Wasabi Group Ltd
Heat Pump in Tawa

"We used Wasabi a year ago to install a Lossnay ventilation system. We found them to be professional and communicative throughout. The first assessment of our needs was honest and did not overpromise what the system would be able to achieve or sell us additional products beyond what our house needs. We really appreciated this and is one of the reasons we are comfortable that the system was right sized for our requirements. The installers were very professional, efficient and respectful of our home (and we enjoyed giving them a few sausages on the BBQ after they were done). We delayed reviewing until after a year had passed to ensure the system worked as it should (especially in the winter months) which it does. We are very happy with the air quality in our home since installing the Lossnay system and the services from Wasabi in supplying and installing it. We would highly recommend them."

4th Jan  •  Rating by: Lina  •  Contact: Lina K Worthing  •  Job date: Jan, 2025

"Excellent experience from start to finish with all staff from Wasabi. Very fast, efficient, innovative and friendly. Appreciated the knowledge of how installation would be most effective in our split level home and opted for multi split to cover both floors of house with only one outside unit. Highly recommend!"

4th Jan, 2025  •  Rating by: Kathryn  •  Contact: Wasabi Air team  •  Job date: Dec, 2024

"Really rate Wasabi highly for their work. Free site visit to walk through options with Paul was so valuable and Nathan did a great job of the install. Price was great and would highly recommend them ????"

6th Nov, 2024  •  Rating by: Pat  •  Contact: Nathan  •  Job date: Nov, 2024

"An overall outstanding customer service from the initial assessment, planning and quotation work completed by Paul through to the full completion of the job by the Wasabi installation team. We had 3 outdoor Mitsubishi heat pump systems (2 multi-split) and 5 indoor hi-wall units installed.

In particular for one unit, ducting installation was challenging to get into the upstairs family room due to the angling of the house and garage below. Paul come up with a great solution to run one set of pipes and draining up through the garage into and through a bedroom wardrobe to provide connectivity to the indoor hi-wall unit in the upstairs family room on the other side of that wardrobe. The installation team installed the ducting in a way that allowed us to very easily reinstall the wardrobe organiser system.

Throughout the 3 days onsite, the installation team were happy, cheerful, worked efficiently together and communicated well and often with us to keep us informed and seek clarification when needed.

Overall, our Wasabi team exceeded our expectations through their creativity in finding solutions, and overall skills and expertise. We highly rate the team."

30th Sep, 2024  •  Rating by: Carol  •  Contact: Paul Spittal  •  Job date: Sep, 2024

"Great friendly service Wasabi from our very first contact with you, down to the installation team, you delivered what you promised. Really impressed with the installation guys who quietly and efficiently worked away and I didn't need to clean up afterwards! Thanks Guys"

23rd Jul, 2024  •  Rating by: Gill  •  Contact: Bradley and Basil  •  Job date: Jul, 2024

"Very happy wilth dealing with Wasabi.
We're Masterton-based and needed a replacement heat pump in our house. Adrian from Wasabi came and assessed our needs and listened to our longer terms ideas and provided quotes to suit.
We also got quotes from a couple of other installers, but when I e-mailed all 3 asking for why I should choose them, only Wasabi responded .. and promptly. So Wasabi got the business - even though they cost a little bit more, I had greater confidence in them responding promptly if we ever have an issue with it.

Everyone at Wasabi that I have dealt with has been friendly (or at least pleasnt) and have communicated well.

Thanks very much to Adrian and Cassandra and the Wasabi crew - you have all been good to deal with.

(Note: I haven't given them a perfect rating because the installers were about 1/2 - 1 hour late arriving. Other than that, no issues.)"

18th Jul, 2024  •  Rating by: Graeme  •  Contact: -  •  Job date: Jul, 2024

"I was thoroughly impressed with the customer service, advice and the excellent work of the install crew. It was such a clean install from a professional team.

We went with Wasabi on a recommendation, I will certainly be recommending them in future."

12th Jul, 2024  •  Rating by: Llew  •  Contact: Wasabi install crew  •  Job date: Jul, 2024

"Amazing service from start to finish, very happy with the heat pump that was installed, Adrian was amazing to deal with!"

28th Jun, 2024  •  Rating by: Janine  •  Contact: Adrian  •  Job date: Jun, 2024

"Nathaniel was booked to service my heat pump, but he also took the initiative to re-direct the pipe so that any condensation from the air conditioning function would flow more effectively. The heat pump is working fine now. Nathaniel also provided advice on trouble-shooting for the future. Thoroughly happy with Wasabi Group's service and work ethic."

28th May, 2024  •  Rating by: Kate  •  Contact: Nathaniel  •  Job date: May, 2024

"Team were a pleasure to deal with and did a quality job installing two heat pumps. Took time to explain and respond to my queries and problem solved the joys of installing into existing residential house. Would happily recommend the Wasabi team, from Paul quoting right through to install. Cheers Chris"

21st May, 2024  •  Rating by: Chris  •  Contact: Sam, Nathan, Basil  •  Job date: May, 2024

"Fast, efficient and friendly. A complex job, problems were skilfully overcome. Pleasant and knowledgable staff."

10th May, 2024  •  Rating by: Gordon  •  Contact: Adrian McKibbin  •  Job date: May, 2024

"I chose Wasabi based on recommendations from others. I was not disappointed and impressed with their efficiency and professionalism."

19th Apr, 2024  •  Rating by: Peter  •  Contact: Paul Spittal  •  Job date: Apr, 2024

"The Wasabi team proved to be professional and easy to deal with, from the quote through to installation. Full marks to Sam, Riz & Basil who successfully tackled a job that was not straightforward - Sam was an effective, real-time problem-solver."

19th Apr, 2024  •  Rating by: David  •  Contact: Sam and Riz  •  Job date: Mar, 2024

"Wasabi team were friendly,knowledgeable, appeared to take pride in their work and set up our Wi-Fi for us. We would have no hesitation in using them again."

15th Apr, 2024  •  Rating by: Graeme  •  Contact: Wasabi  •  Job date: Apr, 2024

"Really glad we went with Wasabi Group for installing our heat pump. Paul was extremely great to deal with. The installation turnaround time was very quick as well which was a nice bonus."

8th Apr, 2024  •  Rating by: Sam  •  Contact: Wasabi Group  •  Job date: Apr, 2024

"Fantastic service, prompt and efficient.
Got the job done quickly, and guys onsite were happy, pleasant and willing to accomodate."

14th Mar, 2024  •  Rating by: Maureen  •  Contact: Not sure  •  Job date: Mar, 2024

"Wasabi were prompt with communication, quoted quickly and did a great job installing our heatpump very quickly after quoting."

3rd Mar, 2024  •  Rating by: Anita  •  Contact: ?  •  Job date: Mar, 2024

"I would happily recommend Wasabi to anyone

Very smooth process from the quoting stage up until installation stage.

Rang them to ask for a quote and Paul visited our home and explained our options clearly and thoroughly. Wasabi were able to start work less than a week after we accepted the quote which was fantastic.

Mitchell who did the install were outstanding! Everything looks perfect and there's no mess to take care off."

1st Feb, 2024  •  Rating by: Welli  •  Contact: Mitchell  •  Job date: Feb, 2024

"Would definetly recommend this company. The technician worked incredibly hard to get the job done, it was a very hot day and a challenging job.
Nate was professional, courteous and friendly. Absolutely awesome effort and service"

10th Jan, 2024  •  Rating by: Erin  •  Contact: Nate  •  Job date: Jan, 2024

"This is the second time we have used Wasabi Group and Adrian and his team were great! Very quickly booked in and scheduled. All installed and cleaned up beautifully. HIghly recommended for the work and the pricing."

17th Nov, 2023  •  Rating by: Sharon  •  Contact: Wasabi Group  •  Job date: Nov, 2023

"Very happy with the work done by Wasabi Air replacing a ducted heat system in my house. Sam and his team were very professional, kept me up to date with progress and cleaned up afterwards. Definitely recommend them."

28th Sep, 2023  •  Rating by: Philippa  •  Contact: Sam and team  •  Job date: Sep, 2023

"Very efficient, skilled and polite heat pump installers.
Would definitely recommend.
Placing of inside and out side units exactly where we wanted. Installation pipework subtle and unobtrusive. No mess to clean up.
Whole team from Sales person to installers to accounts polite and efficient."

20th Sep, 2023  •  Rating by: John  •  Contact: Wasabi  •  Job date: Sep, 2023

"We were referred to Wasabi by a friend who highly recommended them. Paul visited out home and explained our options clearly and thoroughly. Wasabi were able to start work less than a week after we accepted the quote which was fantastic.
The crew who did the install were outstanding! They were polite, professional and really personable. I was super impressed with how tidy and safety conscious they were. They left no mess behind and did a fantastic job on the install. Everything looks perfect. We havent even used out ducted heating as yet, but on service alone I would happily recommend Wasabi to anyone."

14th Sep, 2023  •  Rating by: Niki  •  Contact: Paul Spittal  •  Job date: Sep, 2023

"Excellent, neat work done cheerfully in really grotty Wellington conditions. The boys were on time, efficient, polite and neat in cleaning up after themselves. This is the third heat pump Wasabi has installed for us and they have proved to be reallty reliable in their after-sales service. Very good customer service all round."

23rd Aug, 2023  •  Rating by: Shirley  •  Contact: Liam and his mate  •  Job date: Aug, 2023

"We had a underfloor ducted heat pump sytem installed in our Wellington Villa. Very friendly, professional and efficient service, from the scoping of the job, with detail and professionalism, through to the install. The team knew what they were doing and did it quickly and well with no fuss."

21st Jul, 2023  •  Rating by: Paul  •  Contact: Wasabi Group Wellington  •  Job date: Jul, 2023

"Great friendly, efficient service recieved from all departments of Wasabi Paul, George and Cassandra. very pleased with pricing, recommendations and the professional instaltion completed. thoroughly recommend."

28th Jun, 2023  •  Rating by: Andy  •  Contact: Paul and George  •  Job date: Jun, 2023

"Paul came to give me a quote and was knowledgable and professional. He sent me a quote with two options within a day or two and responded quickly to my emailed questions. Bradley and Liam did the install. I really appreciated Bradley's solution focussed approach to some tricky issues with the wiring and the result looks good as well as doing the job well. Liam ran through how the unit operates. Jordan organised the booking and invoicing and Lucia sent through Bradley's compliance certificate. I am very happy with the process from beginning to end. It was fast, efficient and low stress. Thank you!"

30th May, 2023  •  Rating by: Lis  •  Contact: Bradley, Liam, Jordan, Paul  •  Job date: May, 2023

"Very good company to work with. All communication was quick and clear and any challenges were dealt with immediately. Installation was exemplorary and the team of installers were friendly, knowledgable and efficient. We can thoroughly reccomend this company"

24th May, 2023  •  Rating by: Greg  •  Contact: Liam and Bradley  •  Job date: May, 2023

"Great experience with Wasabi. FIrst of all a very professional rep who really knew the product and was able to offer informed advice. We had the quote immediately, accepted and the installation was done within a week by very competent and friendly installers."

18th May, 2023  •  Rating by: Dave  •  Contact: Liam + Bradley  •  Job date: May, 2023

"Heat pump install was well done at a good price and quickly completed with minimum disruption."

11th May, 2023  •  Rating by: Marc  •  Contact: Chris  •  Job date: May, 2023

"Excellent service. Incredibly efficient from start to finish - I had the quote in my inbox before the rep had left the house, install booked within an hour of accepting the quote, and install completed seven days after quote acceptance. Very happy with neat and tidy install."

6th May, 2023  •  Rating by: Wendy  •  Contact: Jordan Statham  •  Job date: May, 2023

"Good speedy service, two weeks from phone call to job completed! Could have been a tricky install, but all staff were professional, friendly and helpful, with excellent communication. Could not be happier with the experience!"

21st Mar, 2023  •  Rating by: W L  •  Contact: Paul Spittal  •  Job date: Mar, 2023

"From arranging quote through to installation of unit Wasabi staff were informative, helpful and did a great job. Thier price was more than competitive to. Technician was on time, performed installation efficiently and clean up after himself. Thank you for a great service."

20th Mar, 2023  •  Rating by: Damian  •  Contact: Damian Bengree  •  Job date: Mar, 2023

"We’ve had Wasabi to install 2 heat pumps. The first was following a full quote process with a number of installers, the 2nd straight to Wasabi - because we were so impressed with their workmanship on install 1, we had no hesitation in using them for the 2nd. Timely, quick, and no mess. Well done."

22nd Feb, 2023  •  Rating by: Wyn  •  Contact: Liam & George the sparky  •  Job date: Feb, 2023

"Wonderful experience again, this is the 2nd property we've had a heat pump installed by Wasabi and they are great to deal with."

17th Feb, 2023  •  Rating by: Will  •  Contact: Ethan  •  Job date: Feb, 2023

"Shaun did a great job, communicated well, and left me confident on how to maximise the quality and life of our heat pump."

17th Feb, 2023  •  Rating by: Andreas  •  Contact: Shaun Cox  •  Job date: Feb, 2023

"Excellent service. Great communication throughout, Shaun explained everything in detail, including the cause of the fault etc. Positive attitude, professional work, done in a timely manner. What else can I say? Five stars service. Thank you."

9th Feb, 2023  •  Rating by: Dylon  •  Contact: Shaun  •  Job date: Feb, 2023

"This is on behalf of my elderly Mum. The process from begining to end was seamless and very well organized. Communication was excellent, and we would certainly use this provider again.
We appreciate the speed on which this job was carried out in Mums house. :)"

2nd Feb, 2023  •  Rating by: John  •  Contact: Regan  •  Job date: Jan, 2023

"We had Shaun come and do a service on our heat pump and he was awesome! Good to get along with, very respectful and job well done. Our heatpump is working better than before!
Thanks Shaun"

19th Jan, 2023  •  Rating by: Cassie  •  Contact: Shaun  •  Job date: Jan, 2023

"Absolutely brilliant!

Within 24 hours of contacting them for a heat pump quote they had visited, talked through some options and had a quote in my inbox.

The next day we booked an install date and they ended up ringing a few days early saying they were ahead of schedule and could come sooner if I would like.

They were so efficient and helpful. Every person I dealt with from the sales team to the installers were amazing!"

13th Jan, 2023  •  Rating by: Andrew  •  Contact: Multiple  •  Job date: Jan, 2023

"Extremely impressed with both the service and follow ups from Adrian and the great communication from the Wasabi Team overall.
Plus the install team were very friendly and good to deal with. Regan was great and went the extra mile the following day when a small issue arose.
Both Adrian and Regan are a credit to the Wasabi team and I would not hesitate to recommend Wasabi for your Heat Pump requirements! Many thanks. :-)"

18th Nov, 2022  •  Rating by: Paul  •  Contact: Adrian / Regan  •  Job date: Nov, 2022

"Great company to deal with. One week from contacting them about a heat pump to installation. Excellent communications and response.
The installers were professional, polite and very efficient and kept us informed during the install.
Highly recommended company."

18th Nov, 2022  •  Rating by: Rob  •  Contact: Wasabi Group  •  Job date: Nov, 2022

"Adrian and the team were outstanding. Clear communication and excellent delivery. Could not recommend it higher. The job was on time, within the price, with no remedies needed."

14th Nov, 2022  •  Rating by: Charlie Hopkins  •  Contact: Adrian Mckibbin  •  Job date: Nov, 2022

"We are 100% happy with this work - right from the time of initially contacting Wasabi to get a quote for a heat pump to having it installed. Communication was great all throughout the process - timely, informative, clear and courteous. The install took a little long than anticipated but that was through no fault of Wasabi - were due to access to wiring in our home and the ground surface for the outside box - but the guys preserved with the task until it was complete.
Would definitely recommend Wasabi to all!!!!"

2nd Nov, 2022  •  Rating by: Charlotte  •  Contact: George and ... ?  •  Job date: Nov, 2022

"Awesome to deal with during the pre install, install and post-install phase. All staff and workers were nice people and genuinely wanted to do a good job. Work quality was really good, everything install as per agreed. Could not have asked for, or had any better level of service or customer care."

20th Oct, 2022  •  Rating by: Erik  •  Contact: Wasabi  •  Job date: Oct, 2022

"The team worked hard to overcome one or two difficulties that affected the installation job, but persisted willingly into the evening until it was completed successfully. While appreciating their dedication, it was a comfort to know that the installation cost was a fixed price and the extra hours beyond what was predicted would not be a charge to us."

11th Oct, 2022  •  Rating by: Paddy  •  Contact: Ethan Donnelly  •  Job date: Oct, 2022

"Everyone we had contact with was helpful, polite and professional, throughout the entire process of deciding upon and getting a heat pump installed. The installer was efficient, tidy and told us what was what during and after the installation.
Yes I would recommend Wasabi group."

23rd Sep, 2022  •  Rating by: Chris  •  Contact: Regan  •  Job date: Sep, 2022

"Really good preparation and communication.
The process from various quotes through to installation of the heat pump in a tricky retrofit project was very efficient and completely troublefree."

31st Aug, 2022  •  Rating by: Frances  •  Contact: Paul Spittal Salesperson  •  Job date: Aug, 2022

"Wonderful service from start to finish! Friendly, professional, efficient and reliable.
Absolutely no hesitation in recommending this company."

26th Aug, 2022  •  Rating by: Stephanie  •  Contact: Cailean Atkins  •  Job date: Aug, 2022

"Everyone we dealt with at Wasabi - the salesman, the admin team, the installers - gave us excellent service. They were on time, friendly, professional and great on communication - well done guys. Would highly recommend Wasabi."

18th Aug, 2022  •  Rating by: Lindsay  •  Contact: T and George  •  Job date: Aug, 2022

"Great service. Very tidy and helpful. Very happy with the install. Staff professional and helpful. Couldn’t fault."

23rd Jul, 2022  •  Rating by: Chris  •  Contact: Wasabi staff  •  Job date: Jul, 2022

"If you're seeking a reputable, reliable company to install a heat pump I'd heartily recommend Wasabi Air Limited - the guys that did my installation were polite, efficient, checked things out with me throughout the process - and cleaned up after themselves - I'm really happy with the job!"

21st Jul, 2022  •  Rating by: Perry  •  Contact: Perry Alexander Walker  •  Job date: Jul, 2022

"Great company. Excellent communication, always kept up to date with timeframes etc, would definitely recommend Wasabi Air."

14th Jul, 2022  •  Rating by: Michael  •  Contact: Nate and Joe  •  Job date: Jul, 2022

"The 2 guys were friendly, efficient workers, tidied after themselves, would recommend"

11th Jul, 2022  •  Rating by: Henrieta  •  Contact: Sorry can’t remember, one middle age and one young gentleman  •  Job date: Jul, 2022

"Tony did an excellent job in replacing our old heat pump, installed 22 years ago, with a new Mitsubishi model. Looks perfect. Highly recommended."

1st Jul, 2022  •  Rating by: James  •  Contact: Tony  •  Job date: Jul, 2022

"Really impressed with the team Wasabi sent to install my ducted heating system. Very professional - great communication, nice workmanship, and they did a decent job of tidying up too.

Highly recommend."

30th Jun, 2022  •  Rating by: Marcus  •  Contact: Nathan  •  Job date: Jun, 2022

"Great service again from all the team at Wasabi. Highly recommended!"

26th Jun, 2022  •  Rating by: Annie  •  Contact: Annie Davidson  •  Job date: Jun, 2022

"We had a very good memory of the great job done by the Wasabi team when we were tenants. So we called them back for the installation of a heat-pump in our new own house. Again they did a great job and were very pleasant to deal with, from the design of the project to the after-service. They respond quickly, are reliable and professional."

3rd May, 2022  •  Rating by: Julie  •  Contact: Taewa and Liam  •  Job date: Apr, 2022

"Wasabi Air installed ducted heating in our house in April 2022.

From start to finish Malcom and his team were great to work with. They really took the time to explain all of our options and offered a competitive quote.

All of the team were friendly and punctual. Our house is old with quite a few quirks and the team spent time making sure they installed each grate in the best position. They also cleaned up after themselves and left our house tidy.

The heating system is amazing and well worth the investment. We’d also recommend Wasabi Air."

20th Apr, 2022  •  Rating by: Rachel  •  Contact: Malcolm Mansfield  •  Job date: Apr, 2022

"Great experience, everything happened as explained. Felt professional and orderly. Thanks"

31st Mar, 2022  •  Rating by: Carmen  •  Contact: Wasabi Group  •  Job date: Mar, 2022

"Just superb from the first phone call to the completed installation. Dealing with Wasabi has been an absolute pleasure and we could not be more delighted with the result. Thank you!"

29th Mar, 2022  •  Rating by: Alison  •  Contact: Wolfgang installed/Paul quoted/Mel arranged  •  Job date: Mar, 2022

"Exceeded expectations, from start to finish. Very thorough and professional. Comprehensive heating report providing compliance evidence to Healthy Homes heating standards. No short-cuts taken with installation including 230v wiring through to switchboard and HVAC plumbing etc. Followed standard H&S protocols (Covid) while on site. Engineer also provided quick run-down of main control functions at the end of the job which was appreciated."

28th Mar, 2022  •  Rating by: Murray  •  Contact: Taewa  •  Job date: Mar, 2022

"Unavoidable shipping delays because of Covid meant we had to wait several months for install. The company managed to source the second outdoor unit form another installer and then installed the whole promptly. It was a tricky install and Regan and his colleagues did very well doing in the originally planned time even though a number of fellow staff were in isolation under Covid rules. So far the whole works really well and we are pleased with the result. Thank you."

19th Mar, 2022  •  Rating by: David  •  Contact: Adrian McKibbin  •  Job date: Mar, 2022

"The team were brilliant with key members listening to what we really wanted and working to make it fit within our detailed requests, from specification through to fitting details. So impressed with the fitting of the gear as the installation team thought about what they were doing, instead of just taking the easiest route for them. A very high quality installation result. They were also very friendly which is always appreciated. Adrian did an awsesome job specifying the job with the design changing multiple times as we worked out what would be the best result for us. Very patient and thorough work. Megan from the office sent us regular updates on delivery and administration which is so appreciated. Overall Wasabi delivered earlier than we expected, which is pretty impressive with the holdups in transportation and delivery. Have no reservations recommending Wasabi, superb job. The Mitsubishi heat pumps are most impressive too and we are delighted with the funcionality and result."

17th Mar, 2022  •  Rating by: Alex  •  Contact: Adrian  •  Job date: Mar, 2022

"Outstanding service from the initial inquiry , to the quote, an explanation of the quote, and the installation. The installers were on time, very customer focused, did a great job and explained everything about the unit. Couldn't be more impressed with this company and would highly recommend them,"

28th Feb, 2022  •  Rating by: kate  •  Contact: Wasabi Group.  •  Job date: Feb, 2022

"The team from Wasabi was onsite for three days and did a fantastic job. They were very clear about what was happening, they did a great job cleaning up and explaining to operate the new heat pump. They were particularly thoughtful when my 2 year old grandson visited, ensuring he was not alarmed by unexpected holes in the floor. I have always had excellent work from the Wasabi team and would not consider using anyone else."

24th Feb, 2022  •  Rating by: sally  •  Contact: Paul Spittal  •  Job date: Feb, 2022

"Great company to deal with, very tidy install by a good bunch of tradesmen. Not the cheapest but can't fault their workmanship so you do get what you pay for."

18th Feb, 2022  •  Rating by: Justan  •  Contact: Frank  •  Job date: Feb, 2022

"Fantastic service. Job was completed quickly and to an excellent standard. Thanks!"

16th Feb, 2022  •  Rating by: Ben  •  Contact: Jordan  •  Job date: Feb, 2022

"Brilliant surface, very professional, friendly, turned up when they said they would and delivered what they promised. Were very helpful and insightful and had a great experience with their installation. Much appreciated!"

22nd Jan, 2022  •  Rating by: Toby  •  Contact: Paul  •  Job date: Jan, 2022

"Really happy with the overall process from the consultation to the final installation. The sales rep Paul was very knowledgable. The installers were great and very well mannered and I felt like we were guided and communicated through each step of the way. Really great service and I am thrilled about the system!"

17th Jan, 2022  •  Rating by: Matthew  •  Contact: Paul Spittal  •  Job date: Jan, 2022

"Both my wife and I have been thrilled with the level of professionalism, politeness, and communication throughout the entire process with you and the team. You all made an amazing effort to keep us in the loop every step of the way and we feel very lucky to have had Wasabi group install our ducted heat pump system."

29th Nov, 2021  •  Rating by: Scott  •  Contact: Tony and Adrian  •  Job date: Nov, 2021

"Excellent service throughout the process, from initial visit by sales rep to installation. Installation was quick and efficient. We are also very happy with the machine they provided."

16th Nov, 2021  •  Rating by: MWS  •  Contact: Mitchell  •  Job date: Nov, 2021

"This was the 4th heat pump we've had installed by the Wasabi team over several years and we're yet to have any reason to consider another company.
Good quote, great communication - including whilst obtaining the units, and a fantastic job on the installation. Thanks :)"

15th Nov, 2021  •  Rating by: CJ  •  Contact: Adrian/Jordan/Mitch  •  Job date: Nov, 2021

"Very quick installation of heat pump due to a change in work schedule.
Thank you Paul and the team for making this happen.
The job was done sooner than expected and I'm pleased with the result.
Happy to recommend to others."

26th Oct, 2021  •  Rating by: Wendy  •  Contact: Paul Spittal  •  Job date: Oct, 2021

"The quote was thorough and helpful guidance provided. The communications were good. The workers turned up on time, were friendly and considerate and consulted appropriately. They persisted & were patient when they struck some challenges and they explained clearly to me how to use our new heat pump. Good job!"

8th Oct, 2021  •  Rating by: Fiona  •  Contact: James & Liam I think  •  Job date: Oct, 2021

"From the salesperson to the email contacts through to the installers, absolutely seamless process. Could not recommend Wasabi Air more! Very very happy with our product, the care that everyone went through to make sure it was the best solution for us. Special mention to the installers who were awesome and went above and beyond to provide us with an awesome end result. Our old machine was an absolute rusty mess and the team made sure to clean up the roof from all the rust, they used an internal drain that was present even though it caused them to have to change the plans on the spot, Ethan was awesome and explained everything and provided alot of different ways of going about the job!
Installation took only half the time I expected. Thanks heaps Wasabi Air, will be recommending you to anyone getting a heatpump!"

10th Sep, 2021  •  Rating by: Sebastian  •  Contact: Ethan Donnelly + Installers  •  Job date: Sep, 2021

"Very smooth and professional operation, with excellent results. I'm glad to have chosen Wasabi."

6th Sep, 2021  •  Rating by: Peter  •  Contact: Mel Abbot  •  Job date: Sep, 2021

"Excellent service again from all the team at Wasabi. Highly recommended."

4th Sep, 2021  •  Rating by: Annie  •  Contact: Wolfgang  •  Job date: Sep, 2021

"Wasabi team (Lucia and consultant Adrian) are a delight to deal with. Unfortunately I wasn't at home when my heat pump got installed but thank you, I love my new heat pump. I highly recommend Wasabi group."

1st Sep, 2021  •  Rating by: Shar  •  Contact: sharlene John  •  Job date: Sep, 2021

"Great experience from the initial meeting and thorough quote to the installation of two heatpumps."

15th Aug, 2021  •  Rating by: Sarah  •  Contact: Can't recall  •  Job date: Aug, 2021

"Our 2nd heatpump installed by WasabiAir, both have been great jobs solid advice from the consultation and great expectation management through to the completion of the job. The installation was efficient and professional. They will definitely be my first port of call for any future needs."

11th Aug, 2021  •  Rating by: James  •  Contact: Paul Spittal  •  Job date: Aug, 2021

"I can’t recommend the Wasabi team highly enough! We hired them to install a new Mitsubishi ducted heat pump system. The unit was installed in the attic and ducts dotted around the house in the ceiling.

The guys worked hard on the job for 3 days and I can’t rate them highly enough. We have an old house, which can be difficult at times! It didn’t phase the team from Wasabi at all! They arrived on time everyday, punctual, polite and all had a great sense of humour amongst them. Even when the odd challenge arose, they just got on with it and solved things.

They chose the ceiling vent spots very carefully and consulted with me on anything they weren’t sure about. They did clever things too, like making sure one of the vents was above the cats bed tower… some very, very happy warm cats when the job was done ????

The final installation is very tidy. There are a tonne of complicated air tubes running all over the loft, but the Wasabi guys didn’t leave it in a mess, they tied it all off nicely so we still have accessible storage space in the loft. This really was a top job, I can’t recommend the team highly enough! ????????"

5th Aug, 2021  •  Rating by: Angel  •  Contact: Paul Spittal (contact person)  •  Job date: Aug, 2021

"I am glad to finally have a working heat pump in our tenant's apartment again. It took a while to get a person to look at the broken unit and then a replacement unit installed. This was all communicated very well and due to the post-COVID market. The unit and installations seemed expensive but this was likely compounded by a trickier install which required moving the exterior unit location and mounting. The heat pump actually got installed a week earlier than expected which was great. The unit was installed as per direction. I have used Wasabi for years and they remain my preferred provided : )

There are a couple of easy things that would result in a better customer experience. These include:

- Cleanliness
. use of facilities left the white hand towel in our bathroom brown and dirty
. a used cup was left in the sink
. the entry rug leading into the apartment was left dirty from not removing shoes when walking between inside and outside areas where it was wet.
. A small amount of dust and plaster were left on the surfaces and floor around the repair areas.

- Follow-up work:
. A small hole was cut in the gib below a window which we will now need to be repair.

Our apartment is set up for guests so needs to be clean and ready. Fortunately, we didn't have a booking post-install. These things are all easily dealt with and I can handle them, but removing shoes when coming into the house, tidying up when finished, washing any dishes used and communicating about what the customer will need to do post-install would be good."

9th Jul, 2021  •  Rating by: Jennifer  •  Contact: Jordan Statham  •  Job date: Jul, 2021

"Excellent communication and support, provided accurate lead-time on availability of products (and had a good range of choices). Advice seemed spot on - at no stage did we feel upsold - felt that we were getting honest advice from an experienced team. Units were installed in one day, tested on site, and the team walked us through the operation of the new units. Went the extra mile and showed us some tips on maintaining existing units. Excellent work, and quality end result! Thanks."

5th Jul, 2021  •  Rating by: Ben  •  Contact: Team effort  •  Job date: Jul, 2021

"Ethan who gave Quote didn’t seem to know product very well said the heat pumps I were interested in were using old refrigerant – he was wrong. Said it would take about 2 months to get heat pump I was wanting – time was actually halve this Poor email communication Took a week to reply to question.
Initial installation (Tony) was ok but outside unit was damaged on arrival this was replaced by someone learning the heat pump installation process. This didn’t go well had to get someone (Tony) back to see why not heating . Problem found.
Trainees need to be supervised .
Now water coming out bottom of unit rather than drain pipe. Wasabi advised of this. They Don’t seem to think an issue as nothing was done to fix it however mitsubishi Heavy Industries not impressed with this see below
“It seems the grommets where not put in then, in most cases however this should not
be needed however better to safer by adding a tiny bit of silicone.
I have put their area representative in copy so they see this and hopefully give
them a call to advise this is not acceptable to disregard this as not important.
I would however also advise them that you have been in contact with Auckland tech
support and these grommets are necessary to stop water from leaking out instead of
leaking out the drain hose as designed to when installed.”"

2nd Jul, 2021  •  Rating by: Karl  •  Contact: tony dont know name of other person who did 2nd instal  •  Job date: Jun, 2021

"Great service,excellent communication as was a delay in supplying equipment. Adrian did a great job when quoting job giving considered and honest advice on type and placement of system. T and Matt done a great job on the installation, very happy definitely would recommend."

16th Jun, 2021  •  Rating by: Tatua  •  Contact: T  •  Job date: May, 2021

"Wasabi were extremely professional when installing our ducted heat pump system, all the way from the first consultation to colour matching the final vent. I trusted Malcolm's advice in the sales process, and appreciated his patience and problem solving skills. The installation crew (Sam, Nate and Liam) were fantastic. They were mindful of their work around the house while we were home, kept us in the loop when decisions needed to be made, followed through on what was agreed, and were generally a friendly bunch. Mel at the office responded quickly, and had a great attention to detail like suggesting colour matching choices for a door vent. Couldn't have wished for a better experience!"

9th Jun, 2021  •  Rating by: Ingo  •  Contact: Malcolm Mansfield  •  Job date: Jun, 2021

"I would never EVER use this company again."

7th May, 2021  •  Rating by: Jays  •  Contact: Ethan  •  Job date: May, 2021

"I couldn't fault the service from the Team at Wasabi Air. We booked for a service as my heatpump had not been working. Jason arrived and what a professional. This is the second time we've had Jason do a maintenance check. He is trustworthy, reliable and friendly. Told me the sad news that my heatpump needed to be replaced. That afternoon received an email with a couple of quotes from Jordan. Jordan was a pleasure to deal with. Emails were very informative, professional and friendly. New heatpump all booked for the 7th of May. Received another email from Jordan to inform me that they could move the installation forward to the 30th April. Sooner than expected which was great. Tony arrived on time and installed the new heatpump. He was again very professional and even cleaned the area he was working in when he finished. Very much appreciated. He took time all through the installation to explain what he was doing and before he left he made sure everything was working and that I knew how to use the machine and the app. I highly recommend the Team at Wasabi Air. They are fantastic. A big thank you from me."

30th Apr, 2021  •  Rating by: Michelle  •  Contact: Tony  •  Job date: Apr, 2021

"Wasabi did a great job of installing our heating system. Paul provided the quote and did it in thorough and timely fashion. The install team led by Josh did a great job of putting the system in. Excellent communication from the start, on-time installation, and a real care for our home, including letting the dog in and out for a wander in the back garden. I have no hesitation in recommending them."

30th Apr, 2021  •  Rating by: Grant  •  Contact: Josh  •  Job date: Apr, 2021

"From the first phone call to the last correspondence, Wasabi was so easy to deal with

Starting with the quote/initial assessment with Paul, I felt well looked after, he listened to the needs and provided guidance where it was needed. The install was booked for a date earlier than I had initially thought, and when Josh G arrived to install it, he was quick, tidy, and efficient- even finishing ahead of schedule. After clearly explaining how everything worked, he set my phone up to talk to the heat pump app and made sure I was happy with everything that had been done. Clean-up after the work was completed by him to a high standard which was really good to see, and everything's been working perfectly since.

Would highly recommend Wasabi to anyone looking to get similar work done, they did an excellent job and for a very competitive price."

29th Apr, 2021  •  Rating by: Robert Bickford  •  Contact: Josh Gray  •  Job date: Apr, 2021

"Fantastic service. Very helpful and efficient technicians. A pleasure to have on site.
Highly recommend Wasabi"

29th Apr, 2021  •  Rating by: Sue  •  Contact: Tony  •  Job date: Apr, 2021

"Excellent experience right from enquiry to installation. The team were excellent, great communication throughout, installation team very thoughtful and courteous, very tidy and friendly. They thought about potential future layouts of the rooms when positioning heating vents, communicated with us around power going off etc, were on time and got the job done on time to a high standard. We love our new ducted central heating we have a lovely warm home now. Highly recommend Wasabi for their excellent customer service."

20th Apr, 2021  •  Rating by: Nicole  •  Contact: Adrian McKibbin  •  Job date: Apr, 2021

"Good service from contact through to install. Wasabi were the only company to do initial checks on the fuse board and wiring at the time of quote giving confidence in both the quoted price and competence of workers. Quote was also one of the most competitive. Always arrived on time. Let me know if any power was getting switched off and took care to cover areas under the installation to keep house clean. Definitely recommend them."

12th Apr, 2021  •  Rating by: David  •  Contact: Jordan Statham  •  Job date: Apr, 2021

"From getting the quote to installing the Heat pump the level of customer service was brilliant I was kept informed all the way"

7th Apr, 2021  •  Rating by: Alison  •  Contact: Jordan  •  Job date: Apr, 2021

"Yesterday we had an upgrade of our heat pump performed. What great service from the Wasabi team. From first contact with the ladies in the office, Adrian for inspection & quote, 'T' for installation, & Malcolm for electrical.
T' did an excellent job with the installation. Very friendly but professional and precise with his work."

18th Mar, 2021  •  Rating by: jim  •  Contact: 'T'  •  Job date: Mar, 2021

"Professional, friendly and courteous. 'T' inspired confidence and his team did not let him down. Ethan's quote was excellent and we were confident he was giving us good advice. All contact with Wasabi, Johnsonville has been a model of good service. Recommended."

16th Mar, 2021  •  Rating by: Noeline  •  Contact: Ethan Donnelly  •  Job date: Mar, 2021

"We couldn't be happier with the service from end to end. We got a fixed price and all our questions were answered easily. The installation was also excellent. The installation team were friendly and professional. The team obviously take pride in their work. They also took the time to make sure we knew how to use and maintain our new heatpump. Highly recommended."

19th Feb, 2021  •  Rating by: Andy  •  Contact: Adrian, Mel, Sam and Josh  •  Job date: Feb, 2021

"Amazing service from everyone involved. Really glad we checked this site as all of these comments are spot on. Would reccomend Wasabi to anyone needing a heatpump."

19th Feb, 2021  •  Rating by: John  •  Contact: Adrian MdKibbin  •  Job date: Feb, 2021

"Fantastic service, Paul kept me informed throughout the process and was very easy to deal with. Great communication overall and an excellent job done!"

11th Feb, 2021  •  Rating by: Karen  •  Contact: Paul Spittal  •  Job date: Feb, 2021

"From start to finish an easy process. The installation team were extremely professional. Would highly recommend"

5th Feb, 2021  •  Rating by: Adrian and team  •  Contact: Damon Newrick  •  Job date: Feb, 2021

"From purchase to installation this was an effortless transaction. The price was as quoted and the communication was great."

29th Jan, 2021  •  Rating by: Robin  •  Contact: Paul Spittal  •  Job date: Jan, 2021

"From first contact with this company to the completion of the installation I found Wasabi to professional, efficient and courteous."

26th Jan, 2021  •  Rating by: Nicky  •  Contact: Paul Spittal  •  Job date: Jan, 2021

"Fantastic communication from everyone we dealt with. The boys who installed the system, were polite and restful in my home. They worked through the heat and did a long day on install day two to ensure we were up and running. Highly rate this organization and will definitely use again"

20th Dec, 2020  •  Rating by: Rebecca  •  Contact: Paul  •  Job date: Dec, 2020

"Love the new heat / cold pump. The room cools down fast and will also be great in winter. From quote to install all very professional and a job very well done. We are very happy and would totally recommend Wasabi."

16th Dec, 2020  •  Rating by: Caroline  •  Contact: Caroline Rouse  •  Job date: Dec, 2020

"An excellent job done. Great communication from all members of the team. Adrian explained everything easily. Josh's professionalism really shines and puts you at ease. Would happily have them here again."

15th Dec, 2020  •  Rating by: Louise  •  Contact: Josh  •  Job date: Dec, 2020

"Great workmanship in the end and the person who did the quote came up with some great solutions I hadn't thought of. The price was ok but very much worth it considering how professional the result was. T was an excellent installer and left everything very tidy. Everything was delivered as promised. No cowboys here A+"

22nd Nov, 2020  •  Rating by: Nils  •  Contact: T  •  Job date: Oct, 2020

"very efficient, friendly and caused minimal disruption while I continued to work."

19th Nov, 2020  •  Rating by: Debbie  •  Contact: don't know  •  Job date: Nov, 2020

"Super impressed with all aspects of this company. Everyone was on time from the quote to the completion of the job. Adrian provided a competitive quote and followed up along the way. Josh and Sammie knew their stuff and were really nice guys to deal with. Always on time and very hard workers. Job was completed with minimal disruption to us and very happy with the results. All contact with the office was promptly responded to and very pleasant to deal with. Great work everyone!"

4th Nov, 2020  •  Rating by: Lynne  •  Contact: Adrian McKibbin  •  Job date: Nov, 2020

"Quick response from first contact for quote until job done. Jordan was quick to reply with my queries and Ryan the technician was very efficient in what he does. Very impressed with the job done by Ryan and Josh with the installation of the heat pump."

23rd Oct, 2020  •  Rating by: Albert  •  Contact: Ryan Cayless  •  Job date: Oct, 2020

"Very efficient team, kept me well informed and provided great service. I would definitely recommend them."

6th Oct, 2020  •  Rating by: Leon  •  Contact: Jordan  •  Job date: Oct, 2020

"Excellent service. Adrian gave a very quick response to my initial query, a very good quote and installation date. The installation guys were professional and did a very good job."

1st Oct, 2020  •  Rating by: Bevan  •  Contact: Adrian  •  Job date: Sep, 2020

"Perfect job. Great communication with excellent advice. Took time to work with us on the best result for a heat pump in our apartment. Provided all the capping in advance so we could paint, and it looks great. Nice and warm now."

22nd Sep, 2020  •  Rating by: Brendon  •  Contact: Paul Spittal  •  Job date: Sep, 2020

"Very happy with timeliness of quote and installation. The pumps are going great guns and are proving to be perfect for the task and already are halving my daily power charges"

15th Sep, 2020  •  Rating by: Bill  •  Contact: Adrian McKibbin  •  Job date: Sep, 2020

"Flawless installation of a ducted heat-pump solution...the team were fast, efficient, tidy, and knowledgeable. They went above and beyond. Worked with me on variations, and reached an excellent outcome. I would not hesitate in recommending them to anyone."

4th Sep, 2020  •  Rating by: Neil  •  Contact: Adrian McKibbin  •  Job date: Jul, 2020

"We have been very impressed with the whole team from Johnsonville Wasabi Air. Paul Spittal gave us great advice on how a Ducted Heat Pump system would work for our home. He answered all our questions clearly and provided a detailed quote. The installers arrived on time everyday and were extremely friendly and polite,they also did a great job of cleaning up before they finished for the day. Communication with the administration team was also very good. Thank you very much."

31st Aug, 2020  •  Rating by: Karen  •  Contact: Paul Spittal  •  Job date: Aug, 2020

"Very happy with Wasabi Air and particularly Josh who came in to install the heatpump. He was on time, he was quick and efficient, polite, and took the time to show us how to work the WiFi application. Initially it was Paul who came in to give us a quote and he was friendly while offering lots of information without being pushy at all which we really appreciated.
Working with Wasabi Air was faster than expected. We will be recommending Wasabi Air to family and friends!"

27th Aug, 2020  •  Rating by: Dumindu  •  Contact: Paul Spittal  •  Job date: Aug, 2020

"Adrian , T and the office staff were extremely pleasant people who were happy to explain how my new Heat Pump would work, what would be involved in the installation, and how to get the best from the Heat Pump. They came very promptly and at the time planned. T was such a pleasant and helpful guy. He worked carefully and efficiently and left no mess at all.
I love my first ever heat pump! It has made such a difference to the comfort of my house. Thank you all at Wasabi!"

20th Jul, 2020  •  Rating by: Maggie  •  Contact: Adrian and T  •  Job date: Jul, 2020

"Everything was straight forward - salesman arrived on time.
Took what I had to say nto consideration and we came up with a suitable plan - my house was not designed with a heat pump in mind.
Installers - Sam and Josh - arrved on time pleasant to deal with, got on with thjob and left everything neat and tidy. They rated Wasabi as a good company to work for.
Competative quote
Quote was extremely competative"

18th Jul, 2020  •  Rating by: Paul  •  Contact: Adrian MCKIBBIN  •  Job date: Jul, 2020

"In short - these guys did very well and I recommend them.

Paul Spittal was excellent to deal with, and I really felt he was much more interested in us and making sure we got what we wanted than he was in pushing a sale. I had not long before talked to another company and got the total opposite feeling, so we felt secure dealing with Wasabi. Price was very reasonable.

Installation day was a breeze - arrived on time, did a good neat job and left no mess. Having not had a heat pump before, we asked some questions and the tech answered them politely and patiently and, again, made us feel like we had made the right choice.

The unit has been in just over a year now, and no problems."

3rd Jul, 2020  •  Rating by: Mark  •  Contact: Paul Spittal  •  Job date: Jul, 2020

"It is so good to have a warm house again. Thank you Wasabi for your professional service in this difficult time.
It took 4 weeks from phoning Wasabi during level 2 lockdown to completion of installation of two new heat pumps – replacing one that had failed and the age-matched other that fortunately just lasted the distance.
It was 5 working days from phone call to repairman visit – he was punctual, careful, and quick to diagnose age-related compressor failure. We decided to replace both our heatpumps, even though the slightly smaller one had not yet failed – but was the same vintage.
A miscommunication between maintenance technician and projects director meant a slight problem with the first quote, but it just took a couple of phone calls to help identify exactly what we needed to install (we had a specific need for lowest possible operating noise). By the end of two working days we had a detailed quote we accepted, and an indication that the heat pumps would probably be installed the following week, after being transported from Auckland. One day later we had confirmation of instalment in 6 working day’s time, workmen to arrive around 8am and take most of the day.
Yes, it all happened precisely as planned, the two installers (Tony and Mali) were very efficient, and we are warm and happy.

Thanks again Wasabi."

19th Jun, 2020  •  Rating by: Sharon  •  Contact: Craig MacRae  •  Job date: Jun, 2020

"Excellent service, very friendly installer "T", great quote ,service and communication. It was raining but "T" I felt sorry for him
he carried on kept him warm providing him with soup. Would definetly recommend to anyone"

16th Jun, 2020  •  Rating by: Ann-Marie  •  Contact: Ann-Marie  •  Job date: Jun, 2020

"Very professional service and Quick installation and very neat and tidy. thanks for the warmth"

16th Jun, 2020  •  Rating by: Alan Johnson  •  Contact: Mel Abbott  •  Job date: Jun, 2020

"I highly commend the team at Wasabi Johnsonville. They installed a heat pump at my home 2 years ago, and have continued to conduct the annual maintenance service for the unit since then.

Jason from the team came over to conduct the annual maintenance service on the heat pump in June 2020. He arrived on time, did the work in a clean, tidy, and efficient manner, and communicated well with me."

15th Jun, 2020  •  Rating by: Anshuman  •  Contact: Jason  •  Job date: Jun, 2020

"Top notch service from the outset – Paul was friendly and punctual when quoting the job and quickly followed up with a quote. Pricing was competitive and the customer service that we received from the entire team at Wasabi was outstanding. They clearly communicated the arrival times and installation process, and organising the payment was a breeze. T the installer was extremely polite and courteous, working around our busy household of kids and pets. He did the job to a high standard and kindly explained how to use the product. We are extremely happy with the heatpump thank you and wouldn't hesitate to recommend Wasabi Air to others!"

2nd Jun, 2020  •  Rating by: Zoe  •  Contact: Paul  •  Job date: May, 2020

"Wasabi installed a ventilation system in our basement. They were great to deal with, sales, installation and accounts were all professional and friendly. The system that they recommended was exactly what we wanted, and the installation was done quickly and to a high standard. They had previously installed a heat pump for us, and our experience was 100% positive on both occasions."

19th May, 2020  •  Rating by: Patrick  •  Contact: Paul Spittal  •  Job date: Mar, 2020

"We have been so impressed with the service from Wasabi Air. They were quick to get back to us, very friendly and knowledgable and the installation was great - very easy. We are really happy with our heat pump, thank you so much, we are very happy to recommend you!
Thank you"

6th May, 2020  •  Rating by: Joanna  •  Contact: Paul Spittal  •  Job date: May, 2020

"I would like to take this opportunity to thank you all for the warm, professional and highly efficient manner in which every aspect of the heat pump installation was managed.

From my first phone call to the final installation it was a pleasure to deal with you all.
I will be highly recommending you to all in the future.

Thank you again,
Kind regards
Wendy"

30th Mar, 2020  •  Rating by: Wendy  •  Contact: Paul Spittal  •  Job date: Mar, 2020

"Great service - really efficient.
Definitely my first port of call if we need more heat pump stuff done."

6th Mar, 2020  •  Rating by: Andy  •  Contact: Wasabi Team  •  Job date: Mar, 2020

"Fantastic to work with. Great advice, fantastic knowledge, communication & service. Highly recommend. They are our preferred supplier."

27th Feb, 2020  •  Rating by: Kerstin  •  Contact: Paul  •  Job date: Feb, 2020

"I could not speak more highly of Wasabi Air.

I have been working in property and project management for the last 20 years and it is so refreshing to find a contracting firm that is truly committed and delivers on customer service. Thanks Paul, Mel and Ethan. I am truly impressed.

Joe"

18th Feb, 2020  •  Rating by: Joe  •  Contact: Paul Spittal  •  Job date: Feb, 2020

"From first contact to completion the Wasabi team did exactly what they said they would.
They explored sympathetically the various options and ultimately recommended a sensible solution.
Both when quoting and when installing they turned up on time and got on with it!"

4th Feb, 2020  •  Rating by: Russ  •  Contact: Adrian  •  Job date: Feb, 2020

"Excellent service from the time Jaycee walked in the door to quote for job to the time Mitchell and Mali walked out having installed the pump in an afternoon - and fixing us up with the Mitsi App!. Everything was done in 4 days. All staff were grear to deal with and a good laugh!!"

21st Jan, 2020  •  Rating by: Colin  •  Contact: Mitchell  •  Job date: Jan, 2020

"Absolutely fabulous service from Wasabi. Quick to respond to my request for a quote and then supply and installed two air con units within 24 hours of us getting the quote. All staff very friendly and pleasant to have in our home which is not always the case with contractors! Would 100% recommend to anyone."

10th Jan, 2020  •  Rating by: Kate  •  Contact: Paul Spittal Ethan and Mitchell  •  Job date: Jan, 2020

"Quick follow up to call. Quick quotation and then work completed ahead of schedule."

20th Dec, 2019  •  Rating by: Warren  •  Contact: Jacee de Beer  •  Job date: Dec, 2019

"Very impressed with Wasabi team.

Sales were honest about our challenging house and responsive to questions. Paul provided good information about our options. Once we selected a our preferred options and location for equipment to be installed they gave us a two week window for installation. The installers turned up on time, introduced themselves and started immediately they had the layout clear. They were efficient, tidy and did an impressive job. The system was installed in less time than expected and is very neat. I have since connected the wifi remote control without any hassle. Jordon at the office was right behind the installation and sales with efficient administration and invoicing.
We are very impressed by the whole team at Wasabi and would recommend them to anyone considering a heat pump system.

The Mitsubishi product really is quiet and warms the house."

14th Nov, 2019  •  Rating by: Barry  •  Contact: Ryan and Josh  •  Job date: Nov, 2019

"Super impressed with the speed and efficiency of The Team. Congratulations on arriving on time to start the job which was finished in the proposed time. They showed respect to both inside and outside areas and left everything spotless with no damage to the garden when installing the outside unit. Completely satisfied with the new Heat Pump and would unequivocally recommend Wasabi!"

30th Sep, 2019  •  Rating by: Gilbert Comber  •  Contact: Paul Spitall  •  Job date: Sep, 2019

"Wasabi did a fantastic job installing a new heat pump for me - very quick, very helpful and left everything clean and tidy afterwards. Highly recommended."

24th Sep, 2019  •  Rating by: Kerry  •  Contact: Jordan  •  Job date: Sep, 2019

"Very pleased with the no hassle installation process of two new units. Tony left the place nice and tidy, doing an excellent job of installing."

23rd Sep, 2019  •  Rating by: Marguerite  •  Contact: Tony  •  Job date: Sep, 2019

"Good work from Wasabi air. Clear communication leading up to the installation of a new heat pump and relocation of an existing heat pump. On the day our installers hit a couple of snags and took longer than anticipated, however they kept and got the job done so we didn’t have to work from home for another day. One technician accidentally made a hole in our ceiling but wasabi air offered to fix it and cover the costs. Very happy and warm with our new heat pump!"

18th Sep, 2019  •  Rating by: Stephanie  •  Contact: Jaycee  •  Job date: Sep, 2019

"Thanks Wasabi Group! Really good experience from beginning to end - I will and would highly recommend!"

17th Sep, 2019  •  Rating by: Anne  •  Contact: Jordan  •  Job date: Sep, 2019

"Exceptional service at short notice. New Solar panels up in time for summer. Job well done - thank you !"

2nd Sep, 2019  •  Rating by: Robbie  •  Contact: Malcolm Mansfield  •  Job date: Aug, 2019

"Very quick and efficient. My heatpump was quoted on Friday then installed the following Monday. Installers were fantastic at communicating and very accommodating. I highy recommend wasabi."

21st Aug, 2019  •  Rating by: Daniel  •  Contact: Jordan Statham  •  Job date: Aug, 2019

"I would highly recommend Wasabi Air for heatpump supply and installation. They came to look at the job the day after I first rang, emailed a quote within a couple of hours and installed the heatpump the following day. I was blown away by the efficiency of the Wasabi staff and the price was really competitive. I would definitely use them again."

15th Aug, 2019  •  Rating by: Alex  •  Contact: Jaycee de Beer  •  Job date: Aug, 2019

"Always happy with the service we receive from Wasabi. They've done our home, office and a number of my family members homes. This latest install was done within a day of asking for a quote. Prompt, professional service. I highly recommend Wasabi Group."

14th Aug, 2019  •  Rating by: Kelly  •  Contact: Ethan  •  Job date: Aug, 2019

"Great service from the team at Wasabi air. From Paul’s initial visit for a quote and honest advice to the administrative team’s promptness and booking my installation in, to the guys that came to fix the unit and left my room clean. All very much appreciated. The only disappointment is with my own house because it’s structure couldn’t accommodate a ducted system! Would definitely engage Wasabi Air again."

9th Aug, 2019  •  Rating by: Lyn  •  Contact: Paul  •  Job date: Aug, 2019

"From start to finish this is a very professional company to work with and on top of that, everyone I came in contact with was so friendly and helpful. In a competitive environment, this is a company that shines above the rest. Thank you Jaycee, Ethan and Jordan. From a very happy customer!"

8th Aug, 2019  •  Rating by: Alison  •  Contact: Ethan  •  Job date: Aug, 2019

"Super friendly, super responsive. There was an issue with the unit when it came to install but they set it up so it would work in the meantime, then sent someone round as soon as the replacement arrived. Quick communication, arrived on time and the installers were great. Highly recommend."

31st Jul, 2019  •  Rating by: Cherie  •  Contact: Adrian McKibbin  •  Job date: Jul, 2019

"Excellent service. I highly recommend Wasabi. They were responsive, easy to deal with, provided a quick turn around from quote to installation, and did an excellent job."

25th Jul, 2019  •  Rating by: Jamie  •  Contact: Craig MacRae  •  Job date: Jul, 2019

"We have just had our third heat-pump installed by Wasabi - and just like the previous two, it all went in faultlessly. Top marks to Jordan and the team for another job well done. I highly recommended Wasabi to all."

17th Jul, 2019  •  Rating by: Alistair  •  Contact: Jordan Stratham  •  Job date: Jul, 2019

"Absolutely fantastic service. I highly recommend this company. They were super easy to deal with and so efficient and did a great job. Exactly 1 week from my enquiry to installation. Thanks guys"

12th Jul, 2019  •  Rating by: Tania  •  Contact: Mel and Jay cee  •  Job date: Jul, 2019

"excellent service! painless installation, dealing very cleanly with tricky electricals and faultless positioning of pump and outdoor kit. totally recommend!"

5th Jul, 2019  •  Rating by: sally jane  •  Contact: Jay-Cee  •  Job date: Jun, 2019

"What a fantastic company. I don|t think you get that to often. From the house visit and quote up to installation always in time. Installation very quick and efficient. Installation team was also very friendly. Very clean work.
Absolutely recommended."

4th Jul, 2019  •  Rating by: Michael  •  Contact: Jaycee  •  Job date: Jul, 2019

"Exceptional service. Full multi-vendor quote received on the same day I asked for it. Job completed quickly and professionally. Would recommend to anyone."

3rd Jul, 2019  •  Rating by: Mike  •  Contact: Jordan Statham  •  Job date: Jul, 2019

"Did a very helpful diagnosis of a failing heat pump, but in the end I decided to replace rather than repair. They set a convenient time and were prompt. The two guys on the job were polite, professional and tidy. Interactions with the office were reliable. I'd use this company again."

25th Jun, 2019  •  Rating by: Andrew  •  Contact: Jordan Stratham  •  Job date: Jun, 2019

"Got a Lossnay ventilation system installed yesterday.
I am very happy with their workmanship. The lads were very tidy and involved me on every detail I wanted to (and were self sufficient whenever I stopped interrupting them)"

21st Jun, 2019  •  Rating by: Paulo  •  Contact: Toby and Mitch  •  Job date: Jun, 2019

"The install went well. Arrived on time and finished at the time predicted. Device works well. Nice job with the install and connecting the power."

16th Jun, 2019  •  Rating by: Craig  •  Contact: Josh  •  Job date: Jun, 2019

"We enjoyed all aspects of the service provided by Wasabi. Paul was very happy to review all options for us and was clear with what things would cost and which systems would suit us best. Even making more than one visit after we needed a bit more help. We chose a heat-pump which was installed quickly and with minimal disruption. Our installer was a nice guy who clearly knew his stuff and left everything spotless when he left. Would recommend."

9th Jun, 2019  •  Rating by: Craig  •  Contact: Paul Spittal  •  Job date: Jun, 2019

"When we noticed our existing heat pump was playing up I called Wasabi Air, I spoke with Jordan and was very pleasantry surprised when she said they could come and look it that afternoon. Jason arrived on time, completed a thorough inspection of the unit and identified the problem. Jason discussed the options with me and we agreed the best way forward was to replace our heat pump system. I visited the office and had a chat with Jaycee. A couple of days later Jaycee visited our home and provided a detailed quote which we accepted. The new system was installed by Ryan and Josh and again they did a great job.

We didn't have any prior experience with Wasabi Air and were very happy with the communication and service they provided and have recommended Wasabi to others.

Great job by the Wasabi Air team, thank you."

1st Jun, 2019  •  Rating by: Jackie Wilson  •  Contact: Jackie Wilson  •  Job date: May, 2019

"A cut above the rest. A truly professional organization with friendly and very competent staff. Every person I dealt with was responsive to my needs and the final product exceeded my already high expectations. Jaycee provided a detailed quote with no hidden costs. Marley, Ryan and Cam did a fantastic job with the installation. They installed two outside multi-units and six inside units in less than two days and stuck to the agreed installation days. They left no mess or damage behind. The electrical connection was highly professional and I was provided a certificate of compliance. Jordan kept me updated and was a bright star throughout. Thank you Wasabi Air. You did a great job. Highly recommended."

29th May, 2019  •  Rating by: Nico Lategan  •  Contact: Nico Lategan  •  Job date: May, 2019

"Very impressed with the service we received from Wasabi, the whole way through the process. Communication throughout was excellent, Paul worked around our work hours to provide a quote for genuinely the best product for our needs, installation was seamless (and the end result looks immaculate). Even when the heat pump had a slight issue (a part had unclipped), Wasabi sent someone out the very next day to have it fixed. This is clearly a very well run business with the needs of its customers at its core, and I would recommend Wasabi in a heartbeat. Great job."

13th May, 2019  •  Rating by: Samantha  •  Contact: Jordan Statham  •  Job date: Apr, 2019

"Very impressed with the initial contact through to post-installation contact. Paul was a pleasure to deal with, knew his business and provided a friendly and professional service. The installers were just as good being polite, quick and efficient resulting in an excellent instillation of the floor console heat pump and outdoor unit."

3rd May, 2019  •  Rating by: Geoff Comber  •  Contact: Paul Spittal  •  Job date: Apr, 2019

"Really impressed with the heat pump installation and quality of the work. We were impressed by the patching of the previous heat pump holes along with the seals. It was a job well done and we look forward to working with them again :)"

30th Apr, 2019  •  Rating by: Matt Carlson  •  Contact: Jordan Statham  •  Job date: Apr, 2019

"Absolutely outstanding organisation. Every single person we dealt with at Wasabi Air was highly professional, helpful and friendly. We were so impressed with the whole experience and we also couldn't get over how spotless our house was after the team had put the system in. Thank you all for such a seamless process. We are so happy we chose to go with Wasabi Air for our ducted heat pump system. It is a fabulous system and it has changed our world for the better! Thank you"

24th Apr, 2019  •  Rating by: Leanne Sutton  •  Contact: Adrian Mckibbin  •  Job date: Jan, 2019

"Fantastic service. Paul provided instant quote which we accepted and heatpump was installed a couple of days later. Very happy with heatpump installation and performance. Communication and service 10/10. Would HIGHLY recommend!"

24th Apr, 2019  •  Rating by: Craig  •  Contact: Paul  •  Job date: Apr, 2019

"Great experience from start to finish. Professional, friendly, efficient, tidy. Price was as quoted, just over a week from first contact to final install, couldn't be happier!"

23rd Apr, 2019  •  Rating by: Fanny  •  Contact: Paul Spittal  •  Job date: Apr, 2019

"From the first point of contacting Wasabi to get someone to look at our 'dead' heat pump, they were fantastic, prompt and efficient. We were pleasantly surprised that they carried out the installation of the new heat pump, sooner than I would have expected. Tony, who did the installation was a good ambassador for the company. He was pleasant, efficient and tidied up after the work was completed. All questions were answered. It was really great that they were able to take the old unit away. The installation went very well, despite our suburb having a one hour power outage during the process. Communication between parties was excellent and I would have no trouble in recommending Wasabi to others similarly looking for a heat pump install."

17th Apr, 2019  •  Rating by: Allan John Osborn  •  Contact: Jordan Statham  •  Job date: Apr, 2019

"From start to finish the whole team was an absolute pleasure to deal with. Jordan in the office had great communication both on the phone and via email. Jaycee came for a consultation and was polite, respectful (took his boots off and was good with our dog), and knowledgeable and gave us a quote for a few different options. We then had Taewa and Ethan come for the installation who were equally polite and easy to deal with. When they ran into a problem they kept me well informed and quickly came up with a solution. They cleaned up after themselves and left barely any trace they had been there at all, apart from our beautiful new heat pump! I would highly recommend Wasabi and I wouldn't hesitate to use them again."

17th Apr, 2019  •  Rating by: Susannah  •  Contact: Jordan Statham  •  Job date: Apr, 2019

"Amazing service, highly recommend! Jay-cee was so helpful and really professional, he made the whole process really easy! The install was a super quick turnaround and I didn't even have to be home just left a key out which was awesome! Use with confidence!"

2nd Apr, 2019  •  Rating by: Amy  •  Contact: Jay-cee de Beer  •  Job date: Apr, 2019

"Very impressed with Paul and the team from Wasabi. Communication throughout was first rate and Paul went above and beyond making a number of visits to our apartment to ensure we got the best positioning for our heat pump in a difficult high ceiling area. The advice given was much appreciated and it was clear that Paul’s advice was genuine in respect to best results and not sales. Great job Wasabi and especially Paul."

29th Mar, 2019  •  Rating by: Graeme  •  Contact: Paul Spittal  •  Job date: Mar, 2019

"Quick, painless install! We got a quote on a Thursday accepted Friday and by Monday afternoon we had 2 new heat pumps installed! Very tidy and well done job with excellent service! Would highly recommend Paul and the team!"

28th Mar, 2019  •  Rating by: Georgia  •  Contact: Paul spittle  •  Job date: Mar, 2019

"Fantastic service from Paul and the team at Wasabi Air . From quoting , advice , pricing right through to delivery and install , great back up office follow up too

Would highly recommend"

27th Mar, 2019  •  Rating by: Glen  •  Contact: Paul spitall  •  Job date: Mar, 2019

"I wrote “Would you please pass onto the management at Wasabi, how impressed I have been with the service I have received from everyone at Wasabi. You’ve all been great. From my initial enquiry through to Ryan and Mitchell doing the install on Thursday. Fantastic customer service.”"

18th Mar, 2019  •  Rating by: Janie  •  Contact: Jordan Statham  •  Job date: Mar, 2019

"Wasabi Air did a fantastic job helping us choose the best heat pump for our house, letting us know our options and then doing the install. The workmanship was excellent and I'd happily recommend them to anyone else."

13th Feb, 2019  •  Rating by: James  •  Contact: Jaycee  •  Job date: Feb, 2019

"Was really happy with the entire experience with Wasabi Air, super friendly staff, really prompt to quote and install and very solid communication."

8th Feb, 2019  •  Rating by: Trevor  •  Contact: Jaycee de Beer  •  Job date: Feb, 2019

"Super efficient, from contact, through quote, to installation. Very happy with our choice to use Wasabi Air"

16th Jan, 2019  •  Rating by: Amelia  •  Contact: Jaycee de Beer  •  Job date: Nov, 2018

"These guys are amazing, it starts with fantastic sales staff giving you all the right options. Then the amazing office team arrange your install date before skill professionals arrive when they say the will to complete the install to a very high standard. Thank you team Wasabi!"

12th Dec, 2018  •  Rating by: Jamie  •  Contact: Wasabi Air Ltd  •  Job date: Dec, 2018

"We found Jay-Cee & the installer very professional and easy to work with. It was obvious to us that Jay-Cee had very good technical knowledge and that helped us choose Wasabi as our installer."

8th Dec, 2018  •  Rating by: Yvonne  •  Contact: Jay-Cee de Beer  •  Job date: Dec, 2018

"Very Polite staff. Customer service was very good. Prompt and efficient."

7th Dec, 2018  •  Rating by: Rob  •  Contact: Jaycee de Beer  •  Job date: Dec, 2018

"Thanks Wasabi Air for offering a great deal on servicing my heat pump. Marley arrived on time and was cheerful and friendly. He explained what he was going to do and kept everything tidy as he worked. After he was finished he ran through what he had found and answered all my questions. Top notch service guys!"

12th Nov, 2018  •  Rating by: Tara  •  Contact: Marley  •  Job date: Nov, 2018

"Great experience. Quoted for the job on the Wednesday. Paul was on leave on the Thursday but still replied to my confirmation email and the job was completed on the Friday. Really good job tidy work and not a sign they were there other than the units. Also gave a great advice on how to use the units and get the best from them."

5th Nov, 2018  •  Rating by: Jason  •  Contact: Paul  •  Job date: Nov, 2018

"Excellent sevice from friendly efficient staff, Work carried out with minimum fuss and we have no problem recommending Wasabi Air as a company to deal with."

26th Oct, 2018  •  Rating by: Philip  •  Contact: Jordan strathan  •  Job date: Oct, 2018

"Wasabi Air has just completed the installation of a new Fujitsu heat pump on the third level of our home. This is the second unit that they have provided for us, having undertaken a similar, but technically much more difficult, job on the second level - nearly 4 years ago.
once again, Jordan and the team at Wasabi have proven to be in all respects brilliant to deal with: Expert assessment and advice in the planning stages, easy communication, consummate skill with the installation process - and very competitive pricing.
They also provide very prompt and efficient servicing for all the products that they supply. Arranging an annual clean and inspection of your heat pump, at a date and time suitable to you, is as simple as picking up the phone.
We have been absolutely delighted in our dealings with Wasabi Air - and would highly reccommend them to all."

25th Oct, 2018  •  Rating by: Alistair  •  Contact: Jordan Statham  •  Job date: Oct, 2018

"A fantastic team of obviously experienced trade folk. Delightful to have in the place.
They had done all the homework before arrival on a non standard installation on the 8th floor of an apartment building. Complete knowledge of health and safety requirements and totally competant. Cleaned up and left the apartment spotless.
Totally happy to recommend."

24th Oct, 2018  •  Rating by: Roger  •  Contact: Adrian Mckibbin  •  Job date: Oct, 2018

"Good to work with. Liaised with tenant to fit in with her activities. Kept me up to date with installation"

24th Oct, 2018  •  Rating by: Barry  •  Contact: Jordan Statham  •  Job date: Oct, 2018

"Can and spent about an hour and said there was nothing wrong
But it doesn't work as good as when Ryan did it
So as far as we are concerned its not fixed so we may wait till next winter and may also contact the manufacture"

24th Oct, 2018  •  Rating by: Kevin Philpott  •  Contact: Pass  •  Job date: Oct, 2018

"Fantastic service."

24th Oct, 2018  •  Rating by: Nicola  •  Contact: Jay-Cee  •  Job date: Oct, 2018

"Very happy with the quote provide and the installation of our heat pump. It was done very timely and with little hassle and took care to keep our place tidy before and after the work. I would recommend again."

24th Oct, 2018  •  Rating by: Bobby  •  Contact: Jaycee and Marley  •  Job date: Oct, 2018

"During a routine service the Wasabi Air guy broke my heat pump by sticking his metal thermometer into the moving parts, took ages to say what went wrong, didn't apologise. They didn't seem to know what they were doing, dropped one part of the filter into the garden. Woman in office was rude when I phoned to find a time to get it fixed, were not able to come at a time that suited me and the firm didn't apologise for breaking it or the inconvenience caused and charged me the full price for the 'service'. Would not recommend the firm."

13th Oct, 2018  •  Rating by: Diana  •  Contact: Unknown  •  Job date: Apr, 2017

"Excellent service service all round. Wasabi turned up on time for quote and installation. Very happy with installation and service."

17th Jul, 2018  •  Rating by: David  •  Contact: Robert  •  Job date: Jul, 2018

"Extremely professional from first phone call to final installation. The office staff is super friendly and responsive. Adrian was continually in contact with me about every update and delivered the perfect system exactly when he said he would. These guys not only know their trade, they know how how to provide the highest level of customer experience. I'd use them again in a heartbeat. Thank you Wasabi!"

30th Jun, 2018  •  Rating by: Scott  •  Contact: Adrian McKibbon  •  Job date: Jun, 2018

"10/10 excellent experience using Wasabi. The Daikin heat pump is great, the installation was faultless, and it was all done and dusted quickly and efficiently."

21st Jun, 2018  •  Rating by: Luke  •  Contact: Paul Spittal  •  Job date: Jun, 2018

"Completely satisfied with the service received from Wasabi."

6th Jun, 2018  •  Rating by: Sharon  •  Contact: Wasabli  •  Job date: Jan, 2017

"We have used Wasabi Air twice and both times found their service excellent from quote to installation stage. Highly recommended."

1st Jun, 2018  •  Rating by: Heather  •  Contact: Paul Spitall  •  Job date: Jun, 2018

"Can not speak highly enough of the team effort of Wasabi staff.
The consultant was most professional, helpful. courteous and not at all 'pushy' (as some sales types are!)
The young lad who installed it was also courteous, and most professional and went about his job without fuss and displayed obvious knowledge ..Immaculate manners in one so young was a pleasure to observe!
Both were a pleasure to deal with and showed the utmost courtesy and manners which is a rarity these days.
The whole experience was just great and we were delighted that we had chosen Wasabi to quote and install
Exceeded expectations by a big margin"

16th May, 2018  •  Rating by: Ian Brown  •  Contact: Paul Spittal (consultant) and "Tony" (installer)  •  Job date: May, 2018

"Everyone I dealt with at Wasabi - from sales to installation to after sales support - was super-professional and super-helpful. They go out of their way to ensure you get the right product for you and obviously care about their customers. Really impressed."

4th May, 2018  •  Rating by: Gail  •  Contact: Paul  •  Job date: Apr, 2018

"Was extremely happy with the service we received right from the beginning through the whole process. The staff were excellent & in a age when customer service seems to be obsolete, we were impressed. Have no problem recommending Wasabai to friends & family."

26th Feb, 2018  •  Rating by: Trudy  •  Contact: Ryan  •  Job date: Feb, 2018

"Prompt response, easily to understand quote, good sales approach, professional install! Will recommend to friends."

26th Feb, 2018  •  Rating by: David  •  Contact: Paul Spittal  •  Job date: Feb, 2018

"Before using Wasabi, I had a provider which I contracted to service my heat pumps annually for 2 years in a row. One of the units broken down in the middle of winter and took them nearly 2 week to attend. When they told me that it either needs serious repair or be replaced, I thought how come this was not picked up during the regular maintenance/service. I then requested a quote for a new unit. All I ever got was a bill for that inspection and no quote for the new unit that I badly needed (in the middle of winter). This just tells me that they don't care so I decided a switch is in order.
I called Wasabi and got scheduled an appointment just 3 days later. Paul turned up and had professionally assessed my situation and provided the quote shortly after. The crews then came on the agreed date and did a clean cut A1 job as per the details on the quote without surprises. I know who I will call when my other heat pump needs servicing. Thank you Wasabi for the speedy and high quality service provided to us at a competitive price."

12th Jan, 2018  •  Rating by: Ricky  •  Contact: Paul Spittal  •  Job date: Jan, 2018

"We had two technicians come in and remove an existing heat pump where the outdoor unit was mounted on the roof. The technicians were friendly and professional, liaising with other people on site when I was away. They even carried all the equipment into the car for me after removal! Thank you to the team for squeezing us in the week before Christmas at late notice and doing such an awesome job!"

3rd Jan, 2018  •  Rating by: Robyn  •  Contact: Emma Gibbons  •  Job date: Dec, 2017

"Wasabi Air serviced our two heat pumps and fixed one that was leaking (due to shoddy installation by another company). They were efficient, friendly, and explained everything to me well. I appreciated that when I asked how often I should service my heat pumps, they said every couple of years would be fine. Lovely honest folks! They were very reasonably priced and are the only company I would use for this again."

22nd Dec, 2017  •  Rating by: Sarah  •  Contact: Can't remember the contact person sorry!  •  Job date: Dec, 2017

"Great service, Adrian responded quickly when we requested a quote. He was also able to requote the job for us with no issues when our request changed slightly. Installation was completed promptly and we were more than happy with the service. Thanks to the Wasabi team."

7th Dec, 2017  •  Rating by: Tracey  •  Contact: Adrian McKibbin  •  Job date: Oct, 2017

"From the first contact to organize a quote everyone at wasabi has been a pleasure to deal with and we are so happy with what we have had installed and maintained. I have already given there name to other potential clients with no hesitation."

28th Nov, 2017  •  Rating by: dave  •  Contact: paul spittal  •  Job date: Nov, 2017

"Arrived on time, completed the job thoroughly and efficiently."

24th Nov, 2017  •  Rating by: Nadine  •  Contact: Nadine Haines  •  Job date: Nov, 2017

"Fantastic service from Ryan and Jordan, really helpful and efficient in quickly sourcing the required replacement part for our aging heat pump and installing it with no fuss or bother."

24th Nov, 2017  •  Rating by: Claire  •  Contact: Ryan Cayless  •  Job date: Nov, 2017

"The service we received from Wasabi Air was outstanding. We couldn't fault them.
Prompt and efficient. Will certainly use again."

23rd Nov, 2017  •  Rating by: Lyn  •  Contact: Ryan Cayless  •  Job date: Nov, 2017

"Great communication from the Wasabi team; turned up on time, polite and friendly tradesman. Thanks"

17th Nov, 2017  •  Rating by: Philq  •  Contact: Ryan  •  Job date: Nov, 2017

"The team did a great job.

Very happy with the whole process.

Thanks so much."

16th Nov, 2017  •  Rating by: Marty  •  Contact: Jordan Statham  •  Job date: Oct, 2017

"We just had Air Conditioning and Heating installed into four bedrooms.
Adrian, Tony, Tom, and Ethan were absolutely excellent. They kept me informed every step of the way and were a pleasure to have around the house (which they left very tidy).

Part of the job required them to move an older Heat Pump unit from one room to another, and in the process of this they discovered that faulty installation some years ago by the then homeowner had caused the pipes to corrode and become brittle. This could have caused the pipes to leak into our walls, but the guys caught it in time and investigated. Wasabi management was quickly brought into the loop and a range of alternatives were offered. We renegotiated the quote over the phone and a new single-room Heat Pump / A/C unit was ordered, delivered, and installed within the original installation period.

We're very happy with the whole service from initial consultation to final installation. They're very pleasant and professional, and I highly recommend them."

12th Nov, 2017  •  Rating by: Simon  •  Contact: Adrian  •  Job date: Nov, 2017

"Wasabi were great to deal with - prompt, efficient, good communicators and provided quality workmanship."

10th Nov, 2017  •  Rating by: Claire  •  Contact: Wasabi  •  Job date: Nov, 2017

"Very pleasant and professional staff. Arrive on time, and are no trouble at all. Their office staff are also very nice to deal with."

9th Nov, 2017  •  Rating by: Catherine  •  Contact: Wasabi Air  •  Job date: Oct, 2017

"First Class Job"

9th Nov, 2017  •  Rating by: Fletcher  •  Contact: Murray  •  Job date: Nov, 2017

"Recommended supplier.

We were impressed by the thorough pre-installtion planning, the quality of the heat pump system, the wprkmanship amd the follow up service."

6th Nov, 2017  •  Rating by: Tony  •  Contact: Paul Spittall  •  Job date: Sep, 2017

"Very impressed with the friendly and outstanding service provided by Wasabi. Installed a heat pump in my home within a day of having the consultant visit. Highly recommend if you are in the market for a heat pump in the Wellington area."

6th Nov, 2017  •  Rating by: Mark  •  Contact: Paul Spittal  •  Job date: Nov, 2017

"Paul's professionalism and communication throughout the process was excellent. He is knowledgable and offers sound advice on the best available heating options for the home. The team at Wasabi sets a high standard, are reliable, and we would recommend them on any future jobs."

5th Oct, 2017  •  Rating by: Jayesh Dhanjee  •  Contact: Paul Spittal  •  Job date: Aug, 2017

"Highly professional from first contact, quote, and the people who installed. Felt totally confident that the job would be completed to the best possible standard."

22nd Sep, 2017  •  Rating by: Heather  •  Contact: Paul Spittal  •  Job date: Sep, 2017

"Very high standard of work."

12th Sep, 2017  •  Rating by: Ray  •  Contact: Malcolm(?)  •  Job date: Sep, 2017

"What fantastic service we have had from Paul and team. We have had the heat pump serviced in the past and just recently had a fin replaced. Friendly, informative and reasonably price I recommend Paul and Wasabi Air to all."

12th Sep, 2017  •  Rating by: Shane  •  Contact: Paul  •  Job date: Sep, 2017

"Paul was very helpful and gave us the right advice to install a heat pump that worked for our property. Reliable, honest and trustworthy are the words that spring to mind when dealing with Paul."

7th Sep, 2017  •  Rating by: Jason  •  Contact: Paul Spittal  •  Job date: Jun, 2017

"Through Paul I referred Waasbi Air who were invited to tender on a fit out contract in the Hutt Valley, to provide air conditioning and ventilation. His Company was very good to deal with and I am delighted to say that they were successful in their tender."

5th Sep, 2017  •  Rating by: Barry  •  Contact: Paul Spittal  •  Job date: Sep, 2017

"I have worked with both Paul and his installers on several occasions and I am impressed with the professionalism and quality of work from both him and his team. Paul is very knowledgeable on the products he sells and will give the best advice on what will work best for you. I have no problem at all in referring any work on to Paul and the team at Wasabi."

5th Sep, 2017  •  Rating by: Steve  •  Contact: Steve Rose  •  Job date: Sep, 2017

"Paul looks at things holistically and works out the best solution for your own situation. He really cares about getting it right and giving the right advice, and you will never get the opinion that he just wants to sell you something!"

5th Sep, 2017  •  Rating by: Tracey  •  Contact: Paul Spittal  •  Job date: Sep, 2017

"Paul is extremely knowledgeable and takes into account not only the heating but ventilation and circulation requirements to give you a warmer, drier home - I would have no hesitation in recommending Paul look at your home and how their systems could help improve it."

5th Sep, 2017  •  Rating by: Julia  •  Contact: Paul Spittal  •  Job date: Sep, 2017

"Great communication and turned up on time.Istaller did a good job .Very tidy."

5th Sep, 2017  •  Rating by: Steve  •  Contact: Paui Spittal  •  Job date: Sep, 2017

"The installers were friendly and efficient. They even ran a vacuum to tidy the mess once the installation was complete."

29th Aug, 2017  •  Rating by: Shelley  •  Contact: Adrian McKibbin and Julia van Slooten  •  Job date: Aug, 2017

"Excellent service before, during and after installation of two top line heat pumps

We could have gone for cheaper options of heat pumps and placement

But in our new house, the end result was perfect

We are very happy"

29th Aug, 2017  •  Rating by: Anita  •  Contact: Paul Spittal  •  Job date: Aug, 2017

"Prompt, efficient, friendly. Paul took the time to quote for alternative locations for the heat pump (one involved a condensate pump). Good communication. Installation smooth."

29th Aug, 2017  •  Rating by: Susan  •  Contact: Paul Spittal  •  Job date: Aug, 2017

"The heat pump service was very thorough - way more than I have experienced previously."

29th Aug, 2017  •  Rating by: Fiona  •  Contact: Pete  •  Job date: Aug, 2017

"good guys, who always communicating. Great tidying up after

Credit to the company"

29th Aug, 2017  •  Rating by: Gwilym  •  Contact: Gwilym  •  Job date: Aug, 2017

"Great customer experience from inquiry through to installation. Visit, sizing and quotation was easy, installation tidy & good quality, staff easy to work with and friendly, good value & right choice made. Product is meeting our requirements."

29th Aug, 2017  •  Rating by: Gary O'Meara  •  Contact: Adrian McKibbin  •  Job date: Aug, 2017

"I was home during the install, which was quite a tricky and extensive one, and the boys kept me in the loop along the way, did a great install with care both aesthetically and operationally, and cleaned up perfectly after the job was complete.
2nd time we�ve used Wasabi for a heat pump install, and would not hesitate to recommend to others."

22nd Aug, 2017  •  Rating by: Andreas  •  Contact: Malcolm and Leigh  •  Job date: Aug, 2017

"We engaged two businesses for an onsite inspection and quote. The difference in the quality of advice was noticeable from the onset so it was no a brainer to go with Wasabi following some further advice on the size of heat pumps.

On the installation day the team did a fantastic job, right down to the clean up job."

22nd Aug, 2017  •  Rating by: Mahesh  •  Contact: Stefan Ralph  •  Job date: Aug, 2017

"A very informative consultation which meant I got the right heat pump for the job. Friendly & efficient in all dealings"

18th Aug, 2017  •  Rating by: Ross  •  Contact: Henry Lee  •  Job date: Aug, 2017

"Great, and friendly, service from start to finish. The initial consultation was professional and friendly, as were all email communications from the office. The installers arrived on time and laid a ground sheet across the carpet for walking on. They removed the old heat pump and replaced it with a new Fujitsu and showed me how to work it before they left, taking the old heat pump with them. Very tidy job and no mucking about. I'm very happy to recommend the Wasabi team. Fantastic job !!!"

11th Aug, 2017  •  Rating by: Angela  •  Contact: Adrian McKibbin  •  Job date: Aug, 2017

"Highly recommend Wasabi. Friendly team - good communication, advice, and professionalism."