JD's Plumbing Limited / Plumbers / Plumbing Contractors in Swanson

The level of customer service, attention to… detail, quality of workmanship, effective communication, and overall pricing and experience was the best we have ever received yet! Well done JD’s plumbing, you will definitely be our recommend plumbers to all."

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Then I was introduced to JD's Plumbing. Their team came in and did not leave until the issue was resolved. It was hard work, in likely the very worst location it could have been, but they put everything aside and got it done - all during December in one of the busiest periods just before… Christmas.

Really cannot express my gratitude more and know I will be passing on their details to anyone who needs the best."

so he told me I will tell the boys to make sure they have some in the van

2 guys arrived on 13/9/22 and was discussed what needed to be done , and I advised to cut both downpipe and… backflush it from the tank , so they did one , and then the guy said we need to go down the road to get some joiners , I said jared said you would have them in the van ( all plumbers carry them in their van ) so 45 min later he comes back and puts joiner in downpipe and says all done and I said you haven't cut the other one , so he then cut the other downpipe and it was blocked , so they cleared it and put joiner on .

a month later we get a bill and we were charged 3.5 hours for the plumber and 3.5 hours for apprentice 7 hours …. noooo - we didn't ask for an apprentice , he was standing looking we should have been told is it ok to bring an apprentice

so we looked at our camera sytem to find out the their ute arrived at 12.15 and left the job at 2.10 ( this is the entire job time including when they drove down road for 45 min ) so the job really took a little over an hour

so we emailed and said you have got it wrong you were only at our property for 2 hours , here is the camera footage to verify it

he emailed back to say it could be a mistake from the office lady ( that's his wife Kelly ) how could she get t hat wrong when the husband instructs how many hours to the wife ????

then we get another bill one month later 15/11 /22 to say 3 hours labour , we said you were here for 2 hours and that's what we are paying for

1st December then we get a bill for 4 hours labour …

so we have paid for 2 hours labour , and then we get a threatening email to say pay the balance or we will take you to court ????

really so your quite happy to overcharge for 7 hours for a 2 hour job

then you still try and over charge us for 4 hours when it is a 2 hour job

Do Not use this company they have proved they are happy to overcharge customers what ever they feel , forget about the real time , its what ever they feel like , so they still try to overcharge me ...

i feel ripped off

thank goodness for home camera system !!!"

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