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Thanks Kane
"Recently, Nathan and Peter came over to do a full re-pipe, and they worked out that new routes would be better than trying to follow the old pipe routes. There was a lot of good problem-solving going on and, amongst other benefits, this resulted in less damage/opening up of walls and ceilings than I had feared. They were also onsite… for a slightly shorter period than anticipated. It wasn't cheap, but it was a great job and we are very pleased with it.
"Very friendly and knowledgeable, and I wouldn't hesitate to call or recommend Plumbquick in the future. A great service with reasonable pricing.
"I phone Plumbquick and spoke to the call centre person who said that the plumber would be at my place before 12.00 midday.
Ronal and… another plumber turned up around 11.30 am and replaced both valves. I was so relieved and grateful that they arrived that day. Ronal replaced both valves, and I decided that since my cylinder was 25 years old with a lot of rusty sediment in it that it would be best to replace the HWC. Ronal gave me a quote which I accepted. I
I received a txt from Ronal on Tuesday 4/10 to say the new HWC was on its way, and he could install on Thursday 8.30 ish.
The new HWC was installed this morning 6/10 !!!!
Fantastic service, and communication - really appreciate what Ronal did.
My first encounter with Ronal was unreal. (One day there was cold water, running, in our kitchen and bar, the following days NOTHING. Our Chairman suggested to check the tap outside, but I honestly forgot to. Ronal checked up in the ceilings, pipes, d/stairs cellar area, EVERYWHERE. 20mins later, he giggled, "YESSSSS.....", then told me,… "someone is playing with taps outside"...yup, where our Chairman said....So I didn't look like the incompetent fool, Ronal wrote a $5 tool was needed to fix the problem...YAYYYYYY.
I/we needed "help" again, because the pipe where the water was being turned off was leaking AND our Mobility toilet was blocked. BOOOOOMMMM, done in Ronal SUPERQUICKPLUMBING style.
I now have his card AND will always 100% be calling Ronal, if we need a PLUMBER. Don't let this guy go, he must definitely be an ASSET to your company.
Will be recommending him to friends and whanau.
THANX HEAPS FOR ASSIGNING RONAL TO OUR JOBS @
BAY ROSKILL SPORTS CLUB
231 Whitney St, Blockhouse Bay
Overall I would highly recommend him to anyone I know, and will definitely be using him again.
"However I did have to ring your office to find out how to give you feedback. Surely there should be a button labelled 'post feedback'.???
"This was the second time Ronald has helped us so we can highly recommend him.
"I cannot speak highly enough of his pleasant and professional attitude. Nothing was too much trouble. I would gladly recommend him to anyone requiring plumbing work. He is definitely one out of the bag!
"I have a very friendly but excitable large barky dog and Kane didnt miss a beat and had no issues with her - it made it much easier for me to have a dog friendly visitor in the house.
Kane was friendly and nicely chatty but very… respectful and not intrusive in the home I highly recommend the service of PlumbQuick and Kane in particular.
"My wife and I are satisfied with the work done. Thank you.
"Clear communication about the timing of the visit and Kane called ahead to make sure we would be home.
Efficient fault identification to the Incinkerator and not the dishwasher as I had thought :o) Clear about timing and pricing for a replacement unit and didn't even hesitate to also fix the leaking tap.
Overall a very good experience
"I contacted them first thing and they advised that they could send out a serviceman either mid morning or early afternoon. Chris turned up before lunch and checked out the problem. The leak was not in a very good place, as he had to climb under the house, and there is not much room.
The repair was done with little… disruption to the house hold and very quickly and efficiently.
I certainly will be using them again.
Rang PlumbQuick this 7.40ish morning - Ronal was here sorting my job by 11.20am!
Would definitely recommend :)
"What I was told when I booked the job for 8am.
... can go to your job on Thursday morning if this would suit?
When I rang to see why he hadn't arrived.
The job is booked for the afternoon - we can't give… you an exact time.
I booked the job for the morning, so I could arrange to be home from work. I ended I had to stay home for the full day. I have marked the value for money rating down for this reason - sometimes the cost is more than just $$$$ paid for the service,
In respect of the quality and friendliness of the plumbing service - spot on.
My only comments is when I rang plumbquick to book the job the phone was answered with Hello. I had to ask if I had the plumbquick number. I would have expected as a business the person answering the phone have answered good morning/afternoon Plumbquick you are speaking with ??? (best business practice).… Also my street number was supplied incorrectly to the technician who had to ring and locate my address. Also it was not explained to me that I was required to pay on completion of the job. This was ok but what if I hadn't been able to pay on the day??
"Very prompt service with a smile,cheerful demeanour and good explanations on what needed doing and the costs involved
Thanks again Peter
"Would definately recommend.
"Nathan was what one would expect from an experienced professional, quick clear and onto the job without hesitation. Excellent outcome and he left the place as he found it. Pleasant personality and very much customer focused; ask for him if you want a job done well :-)
"He called me prior to the agreed time slot to confirm arrival and was very prompt turning up soon after.
He was very knowledgeable, friendly and got the job done efficiently and to a high standard.
Peter arrived the next day and sorted the 2nd stage of our leak without issue, again a friendly and super great service.
This Company delivers what they promise, are fast, reliable, friendly… and reasonably priced. Had 2 visits in 2 days but only charged for one call out fee, nice one!
"Thanks a lot for being so quick and easy.
"I would certainly recommend their work, and will most certainly use them again if required.
"He was pleasant and personable to have in my home and most important of all, I trusted him to do a good job and as a female I felt safe to have him… around.
Nathan tidied up fully after he completed the job and when I asked for some additional work at a later date - it was no trouble to re-book him again.
I would heartily recommend Nathan and Plumbquick.
- Extremely prompt service (same day)
- Kane explained the pros & cons of various solutions clearly
- Kane's work was fast, neat and tidy
- Price was good
Overall absolutely impressed, and very grateful for both the fast, friendly & professional service.
"He diagnosed the problem, and repaired it with the minimum of fuss.
Recommended.
"Wanted to get a quote on another couple of plumbing jobs and Shane said he would pass the message on but still haven't heard back from company - will call them to chase up.
"The whole experience of dealing with Plumbquick will ensure that we will definitely use their service again.
So different from other Plumbing Firms we have dealt with!
Within 3 - 5 minutes we had a quote, time frame and a fix! John was unbelievable with my 3yr old that loved his tools and dog. And my 8yr old daughter he made an effort to chat to.
I… only wish I knew about John and Plumbquick in the past. I will never go elsewhere and certainly now only recommend one firm!
Your firm as mentioned were elite as was your tradesman.
Thank you...
Respect!
Recently Peter Howard has attended current property to install new laundry tub & pipes & also remedy old piping which was creating a… very smelly kitchen (not installed by Plumbquick). Peter is a very pleasant tradesman, explains all work being undertaken & his workmanship is great.
Finally, I could not leave out mentioning Plumbquick's office ladies, Jess & Kylie, who have always been been helpful when telephoned.
A good service provided over many years. Have recommended to others in the past and will continue to do so.
Rose, North Shore, Auckland.
"
Highly recommended...
"A very satisfied pensioner, Thanks!
"Had a great deal of good ideas to help me take note for next time I renovate when it comes to planning cylinder replacements etc.
My only point I wasn't happy with was the $35 service fee on top of the work and parts.
"Good job Plumbquick and Ronal! You guys are reliable and very efficient.
Thanks!
"As a property manager I need to utilise tradespeople I can rely on and Plumbquick tick all the boxes for me!
"As usual Pete diagnosed the problem quickly and dealt with the problem quickly.
EXCELLENT service, quick, friendly, efficient, supported by excellent communication from PlumbQuick Customer Service throughout the job. Reasonable price too :)
Thanks Pete!
"Very courteous, professional and competent. I am glad my neighbour had your number on his fridge.
This was a great service experience. Thank you very much, especially Rob.
Regards,
Thomas
"(despite being a west ham supporter !!!!)
"Thanks a million.
I would like to thank Pete for a great job done once again. He is friendly , courteous and helpful with advise.
Happy to recommend Plumbquick and the services they offer.
Thanks again Pete
"Very good service and thank you, Ross.
"Cheers Ross!
"Made a booking with Plumbquick and arranged with the lady on the phone for a plumber to come around in a few days time. The lady advised the plumber would arrive between 12.00 and 3.00 but I would get a call about an hour before to confirm the actual time.
At about 1.30 on the day I got a call from the plumber (Jake) who advised he was here. Unfortunately I wasn\'t at home (about 20mins away) and told him about the call he was… suppose to make prior to arrival to which he responded he wasn\'t told about that.
We managed to reschedule and he came back later in the afternoon when I was home.
When Jake came around he was friendly and courteous. He advised that two rubber seals needed to be replaced and that should solve the issue.
After about half an hour he was done. We were charged $35 call out, $78 labour and $15 for each washer. Plus GST. I personally thought this was a bit on the high side for labour but I don\'t really have too much experience with plumber\'s labour fees so can\'t really comment.
A few hours after Jake left we realised the toilet was still dripping although not as much as before. Another call to Plumbquick to arrange for Jake to come back.
On his second visit he changed one of the washers again. The theory was that the first washer, which was exactly the same as this second one, could possibly not have passed the manufacturer\'s quality control and might be a fraction too small
Jake said if that doesn\'t fix the issue we would need to replace a particular part which costs about $50. Plus another call out fee. Plus at least another half an hours worth of labour. Plus GST.
We are a bit disappointed with the communication and fact that the issue wasn\'t resolved the first time around. Not pointing any fingers but I have the mindset that if you pay someone to fix a problem, they do it first time around. If it doesn\'t work you should be charged more labour and another call out fee.
If the dripping still continues we will probably choose another plumber next time.
Thanks
Jo
"Thanks
"p.s… Plumbquick give Ross a pay rise he deserve\'s it.
"If you are looking for a plumber that will turn up on time and do the job in a professional manner right the first time without having to call them… back time and again then you can\'t go wrong.
Shanon - Crockers Property Management Ltd
I live in an apartment and was informed from the owner below that there was a leak coming from our apartment. I called plumbquick and they sent someone round very fast.
I was unsure of where the issue was so the plumber took a look and determined that it was due to a loose tap. They replaced the tap and charged accordingly (a little expense but not ridiculous)
The next day i have a call from the owner below stating that the… leak is still there. I investigated myself and found a loose connection from the wall at the back of the dishwasher. It was a constant drip. I plugged it with a towel and called plumb quick back up.
This is where it started to go downhill. I informed them that i had had a plumber around to fix a leak but he hadnt identified the problem. The girl on the end of the line took a long time to find my file while i was on the phone and detailed to me the opening of various windows on her computer (information i did not care about or thought i had time for lucky it was a small leak!)
I repeated that i had a leak in the apartment and i needed someone to come around as soon as possible. She told me that she would call me back when she had found the file. I called her back after 10 minutes and she said she had been in contact with the plumber who came around the first time but as it was a "different job" it was not his responsibility and would not be coming back. She said they would send another plumber out in the afternoon.
when the second guy came around he was very efficient, he fixed the leak and charged me again for labour and materials which i guess was ok although it would have been great if it had been sorted the first time.
However the next day the dishwasher wouldnt work!, there was no water coming out of the connecting pipe. I called up again to plumbquick and asked for this to be fixed. they said they would send somone out the next day. i informed them that i would not be paying for this visit as it was the third time someone needed to come out.
The next day i got a call from the second plumber, he was a little irate and was demanding that i pay him if he was going to be coming out again, he stated that the dishwasher was probably not working before he came out, which it was. it was not a professional phone call and i got pretty annoyed at his arrogance.
Anyway he came around the next day, spent some time under the sink fixing whatever was wrong. He didn't ask for payment or even say goodbye when he left.
I guess neither of us were happy with how it turned out. Take what you want from this review it may have been my fault for not investigating the cause of the leak earlier however i thought that would be what the plumber is for.
In conclusion i would not use plumbquick again, there are far better plumbers on this site who wont charge an arm and a leg and may have service with a smile.
Primary contact
Steve
Phone number
0800758643
Website
https://plumbquick.co.nz/
Availability
This week/ASAP
Postal address
PO Box 302-218
North Harbour
0751
About us
Plumbquick's Premium Plumbing solution provides you with an in house call centre backed up with the most up to date software enabling streamline ...
What we do
Plumbquick's superior experience in all types of plumbing - from large commercial to small 1 hour jobs - enables the large pool skilled serviceman to be dispatched to the jobs best suited to their ability, which provides you with the best value for money.
Categories we service
Plumbers / Plumbing Contractors, Gas Installers / Gas Fitters, Drainlayers, Drainage, Drain Unblocking, CCTV - Drainage
Areas we service
Westmere, Westfield, Western Springs, Wellington Region, Wellington City, Waterview, Waikowhai, Unsworth Heights, Torbay, Three Kings, Te Papapa, Tamaki, Takapuna, Sunnynook, St Marys Bay, St Lukes, St Johns, St Heliers, Sandringham, Royal Oak, Rothesay Bay, Rosedale (Auckland), Rodney Area, Remuera, Porirua Area, Ponsonby, Point Chevalier, Penrose, Parnell, Paremoremo, Papakura Area, Panmure, Owairaka, Otahuhu, Orakei, Onehunga, One Tree Hill, Northcote, North Shore City and Suburbs, Newton, Newmarket, New Windsor, Murrays Bay, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Milford, Meadowbank, Manukau City and Suburbs, Mairangi Bay, Lynfield, Kohimarama, Kingsland, Kapiti Coast Area, Hutt Valley Area, Hillsborough (Taranaki), Hillsborough (Auckland), Hillcrest (North Shore), Herne Bay, Grey Lynn, Greenlane, Greenhithe, Grafton, Glenfield, Glendowie, Glen Innes, Freemans Bay, Franklin Area, Forrest Hill, Epsom, Ellerslie, Devonport, Central Park, Castor Bay, Campbells Bay, Browns Bay, Blockhouse Bay, Birkenhead, Birkdale, Beach Haven, Bayswater, Balmoral, Avondale (Auckland), Auckland Region, Auckland City and Suburbs, Auckland Central, Albany
PlumbQuick has not given us their exact location, but they are based in Rosedale (Auckland)
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%