Contact: De’Ana Pike  •  Job date: Jul, 2018

"Solomon went beyond the call of duty for us and we were very impressed with both service and professionalism under the trying time restraints and winter weather conditions. We wish to thank both him and his company greatly for their service, communication and for looking after us and offering best possible price options throughout a difficult period in our lives, while we sort to renovate our property, hold down jobs and run a house with three young children. We are extremely grateful!"

15th Jun, 2018  •  Rating by: Glen  •  Contact: Solomon  •  Job date: Jun, 2018

"After paying my 80% deposit for a new fireplace installation it then took close to eight weeks before anyone came to instal it. I was however left with the fireplace sitting wrapped up in my lounge for this time. The people were delightful to talk to but did not have a grasp of work ethic, follow through or time management. It was only after I complained that they sent a sub contractor who finished the work."

24th Jun, 2017  •  Rating by: Peter  •  Contact: Soloman Puka  •  Job date: Jun, 2017

"Great service: friendly, helpful and experienced team. Super happy with everything and would highly recommend! Thanks guys :)"

6th Jun, 2017  •  Rating by: Teresa  •  Contact: Solomon Puka  •  Job date: May, 2017

"Very good service and very promptly done. Happy to recommend West City Heating to those in need of a new burner."

30th May, 2017  •  Rating by: Mat  •  Contact: De'Ana  •  Job date: May, 2017

"Solomon and the team at West City Heating Services did a fantastic job of replacing an old fire at our rental property in Auckland. We are based in Wellington so really appreciated that the entire process, including gaining Council consents, was handled so efficiently and coordinated directly with our tenants. Great communication every step of the way and competitively priced. Highly recommend West City Heating Services!"

17th May, 2017  •  Rating by: Felicity  •  Contact: Solomon Puka  •  Job date: Apr, 2017

"Excellent service. Greg was prompt, professional, tidy, friendly and answer all of our questions about our fireplace. Thank you very much!"

25th Nov, 2016  •  Rating by: Sarina  •  Contact: Greg  •  Job date: Nov, 2016

"Excellent service! We really appreciated the personalised advice given by Solomon who came around to our house to inspect the proposed location for our wood burner. Scott and the boys did a great installation job, including bringing in extra parts to ensure the job was done right. Now our house is much cosier and warm. Friendly and knowledgeable, the guys at West City Heating really know their stuff. We would highly recommend them to anyone considering having a new fire installed."

5th Aug, 2016  •  Rating by: Brian  •  Contact: Solomon Puka  •  Job date: Jul, 2016

"I am so overly impressed with the workmanship and professionalism of the gentleman at West City Heating. The service they offered was awesome, very knowledgeable in their field. Recommended, quoted, filed and gained compliance and installed our brand new fireplace with skill and pride. They were very respectful while in my home and prompt with communication and turned up on time come installation day. I am very impressed with their work. I would recommend them to family and friends. They left my house so tidy and are very nice guys. Thanks a lot to the entire team."

30th Jul, 2016  •  Rating by: Mallory  •  Contact: Solomona, Scotty and Cherish  •  Job date: Jul, 2016

"Excellent service - chimney swept and inspected and a minor issue fixed with no additional charge. Responded immediately to request for quote, then request for booking and showed up on time. Operator very professional and obviously very experienced."

3rd Jun, 2016  •  Rating by: Jan  •  Contact: Greg Plowright  •  Job date: Jun, 2016