Ph: 098150717
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They charged me $240 just to get the back seat out of the car when it literally takes… 15mins to do, I've tried it with some friends. I feel totally used and disrespected, they just want to make money and if you bring your car in they'll add all the charges they can. I had to haggle down the end price as what they had quoted me at the start (which they said the end price would not go over) was way over the quote.
DONT EVER GO HERE, ANTHONY WILL TALK YOU INTO THINKING YOU HAVE A GOOD DEAL, BUT IN THE END, THE MATH DOESN'T ADD UP.
Honestly, avoid at all costs, can we get this guy to front on fair go!
I took my car in to get a silver service ($179)
I was made to pay $500, even though I was not made aware that extra charges would be laid until I arrived to pay. They claimed they couldn't figure out what was wrong with it even though they were told before hand and claim to be experienced mechanics.
I went to pick my car up from the shop they drove it out for me and parked it while I paid my bill.
I tried to start it to leave and it wouldn't start.
I… asked for some assistance and they jumped my car with out checking my battery, telling me my battery was fine and I was on my way. In a good mechanics head some alarm bells should've rung that it started 5mins ago then was flat 5mins later.
I tried to start it the next day and it wouldn't start again.
I called the mechanic and they said they would send out a mobile technician to take a look.
The mobile technician said came jumped my car and left then left the car unlocked allday into the night.
My car had been left unlocked and a skateboard was stolen throughout the day into the night sometime.
They never advised me they still had the car keys until I rung them asking where they were? Thinking they were stolen as the technician advised me he would leave them where he picked them up.
Then said they would charge me $80 for the call out fee even though the battery was obviously not fine while it was at the shop and said I was a liar claiming that I said my car was left unlocked by the technician.
WORST MECHANICS EVER! BEWARE!
My car was leaking some gearbox oil. So I had their mobile mechanic come and investigate.
They found a fault with a leaking axle seal and they advised to get it replaced. They took it back to their workshop to do.
I got it back, a week later, Leaking again. Took it back to their workshop and they replaced again.
A couple of days later. Leaking again! Took it back, replaced with a "tighter" seal. Still leaking! This went back for a third time and it… worries me they didn't investigate anything else.
I gave up with these guys and took it to the makes service centre who found the problem within 30 minutes and it wasn't the axle seal, albeit a pricey problem but at least I know what the problem is now.
I can't say whether they knew of the problem and didn't want to raise it or they weren't able to find it. Either or, it doesn't look good on their part and it's a shame as they present themselves very well.
Their communication could use some work . You need to ring and chase before you get any feedback and you will hit different people with varying levels of communication skills.
I feel these guys can do the basics to an acceptable level however anything past that, they will struggle or bluff their way through it.
In June I had the rocket cover gasket replaced due to a small leak. The following day car was smoking heavily and went through a tank of oil between Auckland and Taupo. Found that the oil cap "O ring" had been replaced with one that was too small. Had 2 AA repairers and an ex-mechanic confirm that the problem was the ill-fitting part. Managed to get some… parts from Repco to get the car back in one piece. Took the car back and had it repaired again. Mt Albert Automotive refused to acknowledge any fault. Claimed o ring was broken (which it clearly was not). No apology given.
Definately do not use these people! Waste of money and time and could possibly cost you your car.
They also arranged to drop me home after dropping off my car. Very pleasant experience and done on time.
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Phone number
098150717
Physical address
23 Morningside Drive,
Kingsland
Categories we service
WOF & Services, Vehicle and automotive servicing, repairs and mechanics, Tyres and Installation, Exhausts, Diesel Mechanics, Automotive Brake Repair, Auto Electrical
Areas we service
Waitakere City and Suburbs, Waiheke and Gt Barrier Islands, Rodney Area, Papakura Area, North Shore City and Suburbs, Manukau City and Suburbs, Franklin Area, Auckland City and Suburbs
They said they do not do bookings when I arrived at the booked time and advised I be there first thing in the morning.
Went back first thing, they said it would take about 30min,went back in 1hour and they still haven't started!
Time wasters if you ask me, avoid at all cost.
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Communication: 0% | Quality: 20% | Reliability: 0% | Value: 20%