Hibiscus Heatpumps & Airconditioning Ltd
Heat Pump in Orewa

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Just need to thank Daniel for his services today. He came to fix our air conditioning unit. He was friendly but professional with a fantastic sense of humor. He went above and beyond and we are very grateful. Thanks again"

19th Feb, 2025  •  Rating by: Haylee  •  Contact: Daniel Blackburn-Huettner  •  Job date: Feb, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We moved into a new second hand property in July and decided we wanted ducted air con retro fitted (never an easy ask). I went to three local companies for a quote.

Of the three companies that visited Hibiscus Heatpumps was the most knowledgeable, professional and really thought through how the job could be completed with minimum fuss while also coming in extremely cost effective for such a large job (2 story house).
I cannot recommend Daniel and his team highly enough, they are professional, polite and courteous the entire time they are in your home."

4th Dec, 2024  •  Rating by: Craig  •  Contact: Daniel Blackburn-Huettner  •  Job date: Dec, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great communication, with questions answered promptly. Toshiba heat pump installed on time, and work areas left clean and tidy. Very happy with the whole process and would not hesitate to use this company again."

28th Feb, 2024  •  Rating by: Angela  •  Contact: Daniel  •  Job date: Jan, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We are delighted and totally satisfied with the professional and efficient job of providing and installing a Mitsubishi heat pump Hibiscus Heatpumps and Air-conditioning have recently completed for us.

I had two other heat pump 'specialists' quote before I contacted Daniel. Of the three he was the only potential supplier who listened to what we were trying to achieve and worked with us to develop a solution ... it wasn't a straightforward job.

The other two companies made similar and significantly more expensive proposals that would've been easier for them to install but would not have worked as well. On reflection it's apparent their priority was to maximise income, not provide an effective outcome for the customer.

Karl and Adam performed the majority of the work installing the heatpump. They were quiet, pleasant, courteous, kept me informed of progress and did excellent work. They cleaned up after they'd finished and took away the rubbish.

The system looks great and is working well.

I have absolutely no hesitation in highly recommending Hibiscus Heatpumps and Air Conditioning."

16th Feb, 2024  •  Rating by: Ross  •  Contact: Daniel, Karl, Adam  •  Job date: Feb, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Top job done by by pros. The job went very smoothly, and left me and my family well satisfied. Highly reccomend."

14th Dec, 2023  •  Rating by: Lisette  •  Contact: Carl and Adam  •  Job date: Jul, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I thought I had finished with writing reviews however the professional approach and technical knowledge shown by Daniel has encouraged me to write another.

Our Toshiba heat pump failed and I called “Hibiscus heat pumps and airconditioning”. When Daniel came around he picked on the fault very quickly which was a faulty circuit board in the outside unit. Within a few days he came back with a new board and the unit was working again in an hour or so.

Daniel has a friendly personality and a dedication to customer service and I have no hesitation in recommending him to others."

10th Feb, 2023  •  Rating by: John  •  Contact: Daniel  •  Job date: Feb, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Have completed 3 installations in the last 2 months with Daniel and his team. The inspection for quoting was informative and discussed the various options available and pros / cons of each which helped greatly with decision making. Quotes were competitive and requests for pricing of alternate models was quickly actioned.

Installation went ahead very smoothly as scheduled with tidy workmanship.

Have already started recommending to them to others."

7th Mar, 2022  •  Rating by: Joel  •  Contact: Daniel  •  Job date: Mar, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Just had a heatpump installed, very high quality work. Very friendly, polite team and extremely costumer orientated. I would definitely use these guys again."

29th Sep, 2021  •  Rating by: Lucas  •  Contact: Lucas Adams  •  Job date: Aug, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thank again Daniel for the amazing work you have done at our place. We’re very appreciate your work and the time + flexibility."

3rd Nov, 2020  •  Rating by: Lena  •  Contact: Daniel Blackburn-huettner  •  Job date: Oct, 2020

Communication:	90%
Quality:	100%
Reliability:	90%
Value:	80%
Overall:	90%

"Daniel, popped around and recommended a no obligation free quote and offered a reliable heat pump for the size of our room. After shopping around a bit found Hibiscus Heatpumps were price competitive and decided to go ahead. Installation was done well and workmanship was great only negative was the language of the workers and muddy mess left all over the deck which I had to clean up."

17th Oct, 2019  •  Rating by: Dave  •  Contact: Daniel  •  Job date: Sep, 2019

Daniel responded:

"Hi Dave, we love receiving feedback, thank you, I have had a lengthy discussion with my staff re their personal conduct on site to make this does not happen on any of our jobs in future. Thanks again for taking the time to review us Regards Daniel"

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"HBC Heatpumps installed a new (replacement) heat pump system in our house. Daniel and his men did a wonderful job. They were professional, communicated well and we knew exactly what they were going to do at all times. They used carpet protection where necessary, removed the old plant and disposed of it. The company quoted the cost and that was the final cost charged, I could not recommend the company more strongly."

22nd Jul, 2019  •  Rating by: Peter  •  Contact: Daniel Blackburn-Huettner  •  Job date: Jul, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Hi, I used hibiscus Heatpumps for a job at my home.
The team were very punctual and professional.
I highly recommend them and I am very pleased
Thanks."

10th Jul, 2019  •  Rating by: Adam  •  Contact: Daniel  •  Job date: Jul, 2019

Communication:	0%
Quality:	0%
Reliability:	0%
Value:	0%
Overall:	0%

"This guy is a sweet talking lazy rip off merchant. Got him to diagnose my Air con as was not working. Came here and spent 1 hour total at the most. Charged $90/hr plus a service charge ? of $40 - so thats $130+gst to say that he didn't really know what the problem was. I took it into my own hands and got a new PC board sent to me as that was one possible problem. Contacted him to come put it in, and his response - get someone else to do it, I'm too busy. Be warned - he IS a cowboy."

5th Jul, 2019  •  Rating by: Paul  •  Contact: Daniel  •  Job date: Jul, 2019

Daniel responded:

"Hi Paul, Customer service and satisfaction are of the utmost importance to us and we value our customers leaving constructive feedback, good or bad, so long as it is factual, valid and honest. We did offer you a date to replace the parts which you declined, and I left a message for you to return my call, I haven't heard back. I would like to add that you may not be aware of I had several conversations with the manufacturer of your heat pump after I left your place, regarding the very unusual symptoms you were experiencing and they had never heard of such a fault occurring before with their systems. I then inquired about parts, they advised they had no parts available to provide to repair your system. We offered them an old unit in our workshop which we could remove the parts from as a last resort option. However they did manage to source a new part for you in the end which is a good result. Our rates are extremely competitive considering myself and my team are fully qualified and experienced technicians. However I am sorry you have had a poor experience with us and we will ensure this confusion does not happen again. Regards, Daniel"

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Job well done, the Hibiscus Heat pumps team did a great job, very happy with the result, 100% recommended.
Cheers Anika"

4th Jul, 2019  •  Rating by: Anika  •  Contact: Daniel  •  Job date: Jun, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had our heat pump installed 5 years ago and have been very pleased with it. Unluckily for us however we did strike a problem when the unit malfunctioned recently and as a result had to call Hibiscus Heatpumps and ask them to honor the 6 year warranty on the product.
They did just that. Daniel came round in a timely manner and spent 2 and a half hours working thoroughly to find the fault. He eventually did and it turned out to be the relay board in the unit.
Again in a timely fashion this part was ordered and replaced at no cost. Daniel followed up a week later to check everything was again working okay which it was and has been.
We often criticize poor business performance but rarely take the time to highlight good service.
This was outstanding backup service from a very professional and high performing business and I would like to acknowledge this in this forum. Well done and we constantly recommend Hibiscus Heatpumps to those wanting to install units. However, they are so good at what they do I understand they are booked up, as they should be.
Thanking you,

Dave Grace"

25th Mar, 2018  •  Rating by: Dave  •  Contact: Daniel  •  Job date: Mar, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very good, polite, fast and professional ! Highly recommended !"

31st Jan, 2018  •  Rating by: CHRIS  •  Contact: ?  •  Job date: Dec, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I chose HHPAA because of their previous customers comments & Daniels presentation. The team were knowledgeable & professional in their approach to the job. arrived & finished on time. Thanks Guys"

12th Dec, 2017  •  Rating by: Graham  •  Contact: Daniel  •  Job date: Nov, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Awesome company to deal with - Daniel and Co were extremely professional, prompt, courteous, and wonderful to deal with. Would thoroughly recommend this company to anyone looking at getting a heatpump installed at a very reasonable price. Thank you very much - my elderly mother is thrilled with the outcome."

24th Aug, 2017  •  Rating by: Lusia  •  Contact: Daniel Blackburn-Huettner  •  Job date: Aug, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Just writing this about the service we received last year when Daniel installed a heat pump for us, and we are calling him back now about installing a second one downstairs. That's a good recommendation in itself. Daniel was helpful in a slightly difficult ceiling situation we have. I felt we got great service at a very competitive price."

20th Apr, 2017  •  Rating by: Kate  •  Contact: Daniel Blackburn-Huettner  •  Job date: Apr, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We used Daniel and the team on our place with a tricky install. Not only was job specified correctly the job was done on time at a reasonable price these guys great will get them to do next one !"

27th Jul, 2016  •  Rating by: Andre  •  Contact: Daniel  •  Job date: Jul, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was very impressed by this company who came promptly, worked in the rain and supplied the gas needed for my Heat pump. First he thoroughly checked the indoor and outdoor units to find reason for the gas level being so low. He obviously knew his job ( refrigeration engineer IQP Certified) and even fixed up a electric al cover which was found to be missing on the inside unit . He was able to discover one of the valves in the outside unit was not tightened correctly allowing the leak
. I contacted him after using Air Force One who had come and cleaned my unit but couldn't supply the " "non usual"gas to fill it for 2 weeks and warned me not to use the unit in the meantime (See my comments and rating on this company - real cowboys! and costing $150 for a poor job!)
Daniel was cheerful and efficient but stated I was only one of many he had had to sort out after using the Force One company for servicing their units . The gas I had been told was not readily available, was bought by Daniel " off the shelf" and was one of the more common ones needed by heat pumps
I would highly recommend Hibiscus Heat pumps for great service on the Hibiscus coast and will know where I can safely go when the unit needs it's annual check."

9th Jul, 2014  •  Rating by: Wendy  •  Contact: Daniel Blackburn - Huettner  •  Job date: Jul, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Many thanks Daniel for your very prompt response to my call. I was very impressed with your knowledge of all things heat pumps and for all your excellent advice. I am delighted with my new air conditioning and find it very effective in ensuring a nice warm home. I thought you and Karl did a great job installing it and were very thorough in answering my ( many! ) questions on how to use it. I would certainly recommend you to others, not only because of the most reasonable price, but for the very professional work you undertook for me and your exceptional after sales service! Well done.
Shirley Arnott."

14th Jun, 2014  •  Rating by: Shirley  •  Contact: Daniel Blackburn- Huettner  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"All good. Daniel came to quote for the job at a time that suited me (outside of of "normal" business hours). He knows what he's talking about and did a proper / accurate job of assesing the size of heatpump we required, his recomendations took into account his own product knowledge, my preferences and personal wants as well as what is nessaseary to get the job done. I had quick and polite replies to all my emails and "heatpumps for dummies" questions. The instalation was exactly when we agreed, painless and professional, to my eyes it certianly apears as though no shortcuts have been taken. Something must be seriously wrong if you don't get a good job from start to finish out of these guys."

14th May, 2014  •  Rating by: Rhys  •  Contact: Daniel  •  Job date: May, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This company is top class in all aspects. Highly recommended"

10th Apr, 2014  •  Rating by: bruce  •  Contact: daniel  •  Job date: Apr, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Daniel provided an excellent Service, both with customer relations and installation. Would strongly recommend him."

24th Sep, 2012  •  Rating by: Joe  •  Contact: Heatpump  •  Job date: Jul, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Daniel installed a heatpump in our lounge. Before calling Daniel I rang couple of other companies for the quote but both of them never bothered to show up. Daniel visited our property and gave the quote a day after I called him. He explained to us clearly about various heat pumps and how warranty works. Overall, he is extremely professional and I\'m very happy with his work."

25th May, 2012  •  Rating by: Srini  •  Contact: Daniel  •  Job date: May, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have had a system installed for a commercial premises and have ongoing support from Hibiscus Heatpumps. We have found them to be very professional and reliable. Initially we thought they were a little expensive, but the service provided more than makes up for this extra cost as it saves money in the long run. They were particularly helpful in regard to making sure the systems and fresh air were to standard and properly installed. They helped us save money by utilising an existing air con unit and adding to it. As a Beauty Spa and Health Clinic the temperature and ambience of our premises is very important and they have been very helpful in assisting us with this aspect of our business. Their after sales care is very good."

24th May, 2012  •  Rating by: Catherine  •  Contact: Daniel  •  Job date: Mar, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	70%
Overall:	93%

"We we recently had Daniel install a floor heat pump unit upon his recommendation. He kindly provided an ideal quote and a cheaper alternative should the ideal not fit our budget.
The work was done on time and very professionally. Our house was left tidy and as found. Hibiscus Heatpumps & Airconditioning Ltd come highly recommended."

24th May, 2012  •  Rating by: Marc  •  Contact: Daniel  •  Job date: May, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Daniel came to give us a quote for a new heat pump - on time, friendly and knowledgeable.

So we got it installed, again on time, kept in the loop with what was going on, and our new heat pump was installed without fuss or drama. Priced as quoted and our living room left tidy.

Highly recommend Daniel as an installer, very easy to deal with and knows his stuff."

24th Mar, 2012  •  Rating by: Lena  •  Contact: Daniel  •  Job date: Mar, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"We like to thank Daniel for his professionalism in all aspects from the first phone call to completion of the job.
He helped solve some existing problems without hesitation and not only are we satisfied with the new installation but we have all the confidence that the after sales service will be delt with in the same profressional manner.
Thanks Daniel and also like to mention his assistant whom was well mannered and curtious , something we do value."

24th Dec, 2010  •  Rating by: Harry And Fia  •  Contact: Daniel  •  Job date: Dec, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Daniel was very polite, professional, knowledgeable and obliging. He was the only person to follow up his quote with a phone call.
He happily answered our questions and adjusted his original quote to better suit our needs. No payment was required until the work was completed.. We are very happy with the complete job and thoroughly recommend Daniel Thanks"

2nd Oct, 2010  •  Rating by: Julia And Ross  •  Contact: Daniel  •  Job date: Sep, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We were recommended Hibiscus Heatpumps to be fantatic so gave Daniel a call. Found the communication and service to be great. No fuss, no bother and the instilation of our heat pump was a really tidy job. We are so pleased we are getting another quote for another room. Would recommend Daniel at Hibiscus Heatpumps any time."

22nd Sep, 2010  •  Rating by: Sue  •  Contact: Daniel  •  Job date: May, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We found Daniel to be very courteous and helpful. The company was very professional in all its dealings from first discussions thru a very good comprehensive written quote, proper formal acceptance/acknowledgement and installation on the agreed upon day. There were no delays and the work was carried out efficiently and cleanly. We would have no hesitation in recommending Daniel for his honesty and sincerity and the obvious ability to complete the job as required and on time."

24th Jun, 2010  •  Rating by: Malcolm & Diana  •  Contact: Daniel Blackburn-Huettner  •  Job date: May, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Daniel is very professional and courteous and we were very impressed with his workmanship. The heatpumps were neatly installed and after the job was finished there was no mess left behind. We are very happy with the results. I highly recommend
Hibiscus Heatpumps and Airconditioning Ltd."

14th Oct, 2009  •  Rating by: Julius  •  Contact: Daniel  •  Job date: Oct, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very professional and I would have no hesitation in recommending Hibiscus Heatpumps & Airconditioning Ltd for your heatpump installations. Thanks Daniel."

26th Jul, 2009  •  Rating by: Phil  •  Contact: Daniel  •  Job date: Jul, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Dan advised us of the correct rating we required for our home, and the price was less than another company that tried to sell us an undersized unit. He installed the unit neatly and efficiently within the time he estimated. His customer service was brilliant. We would have no hesitation in recommending Dan to others and are very happy with the Fujitsu unit, which is quiet and nice looking. Dan is the Man!"

13th Mar, 2009  •  Rating by: Colin  •  Contact: Dan The Man  •  Job date: Jul, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A real tidy job completed in difficult conditions."

28th Aug, 2008  •  Rating by: Thomas  •  Contact: Dan  •  Job date: Aug, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had 2 heatpumps installed. Daniel not only provided the best quote but he was honest from the start, he gave us plenty of options, was very professional, timely and we love our heatpumps."

8th May, 2008  •  Rating by: Barry  •  Contact: Daniel Blackburn-Huettner  •  Job date: May, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We are more than happy with our new heatpump. With Daniel's friendly and knowledgeable advice we were able to select the perfect heating solution for our home. Our heatpump was quickly and professionally installed at a very good price and the selected unit is virtually silent. We already recommend Hibiscus Heatpumps to our friends and neighbours and to you too!"

14th Oct, 2006  •  Rating by: Andrea  •  Contact: Daniel  •  Job date: Jul, 2006

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent knowledge and advice on products applicable to our situation. Only deals with high-quality units, and installs at a very good price. Very pleased with the result of what was a difficult installation. Daniel is a very reliable and competant tradesman and we would (and have) recommend him to anyone."

4th Oct, 2006  •  Rating by: Quintin  •  Contact: Daniel  •  Job date: Oct, 2005

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"An excellent job! Great information and after sales service. Have already recommended Dan to others."

25th Aug, 2006  •  Rating by: Debbie  •  Contact: Daniel  •  Job date: Jun, 2006

Unauthenticated ratings (1)

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"Very pleased with the job"

22nd Mar, 2009  •  Rating by: John  •  Contact: Daniel Blackburn-Huettner  •  Job date: Feb, 2009