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Norwest Appliance Services
Appliance Repair Services in Henderson

Appliance Repair Services in Henderson

 
 
 
 
 
 
 
 

Primary contact
Michael McKenna

Phone number
0274865107

Website
norwestas.co.nz

    Availability
    This week/ASAP

    Physical address
    5c Mihini road,
    Henderson,
    0612

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    About us
    Norwest Appliance Services is Auckland #1 google ranked kitchen and laundry appliance repair team. We have 3 locations across Auckland with 8 highly skilled techs on the road.
    We have been in business for over 30 years keeping Auckland customers functioning.
    We are also service agents directly for over 20 major brands.

    What we do
    Washing machines, dryers, dishwashers, ovens, fridge freezers, cooktops, induction. Cooktops, freestanding stoves, rangehoods, gas ovens and stoves (licensed gas fitters), aircon and refrigeration, Tvs and more.

    Brands we service.
    Fisher and paykel, LG, Westinghouse, Electrolux, Samsung, Aeg, Bosch, Simpson, omega, robinhood, midea, belling, technika, euromaid, hisense, parmco, everdure and many more.
    You should use us because retail stores like Harvey norman and Noel leemings trust us for most of there repairs.
    We also work directly for major brands who also trust us.

    Categories we service

    Washing Machine Repair, Heat Pump, Appliance Repair Services, Air Conditioning & Refrigeration

    Areas we service

    Waitakere City and Suburbs, Takanini, St Lukes, Rodney Area, Remuera, Papakura Area, Panmure, North Shore City and Suburbs, New Lynn, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Manukau City and Suburbs, Mangere, Howick, Henderson, East Tamaki, Browns Bay, Botany Downs, Avondale (Auckland), Auckland City and Suburbs, Auckland Central, Albany

    Location

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      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Ahuge thank you toMike and T for supplying and installing a new stove for us. great xommunication . no mess installation done to high proffesional standard . recommend to all ."

      5 days, 12 hours and 15 minutes ago  •  Rating by: Chris  •  Contact: T  •  Job date: May, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Recieved a call today from Mike the owner.
      Asking me to explain what actually happend with the job that was carried out by one of he's techinicians.
      I explained everyhing to him,as to why i was so disappointed.
      Mike took the time to listen and also asked me questions. For that i am VERY HUMBLED !
      Not every bussiness owner can do that,so THANK YOU MIKE!
      He not only listened to me he also REFUNDED me back EVERYTHING! & Also Offered to do a FOC JOB in the future if need be which he will be doing it himself!
      WOW💯🙌
      EXCELLENT SERVICE!!"

      6 days, 14 hours and 32 minutes ago  •  Rating by: Emele  •  Contact: Mike  •  Job date: May, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Mike came over within hours of us reaching out and fixed our Samsung washer/dryer after we had a few look at it and not figure it out

      affordable, diligent and knows their stuff... highly recommended!"

      6 days, 23 hours and 53 minutes ago  •  Rating by: Salam  •  Contact: Mike  •  Job date: May, 2024

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "The Norwest team are great. Browns Bay base, Damo gives you straight up advice and guidance in you best options. if they can fix your appliance, they get on with the job. Definitely recommend them for major home appliances"

      24th Apr  •  Rating by: Howard  •  Contact: DAMO  •  Job date: Apr, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "wolf came in a got my washing machine going in no time at all
      bloody good service would recommend these guys. 100 percent"

      22nd Apr  •  Rating by: Benny  •  Contact: Wolf  •  Job date: Apr, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "The team at North West Appliances did a great job fixing our stove and oven. Very fast and professional service. Definately recommended!"

      22nd Apr  •  Rating by: Anthony Bitossi  •  Contact: Mik Mckenna  •  Job date: Apr, 2025

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "job done well and swiftly. thanks very much."

      21st Apr  •  Rating by: Luke  •  Contact: Mike  •  Job date: Apr, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Mike really knows his stuff when it comes to appliances. He has clearly dealt with many different scenarios and is quick to attend to an issue and follow up with written communication. He has helped me with my faulty dishwashers, fridge and dryer and usually does his best to avoid unnecessary costs. Highly recommended!"

      21st Apr  •  Rating by: Vicki  •  Contact: Mike  •  Job date: Mar, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "what a great company, quick to repsond professional service and fair price!"

      21st Apr  •  Rating by: Claire  •  Contact: Damon  •  Job date: Apr, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "we had managed to break our dishwasher, after a quick call to Norwest Appliances a technician was sent out within a couple of days and had the dishwasher working perfectly. They were prmpt snd very professional and i have no hesitation in recommending Norwest Appliance Services"

      21st Apr  •  Rating by: Alison  •  Contact: Wolf  •  Job date: Mar, 2026

      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "fantastic service, easy and fast to book in, the tech knew all the tips and tricks and repaired my appliance on the spot, cant thank them enough."

      21st Apr  •  Rating by: Damon  •  Contact: Mike  •  Job date: Apr, 2026

      Michael McKenna responded:
      "Thanks Damon Wolf smashed another one out the park. glad we got you up and running."
      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Mike, Claire, and the team at Norwest Appliances are very responsive in their service and also very competitive with their pricing. As a property professional, I've used Norwest Appliances on a number of occasions and they’ve always been a real pleasure to work with."

      21st Apr  •  Rating by: Philip  •  Contact: Mike  •  Job date: Apr, 2026

      Michael McKenna responded:
      "Cheers Phill i really appreciate the feedback."
      Communication:100%
      Quality:100%
      Reliability:100%
      Value:100%
      Overall:100%

      "Great service and very knowlegable"

      21st Apr  •  Rating by: John  •  Contact: Mike  •  Job date: Apr, 2026

      Michael McKenna responded:
      "Hi John always a pleasure, glad the boys got going again. "
      Communication:90%
      Quality:90%
      Reliability:90%
      Value:90%
      Overall:90%

      "Prompt response, great communication, knowledge technician, very fair pricing, couldn't have asked for more. Thanks team"

      19th Apr  •  Rating by: Andy  •  Contact: Northwest Appliances  •  Job date: Apr, 2026

      Michael McKenna responded:
      "Thanks Andy appreciate the feedback"
    Norwest Appliance Services
    ★★★★★ 4.9 (836 reviews)
    • Kel Mills
      Kel Mills 4 months ago
      ★★★★★
      Totally recommend this company for appliance repair - Wolf and his helper came and they found the problem to my washing machine which has caused major flooding issues pending an insurance claim for house repairs. It has been a huge nightmare. I appreciate them so much. They were easy to talk to, understanding and I also loved that I could pay the bill right there and then. Thank you once again for helping.
    • Ben Gladwell
      Ben Gladwell 2 months ago
      ★★★★★
      Mike and the team are phenomenal to work with. Communication is great and they make everything super simple. They are our go-to for looking after our appliances. 100% recommend.
    • phil scott
      phil scott 6 months ago
      ★★★★★
      Awesome Service!! No wonder Norwest have a 4.9 rating, they certainly deserve it. Booked with the friendly and efficient Rebecca, Wolf and Tee turned up on time to fix our oven, used cloths to protect our floor and sorted the replacement element. Half an hour it was all done. Wolf explained the breakdown on costs and payment by mobile was seamless and fast. Email receipt arrived instantly. I would give them 6 stars if it was possible. Well done the Norwest team. Very impressed Phil
    • Donna France
      Donna France 7 months ago
      ★★★★★
      Rebecca was so helpful and knowledgeable with an issue with my washing machine She came up with an inexpensive simple solution The customer service team for the machine and the appliance store didn't have a clue All they came up with was a service visit!!!! Obviously they had not used a washing machine in their lives!! I am so grateful to find Rebecca She truly is a gem I will reccomend her and your firm to all my friends. Rebecca must be very reliable as the boss leaves her in charge in his absence!!
      Many thanks Rebecca from Donna
    • Sales | techmoto
      Sales | techmoto 6 months ago
      ★★★★★
      Once again faultless service from Norwest Appliance Repairs! Matt turned up exactly on time, sorted our oven issue in 12 minutes, used his mobile eftpos to take payment and we were all sorted. Friendly manner, never made a mess and took the worn out part away. 2nd time we have used Norwest and wouldn't dream of going elsewhere. Well done Matt and the Norwest team. Phil
    View all 836 reviews