Tasman Plumbers Wgtn Ltd
Plumbers / Plumbing Contractors in Mt Cook Area

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Really fast response, really prompt arrival each day, reassuringly efficient, and knowledgeable. I felt like I was in safe hands and reassured that everything was under control. And everyone was friendly! The cost was very reasonable. This company is now in my phone’s contacts and these guys will always be my go-to."

23rd May, 2024  •  Rating by: Richard  •  Contact: Scott, Gage, Mitchell  •  Job date: May, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic service by Tasman Plumbers - from point of 1st contact/enquiry to job completion.
My initial email was responded to within an hour, with advice on what I might need to have replaced.
The plumber arrived promptly, was very pleasant, informative & efficient.
Cannot fault the level of service - in all aspects from enquiry, service, through to billing & payment.
Definitely will be using Tasman Plumbers again - if needs arise, and will be delighted to recommed .
100% satisfaction!!!"

22nd Mar, 2023  •  Rating by: Jenny  •  Contact: Scott  •  Job date: Mar, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thanks for the prompt and excellent service that we received last Thursday from Tasman Plumbers. While my request was not for a major job I appreciated the work done by Scott and Mitchell at short notice."

6th Mar, 2023  •  Rating by: David  •  Contact: Scott  •  Job date: Mar, 2023

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Tasman Plumbers are the best. We have used them for many years and they always do a great job and are very reliable. Scott and his team recently re-roofed our house under very difficult weather conditions. We love our new roof. No more flapping or buzzing in high winds! It was a pleasure to have Scott's polite and friendly team working on our property. Highly recommended."

16th Dec, 2021  •  Rating by: Pippa Wisheart  •  Contact: Scott  •  Job date: Nov, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very prompt response, arrived on time and completed the work at a competitive price. It was only a small job but the service was excellent."

23rd Dec, 2020  •  Rating by: Evan  •  Contact: Scott  •  Job date: Dec, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service received by all on such short notice. So great to get home from work and discover that the job is done with no fuss at all. Thanks Tasman Plumber's!!!"

16th Jan, 2020  •  Rating by: No'o  •  Contact: Helen  •  Job date: Jan, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"They replaced stuffed hot water cylinder at very short notice. Friendly efficient staff. Thoroughly recommend."

18th Mar, 2019  •  Rating by: Lew  •  Contact: Scott  •  Job date: Mar, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The plumber and electrician (organised by Tasman Plumbers) were on time and not only understood what was required, but undertook the work perfectly. After the job was completed, the water was fairly hot for old hands, but after emailing Shirley for advice, they kindly and quickly returned and sorted out the issue - no problems, very happy overall :) Thanks - highly recommend."

4th Jun, 2017  •  Rating by: Caroline Carson  •  Contact: Shirley  •  Job date: May, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had to have our old iron pipes replaced because suddenly we had hardly any water. Tasman were great at fitting us in quickly and providing a quote even though they were busy. They ended up having to work late on a Friday so as not to leave us without water for the weekend and we really appreciated that."

31st May, 2017  •  Rating by: Carol  •  Contact: Scott  •  Job date: May, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have used Tasman plumbers for a couple of jobs since we bought our house last year, including installing a new toilet and some repair work. They're always efficient and do a very thorough job, and provide excellent communication along the way. I would highly recommend them."

27th May, 2017  •  Rating by: Heather  •  Contact: Scott  •  Job date: Dec, 2016

Communication:	30%
Quality:	100%
Reliability:	100%
Value:	30%
Overall:	65%

"Mixed experience.

The quality of the work was very good and we are very happy with the job. The two plumber who installed the Rinnai heater were very friendly, professional, and tidy. They arrived on time. I would be very happy to have these two do work for us in the future.

However, the owners of the business seemed unreasonable when it came to the invoicing of the job. At the time of getting a quote I thought it was a bit on the high side, $3565, to replace an existing heater and install a new heater (which can be purchased with a flue for under $2500). So I asked for an explanation ahead of asking them to do the work, and they advised that there were more parts than I anticpated and the job would take most of the day. They said that their hourly labour cost is $70+GST per hour, that seemed reasonable to me. On the basis of this I was led to believe the labour time would be 12-13.5 hours, depending on the exact cost of the extra parts. I was a bit surprised by this, but was happy to take their expert judgement (unfortunately I was slammed at work and didn't have time to get other quotes).

The plumbers arrived at around 8am and had finished the job and left us by 11:50am. Great.

I therefore asked the owners if they would consider reducing the invoice slightly to reflect the actual labour costs. I also asked them to confirm what extra parts had been used, as I could not see them when the job was being done. They did not give me this Information and disputed me that the job had not taken most of the day. But the simple fact is: even if they charged me between the hours of 7:30am to 12:30am which would be more than enough time for travel time, paperwork and picking up the parts that would be only 10 hours of labour. I was told the job would take most of the day, and that was a key factor in accepting the quote, and it didn't take anywhere near that long.

I was disappointed that they didn't think it fair to a small reduction in the invoice price. But was more annoyed that they gave me a series of explanations to try to justify the labour cost that just didn't stack up (e.g. time to dispose of rubbish, there was only one box!; or time to issue the gas certifcate) and refused to acknowledge the job didn't take most off the day (disputing my record of events). I was surprised that they didn't either 1. front up to say they got it wrong about there being "no" extra parts or instead 2. tell me what those mysterious parts were.

They refused to tell me how much they charged me for the heater and mushroom flue - I fact it appears they will never tell you the cost of the parts when you get a quote. Perhaps this is normal, but I found it very uptransparent.

I got the general impression that they were surprised I wasn't happy about being charged for the original amount and wanted to know the costs of the parts, and they didn't really know how to deal with it. They probably dug themselves in a bit of a hole with the explanations that made no sense, and I don't believe they were deliberately being misleading. Perhaps because they are a good business, they don't have much experience at this kind of customer engagement. Perhaps they genuinely thought I was being an unreasonable customer. Or perhaps they think they don't need to care as they have enough happy customers and a successful business. Regardless of what they thought I had some genuine comments and questions that they didn't deal with it well.

I would recommend this business if you are not too worried about the price of the job, have time to get more quotes, or potentially bigger jobs. But the way they quote and charge does not seem very fair for small jobs like mine, so it might be worth clarifying the approach with them upfront. I do think this is an honest business who know how to deliver a good plumbing service, but they could be better at responding to the customer and being willing to front up when they've got something wrong.

They will probably be good for others, but it just didn't work out for me. At the end of the day I can afford the price, it is the principle that really matters, and the fact is there are a lot of people out there on tight budgets who I believe deserve better."

20th Jan, 2017  •  Rating by: Sam  •  Contact: Dionne and Scott  •  Job date: Jan, 2017

Tasman Plumbers responded:

"Hi Sam. It’s good to hear that you were happy with our quality of work and thank you for saying we are an honest business, as we pride ourselves on a professional, friendly, tidy and honest service. We did our best to explain that a quote is a fixed price to complete a piece of work, and when you accepted our quoted price, you were agreeing to pay that amount for the finished work. We also did our best to explain that that your job involved much more than the time our plumbers were at your property. We apologise that our explanation did not satisfy you. We can only assure you again that what was quoted matched the time and materials spent on your job and we did not withhold any relevant information from you. We thank you for using our services and we hope next time we can offer you a better experience with us. Best Wishes "

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Needed our gas water system replaced with some urgency. The advice, communication and service we received were just right. Tasman arranged the electric work as well. We're pleased with the work and will use Tasman again."

16th Jan, 2017  •  Rating by: Robert  •  Contact: Scott Wietecamp  •  Job date: Jan, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Awesome and stress free experience, from the moment we had Scott in to do a quote on site to the moment the 'boys', completed the job and packed up. Tasman Plumbers were fast, efficient and we felt extremely comfortable that we chose the right company to work on our home. I would not think twice about recommending Tasman Plumbers to any of my friends, family or colleagues.
Thanks guys, :)"

1st Dec, 2015  •  Rating by: Mark  •  Contact: Scott  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic company - prompt, efficient same day service. They explained our options, provided a full quote and carried out the work expertly and within the time frame specified. Great peace of mind when dealing with them as a landlord residing out of the Wellington area! I would have no hesitation in recommending this company for future work and they are certainly on my preferred tradesman list. Awesome job guys!!"

1st Dec, 2015  •  Rating by: Diane  •  Contact: Scott  •  Job date: Dec, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I have employed Tasman Plumbers since 1981 to the present, November 2015, they are the most reliable and efficient Master Plumbers, Drainlayers and Gasfitters I know of in the Wellington region.
The range of work they have done for me over the years is immense, from plumbing out a commercial kitchen at our Wedding and Conference centre, to plumbing and drainage for a 110 Msq swimming pool extension in Brooklyn, multiple water HW cylinder replacements, several kitchen and bathroom fitouts and reno’s for a number of rental properties, three house re-roofing jobs, a number of gas piping jobs and connections, chimney removal, plus many urgent repairs they have responded to extremely quickly.
Anyone looking for a Plumber cannot do better than choosing this team, they are friendly efficient, punctual, and most of all their work is to a very high standard of craftsmanship."

4th Nov, 2015  •  Rating by: John A  •  Contact: Scott  •  Job date: Nov, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Highly recommend Tasman Plumbers work and expertise. Scott gave me advice about the best solution for remedial work, and the solution has been fantastic. The work is always to a high standard, quick and efficient, even out of hours and this is much appreciated. I have found their costs fair and reasonable over the 15 + years they have been providing their services. The office staff are great as well!"

8th Sep, 2015  •  Rating by: Gwyn  •  Contact: Scott  •  Job date: Sep, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Job was to remove the old shower and install a new one. They came over the same day contacted, provided a written quote the next day and completed the work on time and 15% under budget (it turned out they could avoid moving the door they expected would have to be moved). Quick, very tidy and the finish was excellent."

24th Aug, 2015  •  Rating by: David  •  Contact: Scott  •  Job date: Aug, 2015

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	50%
Overall:	85%

"Really pleased with the work Tasman Plumbers have done for us, would thoroughly recommend. Courteous and efficient team, considerate and execellent plumbing work."

16th Aug, 2015  •  Rating by: Jane  •  Contact: Scott  •  Job date: Aug, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Tasman Plumbers has completed work for us to renovate the kitchen and the bathroom and the work has been completed on time, as requested and very efficiently to a high standard. Tasman Plumbers more recently did some reroofing for us, and it not only looks superb, with positive comments from neighbours there are no more leaks. More recently a pipe burst under the house on the weekend. Scott was able to assist us by fixing the problem and restoring our water services within only a couple of hours. Tasman plumbers are highly reliable, producing quality work and highly recommended."

9th Jul, 2015  •  Rating by: Karen  •  Contact: Scott  •  Job date: Jul, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very responsive! I contacted Tasman on Sunday night about a leaking water heater. We agreed it wasn't an emergency but was definitely urgent. At 7.30 am on Monday, it was inspected and confirmed it needed to be replaced. The first plumber arrived to start the job at 8.15. The job (which had a few complexities!) was done and dusted by 4 pm. And the bill was at the lower end of my expectations!"

1st Jul, 2015  •  Rating by: Colin  •  Contact: Scott  •  Job date: Jul, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Hot water cylinder leaking. Had a plumber on site within half an hour. Cylinder arrived two hours later.
Installation completed following morning. Unbelieveable response to an urgent request. Would totally
recommend."

26th May, 2015  •  Rating by: Steve  •  Contact: Scott & Shirley  •  Job date: May, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had an urgent drainage problem and Tasman Plumbers response was quick, thorough and efficient. The matter was resolved completely to our satisfaction. The people working on the job were courteous and helpful. I cannot underscore enough how helpful we found their business. 100%."

2nd Sep, 2014  •  Rating by: Chris  •  Contact: Shirley Wanders  •  Job date: Aug, 2014

Communication:	90%
Quality:	100%
Reliability:	80%
Value:	80%
Overall:	88%

"Prompt, efficient, friendly and professional. Competitive priced too. Very satisfied customer. Highly recommended.
We had our storage hot water system replaced with an infinity VT26 this week. Installed in a few hours. All working perfectly."

24th Jul, 2014  •  Rating by: John  •  Contact: Ray/Scott  •  Job date: Jul, 2014

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"This is the second job that Tasman plumbers have done for us in the last year. All I can say is...Thank you so much for your super fast quote and installation. Your company will always be our first stop if we ever need any more work done. They are thoroughly professional and give very competitive quotes. I know I can trust this company and would recommend them to anyone."

19th Aug, 2013  •  Rating by: Mandy  •  Contact: shirley and scott  •  Job date: Aug, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I couldn\'t be more pleased with the service supplied by the team at Tasman Plumbers. From the prompt and friendly contact with Shirley in the office, the obligation free quote done by George, right the way through to the excellent job done by the plumber himself! We had bought a new rental property which had that awful black dux piping, which from the get go leaked like a sieve. Tasman Plumbing replaced it all for us, including coming out just before Christmas to do a quick patch job to keep our tenants happy until the full job could be completed straight after the holidays. Great value for money from a very professional team.. We will definitely call on them again in the future when we need anything done. Thanks you Tasman Plumbing!"

31st Jan, 2013  •  Rating by: Amanda  •  Contact: Shirley Wanders  •  Job date: Jan, 2013

Communication:	80%
Quality:	80%
Reliability:	100%
Value:	80%
Overall:	85%

"What I thought was to be a nightmare with water coming from a burst pipe under the house just before Christmas turned out less stressful by the prompt attendance and repair by Scott. I have always found this Company good to work with. Scott is friendly and easy to communicate with and I felt happy to have to leave him in my home alone to complete the work (he had to go through the floor boards to get to the leak). I was also impressed when I returned to find everything put pack and very tidy. I am happy to recommend this Company."

30th Dec, 2012  •  Rating by: Anne  •  Contact: Scott  •  Job date: Dec, 2012

Communication:	100%
Quality:	80%
Reliability:	100%
Value:	100%
Overall:	95%

"Overall a good job done well. Tasman Plumbers communicated well, took the time to give a quote and stuck to it in timeframes stated.

I marked them down a little just on the quality of the job as the eccentrics for the kitchen taps were not mounted symmetrically. A small point I know, but visually, easily seen. I queried this with the plumber who - to his credit - said he could remedy, but that would have involved another appointment etc so I declined. I guess I just thought they could have spent the extra half hour when they did the job to ensure the new taps presented well.

Otherwise, all good and I would recommend Tasman Plumbers to other people requiring pipe replacement / new tap fittings etc."

26th Oct, 2012  •  Rating by: Andy  •  Contact: Ray  •  Job date: Oct, 2012

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	100%
Overall:	98%

"Can\'t fault service or value - very helpful particularly in regard to working in well with an electrician to quickly get over a minor issue and get a new gas hob and electric oven working perfectly."

2nd Sep, 2012  •  Rating by: Warwick  •  Contact: Ray  •  Job date: Sep, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I would just like to pass on my personal thanks for the prompt and professional service Tasman Plumbers have once again provided for us. We appreciate that George did a quote in no time and that Raymond rearranged his schedule to get our gas and water in so that other tradesmen could get on with their jobs. Raymond was very helpful and prompt.
Big ups to the team."

12th Jun, 2012  •  Rating by: Tony  •  Contact: Shirley And George  •  Job date: Jun, 2012

Communication:	100%
Quality:	100%
Reliability:	90%
Value:	90%
Overall:	95%

"We didn\'t have a plumber and needed a sink unblocked - they got to the heart of the problem and suggested replacing the outdoor pipe which had corroded.
They were easy to contact - arrived when they said they would.
I would have no hesitation in using them again and recommending them to others"

1st Nov, 2011  •  Rating by: Sally  •  Contact: Scott? And Also Reception/secretary  •  Job date: Nov, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"Good communication with office, via email and phone
Quoted promptly and followed up in writing
Great workmanship, polite worker sent over
Job not overquoted as some other plumbers I got to quote
I have them as my plumbers now and am glad to find a reliable company."

7th Aug, 2011  •  Rating by: Karin  •  Contact: Shirley  •  Job date: Jul, 2011

Communication:	80%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	95%

"Overall very good to deal with, good workman ship and value for money. Very tidy.

Bit of confusion via the text messages between my self and reception. One task forgotten about."

18th Jul, 2011  •  Rating by: Allan  •  Contact: Sherly  •  Job date: Apr, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I want to acknowledge all the work and effort the Tasman Plumbing team put in getting gas hot water, heating and cooking installed on my property, specifically to Shirley, George, Paul and Raymond.

My appreciation to George who warned me of the possible issues in getting a meter and then tried to help out when his predictions turned into reality in addition to making the time to be on site on and off during the day to drop off things if and as required.

Shirley, the office Manager was fantastic in handling my frequent calls and making the job happen, specifically fitting the job in at incredibly short notice when the meter was finally installed.

The guys that were on site, Paul and Raymond, were amazing. They arrived early, worked non stop and completed the job even though that meant working late themselves. The electrician brought on by Tasman Plumbing to hook up appliances was great and Scott arriving to help complete the job in one day was greatly appreciated.

Not only was the job done incredibly well but both Paul and Raymond took time to make sure I understood how things worked and things to be mindful of and were just really nice guys. The whole team is just great.

I have absolutely no hesitation in recommending Tasman Plumbing to anyone going forward."

27th Feb, 2011  •  Rating by: Lisa  •  Contact: Shirley Wanders  •  Job date: Feb, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We had a very good experience with Tasman plumbers.

George came to see us quickly and understood the work we wanted doing -- having our chimney stacks removed to make them earthquake safe, one replaced with a flue, securing our header tank and checking over the rest of our roof. They got us a good quote just a couple of days later and managed to squeeze the job in before Christmas.

The guys who did the job were punctual, friendly and polite, explained what they were going to do clearly and did a good job.

We couldn\'t recommend them higher: we will definitely use them again."

1st Feb, 2011  •  Rating by: Michael  •  Contact: George  •  Job date: Dec, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"Have had two recent jobs with this company. Excellent service, reasonable fees, diagnosed and resolved problem quickly and with no fuss in both cases. Scott also very informative and practical about hot water cylinder replacement. Very happy with their work."

11th Jan, 2011  •  Rating by: Lynley  •  Contact: Scott  •  Job date: Jan, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great communication, arrived on time, quickly completed the work (replacing a leaky toilet pipe), and explained what had gone wrong. While only a quick job, I\'d happily use Tasman Plumbers again."

3rd Nov, 2010  •  Rating by: Maree  •  Contact: Not Sure!  •  Job date: Oct, 2010

Communication:	90%
Quality:	100%
Reliability:	90%
Value:	90%
Overall:	93%

"Tasman Plumbers of Wellington South have over the years worked on several of our properties and have always done a good job for a reasonable charge. Paul"

7th Feb, 2010  •  Rating by: Paul & Rosalind  •  Contact: Scott  •  Job date: Feb, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great team who promptly confirmed the appointment and informed me up front of the normal charges (thanks Shirley). Scott not only did an excellent job resolving the plumbing issues, but listened, explained what was going on, and had a very helpful attitude.
Would contact them again for the next plumbing job, as well as recommend to friends!"

8th Jun, 2009  •  Rating by: Craig  •  Contact: Scott  •  Job date: May, 2009

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	90%
Overall:	95%

"We have dealt with this company twice to date on two unrelated matters and they have been excellent in every way: efficient, timely and pleasant."

17th May, 2009  •  Rating by: Helena  •  Contact: George  •  Job date: May, 2009

Communication:	100%
Quality:	100%
Reliability:	80%
Value:	100%
Overall:	95%

"There was a delay in completion because the initially "approved" toilet suite did not actually fit the position as wished. When the new toilet suite came, they had other jobs to do. Apart fom that, Paul and co showed up on time, the communication was smooth, and the quaility of work was excellent. The bill was above the quote, but the exta charge was reasonable and clearly explained in the bill. I recommend Tasman Plumbers to others, and would use them again for my next bathroom renovation project."

3rd Dec, 2007  •  Rating by: Mizuho Kida  •  Contact: Paul  •  Job date: Nov, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was really impressed with Tasman Plumbers. The did our roof in colorsteel, the quote was several thousand cheaper than others, they were great to deal with , polite, left the section tidy - a dream to deal with. Highly recommend this company. ange"

22nd Jan, 2007  •  Rating by: Ange  •  Contact: Joe  •  Job date: Jan, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"we had a blocked drain an Demetrie located the blockage and dug it up and fixed it so fast with no fuss at all, we were so impressed with his skill and polite manner considering it was a real bad job.Price was great to no hours unaccounted for Thanks Demetrie."

29th Oct, 2006  •  Rating by: Matt  •  Contact: Demetrie  •  Job date: Oct, 2006

Unauthenticated ratings (1)

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"Great people to work with"

27th Jan, 2009  •  Rating by: Gwyn  •  Contact: Scott  •  Job date: Jan, 2009