Name: Topline Trade Services Ltd
Telephone: 0800111818
Rating: 87.9

Ratings

95%

"Very impressed with the level of service and customer focus of both Nish and Paul.
Our HWC broke on Sunday. Phoned the company and left a message. Nish texted me soon afterwards saying Paul would be here the next day (Monday) to assess the HWC. He arrived as expected. Very nice man who explained the problem and outlined the solution. He called the office straight away and organised for the HWC to be replaced first thing Tuesday morning. Paul arrived early and got the job done. A great… guy. Impressed with Topline's people, speed of action and delivering as promised."
Topline Marketing responded:
"Thanks Jeremy! We really appreciate your fantastic feedback and it's great to know you were impressed by the quality of service you received from Topline. Thanks again for taking the time to review us and for supporting our local business."
Rating by: Jeremy | Rating posted: 19th Nov, 2024 | Contact: Paul | Job date: Oct, 2024
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Jeremy•19th Nov, 2024•More details, one reply…
100%

"Fantastic fast service. These guys are so reliable. Fast reply from the web-site even though this was a small job this time. We’ve used Topline on 3 properties now. Completely happy with the service and really nice tradies to deal with"
Topline Marketing responded:
"Alex, thanks for sharing your amazing feedback. It's great to know how happy you are with our team and the quality of our service."
Rating by: Alex | Rating posted: 11th Aug, 2024 | Contact: Derek | Job date: Aug, 2024
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alex•11th Aug, 2024•More details, one reply…
98%

"I had issues with my hot water and contacted Topline (was referred by Rheem). I ended up needing two call outs to fix the issue.
Just wanted to pass on my thanks and appreciation for your great customer service at the email end, both times, with Nish who was easy to deal with, helpful and organized to get someone out promptly (within 24hrs of contact). And to Derek at the face to face end for his friendly manner and explaining the issue.
Thank you so much. If I have any other plumbing… issues, I know where to go!"
Topline Marketing responded:
"Thanks for the great feedback following your hot water issue, Katie. Topline is the Rheem Service Agent for Auckland Central so we often get referrals from Rheem if there is an issue with one of their units. We're so pleased to hear you were impressed with the service you received from our team - I know they were more than happy to help too. We really appreciate your support and recommendation – it’s so good to know you’d use us again."
Rating by: Katie | Rating posted: 25th Apr, 2024 | Contact: Derek | Job date: Apr, 2024
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Katie•25th Apr, 2024•More details, one reply…
85%

"Hello. I have been plagued by the equivalent of Niagra Falls coming down my downpipe. For months. Derek from Topline turned up this morning and it was fixed within an hour and a half. he took time and care to work out where the problem was and executed the task excellently.Thank you. "
Topline Marketing responded:
"Thank you Patrice. It's great to hear you were happy with the quality of our service. We are very fortunate to have an experienced team who can source and resolve issues in a timely manner. Thanks again for choosing Topline."
Rating by: Patrice | Rating posted: 9th Feb, 2024 | Contact: Patrice Gaffaney | Job date: Feb, 2024
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 50%
Patrice•9th Feb, 2024•More details, one reply…
100%

"We had some boiler unit issues at the office so from the moment we contacted Topline, we were impressed with the level of communication, attitude and just a great service in general. Sammy ,who fixed our boiler, has an incredible personality, the job was done fast and we are happy the results. Highly recommend Topline. Thank you guys!"
Topline Marketing responded:
"Hi Yana, We were happy to help! We are the Rheem Service Agents for Auckland Central, so our team are very familiar with boiler repairs. It's great for us to know how impressed you were with our service! Part of our core business is commercial plumbing & gasfitting, and we have so many commercial customers who are happy with our service, but not a lot take the time to review us online. We really appreciate you sharing your fantastic feedback publicly. Thanks for your support and for choosing Topline. "
Rating by: Yana | Rating posted: 18th Dec, 2023 | Contact: Sammy | Job date: Aug, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Yana•18th Dec, 2023•More details, one reply…
100%

"I rang Topline Plumbing in a panic as I could hear a water leak but couldn't work out where it was. They calmly took the details and said they'd try to get someone to us later in the day. Lo and behold, less than an hour later, I had a call from a lovely plumber who asked if it was convenient to come now. He arrived and fixed the problem in a very short time. We were so impressed with the speedy service, his friendly manner and his can-do attitude. Topline came through for us again - as they… always have in the past."
Topline Marketing responded:
"Hi Alison, We totally understand how stressful it can be when you have a leak. So pleased you were happy with our response and the prompt service you received. Our team are always keen to help. Thanks for your loyalty and support, and for choosing Topline again!"
Rating by: Alison | Rating posted: 16th Dec, 2023 | Contact: Nish and Labnesh | Job date: Dec, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alison•16th Dec, 2023•More details, one reply…
100%

"Thank you for the recent work repairing our gas flue which I thought unrepairable. We are very happy with the outcome. Paul did an excellent job - the workmanship is of high quality and a very nice finish. The communication with your team was also professional, informing us regularly on progress on ordering materials to estimated time for when the work would take place. Overall, great service and would highly recommend"
Topline Marketing responded:
"Thanks Pauline, it's great to hear how happy you were with service you received for the hot water cylinder repair; particularly the high quality workmanship and communication. We are the Auckland's Rheem Service Agents so you certainly came to the right people for your hot water cylinder repair and gas safety certification. We really appreciate your recommendation and thank you for choosing Topline!"
Rating by: Pauline | Rating posted: 11th Nov, 2023 | Contact: Paul | Job date: Nov, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Pauline•11th Nov, 2023•More details, one reply…
0%

"An apalling experience! A simple plumbing job replacement of toulet cistern part. Plumber came promptly which was great - said needed to source part - fair enough. 3 weeks no contact. Called them and response - no part available... can not give you alternative... wont provide part number or supplier detail so i can follow up. Stated dont know part nunber which seems odd given also stated no part available! Now left with dismantled toilet cistern... and refusal to provide manager contact to… speak to - just info email. i would not recommend if you are a homeowner seeking reliable firm."
Topline Marketing responded:
"Hi Jac, We really regret and are very sorry for the delay you experienced, and acknowledge we should have communicated better, explaining the difficulty we were having trying to source the part to repair your cistern. We had the very best of intentions to try to find the solution for you but unfortunately for all involved, for reasons beyond our control we weren’t able to help with providing a repair option in this case. If we don’t have a part in stock usually we can source it, however in this case there was no part number we could identify (which we agree is highly unusual). We did check with our suppliers and there were no exact replacement options in NZ, based on the shape of the valve and we also couldn’t find anything reliable elsewhere. Our team spent quite some time on this job, including the initial site visit by the plumber (of whom told us re-instated the toilet before leaving) and also the behind the scenes work trying to source a part - we have not charged you anything. In normal circumstances when a part is unavailable due to being obsolete, we would suggest replacing the cistern and seat. Thank you for your feedback which we have taken seriously and again we apologise for the time taken to respond to your cistern repair solution. "
Rating by: Jac | Rating posted: 2nd Nov, 2023 | Contact: Not completed work | Job date: Nov, 2023
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Jac•2nd Nov, 2023•More details, one reply…
100%

"Paul was the technician from Topline who checked and serviced our gas fire for use over winter. The booking was easy, the work completed was swift, tidy and to an excellent standard. I will definitely use Topline again. "
Topline Marketing responded:
"Thanks for the great review Andrea. We are so pleased to hear you were impressed with our service and would use us again. We really appreciate your support in sharing your review online and for choosing Topline. It's a pleasure to help."
Rating by: Andrea | Rating posted: 20th Sep, 2023 | Contact: Paul | Job date: Aug, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Andrea•20th Sep, 2023•More details, one reply…
100%

"We got a fireplace ignition issue this year, it was obsolete model we couldn’t get any support from the manufacturer. It’s lucky that we got Topline technicians coming to investigate the issue, find out the root cause (control module issue) and help us search the part supply then finally fix it. We were extremely happy with the services Topline provided.The fire is now burning better than before. Well done!"
Topline Marketing responded:
"Hi Xiaoming, it was a pleasure to help! It's really great you were so happy with the results. We are very fortunate to have a skilled and experienced team who can trouble shoot most gas appliances and source parts, even if they are obsolete. Thanks again for choosing Topline and for sharing your experience online. We appreciate your support."
Rating by: Xiaoming | Rating posted: 19th Sep, 2023 | Contact: Topline technicians | Job date: Jul, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Xiaoming•19th Sep, 2023•More details, one reply…
100%

"We had a leaking mixer tap. We have been using Topline Trade Services for many years for our plumbing and gas repair needs and they continue to provide excellent and friendly service, including for this repair of our tap. The service provided was efficient, informative, and competent. I highly recommend Topline Trade Services. "
Topline Marketing responded:
"Hi Norman, thank you for the great feedback, and for your ongoing loyalty to Topline. Fantastic to hear you always find the team friendly and our service excellent. Keeping customers happy is everything to us, and we are always happy to help - whether it's a leaking tap repair or servicing a gas appliance. Thanks again for your support and taking the time to review us - it's very much appreciated!"
Rating by: Norman | Rating posted: 21st Jun, 2023 | Contact: Labnesh | Job date: Jun, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Norman•21st Jun, 2023•More details, one reply…
100%

"We engaged Topline Plumbing to replace all our legacy underground water supplies of a 8,000 sq/metre building with a state-of-the-art overhead Copper supply ring system.
The results were perfect and without disruption to our business operation. All final connections to factory , office and amenities were successful and the underfloor system successfully isolated.
The tradesmen were efficient, polite, and left our site tidy.
"
Topline Marketing responded:
"Thank you for the review - we appreciate your feedback! Great to read how happy you were with Topline's commercial plumbing service and found our team to be efficient and respectful. Describing the results as perfect is as good as it gets, and knowing the work was carried out with no disruptions to your business is fantastic! Thanks again for choosing Topline and for your ongoing support of our local business. "
Rating by: John | Rating posted: 21st Jun, 2023 | Contact: David Webb | Job date: May, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•21st Jun, 2023•More details, one reply…
100%

"It was our first time having a pleasant experience with a plumber after living in NZ for over 30 years. When I called, Nish was warm and understanding over the phone. Samy was capable, efficient, and wasted no time in completing his job. We have already started telling our friends that we know of a good plumbing company.
"
Topline Marketing responded:
"Reiko, Thanks so much for the great review! We’re so sorry to hear your experience with other plumbers over the years hasn’t been great, but it is fantastic to know our service was actually a pleasant experience for you – finally the service you deserve! Our team love doing a great job, and it’s rewarding to know you would recommend Topline to others. We appreciate you supporting our local business, and for choosing Topline. "
Rating by: Reiko | Rating posted: 15th Mar, 2023 | Contact: Samy | Job date: Feb, 2023
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Reiko•15th Mar, 2023•More details, one reply…
100%

"Shane adjusted the temperature on our Rheem hot water cylinder, and gave me some helpful tips on future power saving."
Topline Marketing responded:
"Hi Sarah, thanks for the great rating! It's good to hear you were happy with the service we provided, adjusting the temp on your Rheem Hot Water Cylinder. Pleased our team could also pass on some handy power saving tips too! Thanks again - we appreciate you choosing Topline!"
Rating by: Sarah | Rating posted: 16th Dec, 2022 | Contact: Shane | Job date: Dec, 2022
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sarah•16th Dec, 2022•More details, one reply…
100%

"We couldn’t be happier with the service we received from Topline. When I rang I was extremely frustrated because the plumber we’d been using previously had visited us three times since January and we yet still had a leaking toilet and he wasn’t taking calls before Christmas. I look at the reviews on nocowboys and decided to call Topline. Nish took my call and could hear how stressed I was. He assured me Topline could get the job done and amazingly he was able to send someone around within… a couple of hours.

We’d been told by the previous plumber that it was a big, complex job that would probably require two people, but Samy looked at the toilet, said ‘no problem’ and then he fixed it in just over an hour! As well as fixing the leak, he noticed that the half-flush wasn’t working and he made that work too. I can't speak more highly of the service we received."
Topline Marketing responded:
"Thanks so much for your fantastic feedback Anna! It's really great to know how happy you were with the quality of service you received from us. We are so lucky to have a great team working at Topline, who are always willing to go the extra mile to help customers. We appreciate you supporting our local business too. Thanks again!"
Rating by: Anna | Rating posted: 16th Dec, 2022 | Contact: Samy | Job date: Dec, 2022
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Anna•16th Dec, 2022•More details, one reply…
100%

"I found topline to be awesome. They responded quickly, prices seemed fair and well there is no more leak and I have hot water again. Cheers"
Topline Marketing responded:
"Hi Shuan, Thanks so much for the feedback. Great to know you were happy with the service you received from our team. Happy to have helped and appreciate you choosing Topline! "
Rating by: Shuan | Rating posted: 6th Aug, 2021 | Contact: JAmes | Job date: Aug, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shuan•6th Aug, 2021•More details, one reply…
95%

"Francois did a great job with the installation of our kitchen insinkerator and gave great tips on proper use of the product. Insinkerator working well, many thanks."
Topline Marketing responded:
"Thanks so much for your fabulous feedback! It's always really rewarding to know our team are doing a great job, and we thank you too, for choosing Topline!"
Rating by: Antoine | Rating posted: 19th May, 2021 | Contact: Francois | Job date: May, 2021
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 90%
Antoine•19th May, 2021•More details, one reply…
100%

"Topline is the best company I have dealt with for a long time. When I contacted them Mike came to look at the job, made a plan to do the work and set a date for the work to be done. There was some delay because of weather but that was unavoidable."
Topline Marketing responded:
"Hi Pamela, We really appreciate the great comments - it's fantastic to know you were so happy with our service. Thanks so much for choosing Topline!"
Rating by: Pamela | Rating posted: 13th Oct, 2020 | Contact: Mike Leppan | Job date: Jul, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Pamela•13th Oct, 2020•More details, one reply…
100%

"Excellent service of a Rheem hot water heater that had not been serviced for over 10 years. Absolutely no fuss, technician was very personable and efficient, cost was a pleasant surprise. I would not hesitate to recommend Topline. First class in all respects. Paul."
Topline Marketing responded:
"Hi Paul, Thanks so much for the great feedback - fantastic to hear you were so happy with our service! We are the Rheem Service Agents for the central Auckland area so we are very familiar with their range. We aim to please, but always good to know we are hitting the mark. Thanks again for choosing Topline!"
Rating by: Paul | Rating posted: 18th Aug, 2020 | Contact: Paul Dartnell | Job date: Aug, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Paul•18th Aug, 2020•More details, one reply…
100%

"Great company from start to finish of job! Two guys done the work (Grant & John). The job was started on the day they said they would and was finished earlier then I was expecting also. The guys had great attention to detail with there workmanship and were very professional. Would recommend to anyone.
Will also add that before I contacted Topline, two other companies told me the gutter I had was fine. When in fact it had major leaks. Topline found the problem straight away and installed a… new gutter which does not leak!"
Topline Marketing responded:
"Hi Josh, That's really good to hear - it was a pleasure to help! If you would recommend us to others, it says it all. We are very fortunate to have a great team here, with a lot of experience and expertise. Appreciate your great feedback and for choosing Topline!"
Rating by: Josh | Rating posted: 2nd Jul, 2020 | Contact: Neil Gillespie | Job date: Jul, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Josh •2nd Jul, 2020•More details, one reply…
100%

"Outstanding service! Great office staff, superb store man and an excellent tradesman(Tony) on site.Kept in the loop with amazing communication throughout the job. Highly recommend. 10/10!!!"
Topline Marketing responded:
"Hi Brett, Thanks so much for the great feedback! It's always nice to know we are keeping our customers happy. Thanks again, The Topline Team"
Rating by: Brett | Rating posted: 22nd May, 2020 | Contact: Tony | Job date: Apr, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Brett•22nd May, 2020•More details, one reply…
95%

"The Association have reviewed our rating of Topline Trade Services following more work being carried out at our facility, that required fast efficient and prompt service.
Being a community hall and with a Kindergarten as a tenant the Association require prompt service. We also need to know that the tradespeople are security checked, reliable and complete a top class job. Being a charitable organisation that hires out the premises and very affordable rates we also need to know that the price we… pay is fair and reasonable and not going to break the bank. On all accounts Topline measures up well and have changed our rating to of their overall service to 95%."
Topline Marketing responded:
"Thanks John, for continuing to choose Topline to carry out all work on your facility. We appreciate your ongoing loyalty. "
Rating by: John | Rating posted: 13th Nov, 2019 | Contact: Willie | Job date: Nov, 2019
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 90%
John•13th Nov, 2019•More details, one reply…
95%

"Tony did a good job installing a new hot water cylinder. Was methodical and professional in his approach and completed the work to a high standard. It is clear this company takes a lot of pride in the quality of the service they provide."
Topline Marketing responded:
"Thanks so much for your feedback Jonathan! Great to hear you were happy with the work we did. You are absolutely right - quality workmanship is something our team take great pride in, and it’s what sets us apart from the rest. Thanks again for choosing Topline. We appreciate your business!"
Rating by: Jonathan | Rating posted: 11th Oct, 2019 | Contact: Tony the plumber | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90%
Jonathan •11th Oct, 2019•More details, one reply…
100%

"The Topline team removed my old leaking guttering at the front of the house and installed a new one that works 100% better. Very nice to deal with and super-professional. 100% recommend!"
Topline Marketing responded:
"Hi Linda, Thanks for the great comments! Really pleased to hear you were happy with the work we did. Thanks so much for choosing Topline - we appreciate your business."
Rating by: Linda | Rating posted: 9th Oct, 2019 | Contact: Karl Symons | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Linda•9th Oct, 2019•More details, one reply…
80%

"The Massey Birdwood Settlers Association and Hall is a resident and ratepayers group situated in Massey and owners of a community hall on the corner of Don Buck and Red Hills Road in Massey. In order to keep the hall functioning well and open for the users it requires competent and timely servicing repairs and maintenance. Topline Trade Servicez provides just that and able to work well with our Secretary so that users are not impacted much when repairs to its plumbing is required. Kindergartens… an Englich Language School Aikido Housie and many other activities take place in this busy facility."
Topline Marketing responded:
"Hi John, the team were a bit confused about your rating and response since you had nothing but praise for our team and workmanship, but after discussing it with you, we understand now, you didn’t understand the feedback and rating system. That’s a lot of interesting information you provided about the hall facility you manage… "
Rating by: John | Rating posted: 14th Aug, 2019 | Contact: Willie Downie | Job date: Aug, 2019
Communication: 80% | Quality: 80% | Reliability: 80% | Value: 80%
John•14th Aug, 2019•More details, one reply…
98%

"Topline replaced the roof on our commercial building. They delivered a quality outcome whilst minimising disruption to the tenant. Communication and Health and Safety management were first rate. Any issues we raised were dealt with promptly and professionally"
Topline Marketing responded:
"Chris, thank you – we really appreciate the review. It’s always great to hear good feedback from happy customers. Was a great job for the team to work on, so thanks from us for choosing Topline!"
Rating by: Chris | Rating posted: 13th Aug, 2019 | Contact: Neil Gillespie | Job date: Aug, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Chris•13th Aug, 2019•More details, one reply…
100%

"I am pleased to recommend Topline Roofing Auckland to others after a job well done.
Communication was great and the commencement date was adhered to.
Roofing was completed, scaffolding removed promptly and the property left clean and tidy with the old roof removed from site.
Thank you to all the team at Topline Roofing Auckland
"
Topline Marketing responded:
"Great to hear Sheryl! Thank YOU so much for choosing Topline – it was a pleasure to work for you."
Rating by: Sheryl | Rating posted: 23rd Jul, 2019 | Contact: Karl Symons - Topline Roofing Auckland | Job date: Mar, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sheryl•23rd Jul, 2019•More details, one reply…
95%

"Karl and the team did a great job with our roofing work. All the Topline people were a pleasure to have working on our home."
Topline Marketing responded:
"Chris, thank you – we really appreciate the review. It’s always great to hear good feedback from happy customers. Was a great job for the team to work on, so thanks from us for choosing Topline!"
Rating by: Michael | Rating posted: 18th Jul, 2019 | Contact: Karl Symons | Job date: Mar, 2019
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 90%
Michael•18th Jul, 2019•More details, one reply…
100%

"When we moved recently from one apartment to another in the same building, Tony did an excellent job of relocating and installing our laundry appliances. We have used Topline for domestic plumbing jobs for many years now, and highly recommend them. "
Neil Gillespie responded:
"Thanks so much for your feedback Cathy. That's great to hear! We have so many happy customers at Topline Trade Services, but not all of them think to review us. We really appreciate you did! We'd be more than happy to help out again in the future, so get in touch if you have any plumbing, gas fitting, drainage (or roofing) jobs. Thanks again, The Topline Team"
Rating by: Cathy | Rating posted: 7th Mar, 2019 | Contact: Tony | Job date: Feb, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Cathy•7th Mar, 2019•More details, one reply…
100%

"Such good, professional service from topline. They supply extra advice for the job. They are efficient and tidy. Would easily use them again"
Rating by: Ken | Rating posted: 28th Mar, 2018 | Contact: Darrin the Topline plumber | Job date: Mar, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ken•28th Mar, 2018•More details…
95%

"Service was so quick, from booking service over the phone, friendly and fast. They were able to book technician in the very next day. This was also very easy, technician did a great job and spent time to explain changes and anything to watch out for. Great job all round! "
Rating by: Helena | Rating posted: 15th Feb, 2018 | Contact: Helena | Job date: Feb, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Helena•15th Feb, 2018•More details…
93%

"Had to get a leak fixed in the toilet. Contacted Topline who fitted us in real quick and repaired the problem - Top marks. Nobody is 100% but will give them 95%. "
Rating by: John | Rating posted: 25th Jan, 2018 | Contact: David Webb | Job date: Jan, 2018
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90%
John•25th Jan, 2018•More details…
98%

"Great communication and service. Helped me to define what was needed before the plumber arrived. On the job the plumber was very helpful and completed the work to a very good standard. Very confident in the job which was done"
Rating by: Rebecca Cannan | Rating posted: 18th Dec, 2017 | Contact: Darren | Job date: Dec, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Rebecca Cannan•18th Dec, 2017•More details…
95%

"Very good, young efficient, knew what was required. Office staff pleasant as well and able to provide up to date information on the phone"
Rating by: John | Rating posted: 19th Nov, 2017 | Contact: Paul Edgar | Job date: Mar, 2017
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90%
John•19th Nov, 2017•More details…
90%

"I had some maintenance work done around the house. They were fantastic, fit me in, came and did work, while I was at work on time they said and for a great price. They cleaned up after themselves and nothing was too much trouble. Happy to call on their services again when I need. "
Rating by: Thera | Rating posted: 8th Nov, 2017 | Contact: Karl Symons | Job date: Aug, 2017
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Thera•8th Nov, 2017•More details…
30%

"Happy for the job and on time arrival (as agreed).
BUT, it was not nice experience when it came to the invoice time.
Apparently they change for base to base PLUS vehicle fee on top, which I donï¿½t recall been communicated to me like that over the phone in first place. They claimed that it was a normal ï¿½industry practiceï¿½,... Well based on the quotes from other gas fitters it did not appear to as an industry wide practice. In any event, unfortunately, I did not have written… quote to prove what was communicated to me initially.

However, even taking the ï¿½base to baseï¿½ approach, they still overcharged me! And instead of apologising and re-invoicing me to fix their own mistake they are making it look as if they are making me a favor quote to quote ï¿½ï¿½ We are prepared to give you a credit. If you agree this this, I will send you a creditï¿½."
Jennie Gillespie responded:
"Hi Max, As a company director, I'm sorry you're disappointed with our pricing. Our company policy for charge out work is for our ops team to confirm our charges with a customer prior to carrying out any works. I apologise if this didn't happen as you say. We do charge base to base to cover the tradesman's time and there is a nominal vehicle charge to cover the cost of running a vehicle to and from your property. We have a standard company dialogue that clarifies these charges in our initial talks. We can also provide written quotes. We endeavour to provide fair pricing to our customers and don't wish to impose any nasty surprises............I can't find your name and job in our system Max; can you please contact me direct at [email protected] so that I can seek to rectify any issues you have with your invoice directly. Thanks, Jennie Gillespie"
Rating by: Max | Rating posted: 31st Jul, 2017 | Contact: William | Job date: Jun, 2017
Communication: 0% | Quality: 70% | Reliability: 50% | Value: 0%
Max•31st Jul, 2017•More details, one reply…
85%

"Highly recommended, Tony has been twice to service gas heaters over different years and is always so efficient, clean and expert. Great to use, prompt, arrive when they say, friendly service. Will definitely use again. I even rang head office to let them know what I thought! "
Rating by: VIctoria | Rating posted: 14th Aug, 2015 | Contact: Tony | Job date: Aug, 2015
Communication: 70% | Quality: 100% | Reliability: 100% | Value: 70%
VIctoria•14th Aug, 2015•More details…
93%

"Very efficient, polite and punctual. Made it nice and easy "
Rating by: Claire | Rating posted: 8th Jul, 2015 | Contact: Claire | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 70%
Claire•8th Jul, 2015•More details…
83%

"The office sent the plumber to our 'billing' address and not the property address given clearly over the phone at the time of the booking (to which Topline had been before with other plumbing and roofing work).
Unfortunately, that meant the tenant couldn't wait for the plumber to take rush hour traffic from Campbell's Bay to Kingsland, and we had an otherwise unnecessary trip later in the day for a small job.
Shane the plumber was excellent - arrived promptly at the new time, explained and… fixed the problem with the leaking tap problem, checked all other taps, and left the bathroom tidy.

The office person did apologise and take full responsibility when rang, and someone also rang the tenant to apologise."
Rating by: Stephen | Rating posted: 17th Jun, 2015 | Contact: Shane | Job date: Jun, 2015
Communication: 90% | Quality: 100% | Reliability: 50% | Value: 90%
Stephen•17th Jun, 2015•More details…
80%

"We had an interior wall removed. Work took a bit longer than expected because the old remaining gib needed replacing - overall result was much better for doing this, and still within budget.
Would commend on efficiency."
Rating by: SJV | Rating posted: 24th Feb, 2014 | Contact: Neil | Job date: Jan, 2014
Communication: 80% | Quality: 90% | Reliability: 70% | Value: 80%
SJV•24th Feb, 2014•More details…
90%

"Easy company to deal with. Good communication and very high quality of workmanship. Really happy with the results on our renovation. Would recommend."
Rating by: GK | Rating posted: 11th Feb, 2014 | Contact: Eamon - Builder | Job date: Feb, 2014
Communication: 80% | Quality: 90% | Reliability: 90% | Value: 100%
GK•11th Feb, 2014•More details…
98%

"We used Topline Building to help rebuild / renovate our Master Bedroom wardrobe. I was impressed from the outset by the level of care each of the Topline people showed to our house, right from the minute they arrived with protective plastic and drop-sheets being laid out to keep our house tidy throughout the project. The quality of workmanship has been very good and communication has also been good. The project took a little longer than planned - but the end result has also been better too -… so overall we're very happy with Topline and would recommend to others to use."
Rating by: Glen | Rating posted: 11th Feb, 2014 | Contact: Neil Gillespie | Job date: Feb, 2014
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100%
Glen•11th Feb, 2014•More details…
43%

"Workmanship was good but billing is unscrupulous. Quote was half of final charges (no mention of service fee and hourly rate not job rate as told on the phone). Get a written quote if you use this company. Wish I'd checked this website before - seems like overcharges are an ongoing issue!"
Jennie responded:
"We regret Claire feels she has been treated unfairly. When a customer phones in to book a job with us, our office staff have a formal qualification process in place which includes verifying our charges with customers before proceeding with any work. We have standard hourly rates across our services broken down into quarter hour increments and a daily service charge which is a fixed mileage charge to and from the property. On top of this, there can be charges for parts and materials should these be required. If a customer prefers to obtain a quote or estimate for the total works this can be arranged for most job types. Our office staff and trade’s team do their utmost to keep our customers informed on price and job progress. Topline has been successfully trading for over 25 years now and have longstanding relationships with many satisfied customers as you can see on our website. We note there have been 9 poor reviews listed on this website over an 8 year period. Although any poor review is disappointing, in context this number is very small especially considering our team’s high work load. Some members of our trade’s team for example, complete 8 or 9 different jobs a day regularly. "
Rating by: Claire | Rating posted: 30th Aug, 2013 | Contact: Sharon | Job date: Jan, 2013
Communication: 100% | Quality: 70% | Reliability: 0% | Value: 0%
Claire•30th Aug, 2013•More details, one reply…
48%

"Wish I had checked here first. I compared prices for a gas hob repair and selected Topline. However, I was not told the time per hr included their travel time. Be aware of this all future Topline users. "
Rating by: Simone | Rating posted: 15th Aug, 2011 | Contact: Keith | Job date: Jul, 2011
Communication: 40% | Quality: 50% | Reliability: 90% | Value: 10%
Simone•15th Aug, 2011•More details…
15%

"Job was to install new gas hob. Thomas arrived and commented that job to replace 4 gas jets and connect the supply pipe was simple and should be finished quickly. Two hours later Thomas advised me there was a problem. A gas jet was stuck and now damaged. He said he thought it was glued in. The flats on the jet had been rounded off. He said to ring the mfr and left. I rang Delonghi and they sent out a technician. He removed the jet in 10 seconds and said he'd never seen this before. The removed… jet thread was fine with no glue present. The technician said Thomas had probably used a removal tool that was worn or the wrong size. I called Topline back and Thomas returned and finished the job. The hob worked fine. Then the bill arrived. They charged me for a staggering 4.25 hours and 1.5 vehicle charges for a job that should have taken about 1 hour. I challenged this and sent them photos of the damaged jet. No reply. After the first overdue notice I paid the bill and enclosed another request to reconsider the charge. Still no reply. I do not think this company is interested in customer satisfaction. I no longer trust them and will not deal with them again. PS. Recently I found the hob was not sealed to the bench, after a spill leaked into the cabinet. Hence the poor quality rating. I sealed it myself to avoid any further complications."
Rating by: Alan | Rating posted: 1st Jan, 2009 | Contact: George | Job date: Jul, 2008
Communication: 10% | Quality: 30% | Reliability: 10% | Value: 10%
Alan•1st Jan, 2009•More details…
55%

"Called Topline in to repair a small leak in my roof. As my house was two storey they sent two men for safety reasons - fair enough. The guys arrived on time, were pleasant and cleaned out some leaves in the guttering, identified some other repairs that would need doing soon and told me they had squirted around some silicon as there was no obvious hole. Seemed to take a long time to do such a small job though. So they left, I got the HUGE bill and then it rained and I still had the leak!… Called the company and was told that to get them to come back and have another go would cost me more. I appreciate it can be hard to find the origin of small leaks but they would not even do one return visit within the original cost. Poor customer service, and no value for money in my opinion, so I will not use them again."
Rating by: Keren | Rating posted: 2nd Oct, 2007 | Contact: Can't Remember | Job date: Aug, 2007
Communication: 70% | Quality: 50% | Reliability: 100% | Value: 0%
Keren•2nd Oct, 2007•More details…
94%

(no comment)
Rating by: Bob | Rating posted: 11th Feb, 2007 | Contact: Cant Remember | Job date: Aug, 2006
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 75%
Bob•11th Feb, 2007•More details…
100%

"I had first class service and would not hesitate to use this company again."
Rating by: Kate | Rating posted: 2nd Aug, 2006 | Contact: George | Job date: Jul, 2006
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kate•2nd Aug, 2006•More details…

Topline Trade Services Ltd / Plumbers / Plumbing Contractors in Mt Eden