Name: Andy Anderson's Chimney Sweeps
Telephone: 092687011
Rating: 54.8

Ratings

0%

"Absolutely terrible service turned up looked up the chimney said it’s fine then sat on the couch for a further 30 mins without doing anything and charge $160. Also quoted for a new part $580 which was done today for $171. Shame I didn’t read the comments before using him."
Rating by: Megan | Rating posted: 2nd Sep, 2022 | Contact: Andy Anderson | Job date: Aug, 2022
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Megan•2nd Sep, 2022•More details…
0%

"Absolutely terrible ripped me off 500.00 for a tile plate which they cut in half fell down all the time then broke. They charged 100.00 to just look at it"
Rating by: Christine | Rating posted: 28th Sep, 2021 | Contact: Christine Elliott | Job date: Sep, 2021
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Christine•28th Sep, 2021•More details…
0%

"WARNING - DO NOT USE THIS COMPANY!!!!
This company clearly has a history of ripping off customers. Unfortunately I didn't know their history and reputation when I engaged them from a google search. They sent a guy out to clean our chimney and he was there for 5 minutes max. He was a strange guy who didn't say anything and made our tenants feel uncomfortable. He left without cleaning the chimney and sent me an invoice for $100 anyway. Despite me giving my mobile phone number and requesting a… call if there were any issues, the first I knew of them not cleaning the chimney was a line on their invoice. Apparently he did not want to unscrew a bolt in case it broke something! I had another company attend, recommended through a shop and the job was done without any issues, fantastic service, and even blackened the fireplace to look like new!!

On the advice of the serviceman who successfully completed the job I phoned the owner of Andy's to explain that I cannot pay for a job not done. We had a surprisingly good conversation and he agreed to credit the job. Then out of the blue I got a letter chasing payment. I had a conversation with their administrator (Maree) to explain, followed up with a very clear email, had another conversation. Maree agreed to speak with the owner and get back to me to confirm. I heard nothing more for months, then last week they sent me a BAYCORP letter threatening legal action !!! I was absolutely gobsmacked. I am sad and frustrated to say I have just paid the invoice because I don't want to spend the time and money fighting them. It is clear that they are very used to going through the heavy handed process, and I suspect this is a big part of how they do business. They know exactly what they're doing - turn up for 5 minutes, send invoice, send baycorp letter, move onto the next mug who doesn't do their research and understand their ethos.

BEWARE THIS COMPANY - DON"T GO THERE !!!"
Rating by: Grant | Rating posted: 16th Oct, 2020 | Contact: Maree | Job date: May, 2020
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Grant•16th Oct, 2020•More details…
100%

"Always provide a good service and have been using them for nearly 10 years now. "
Rating by: Joe | Rating posted: 5th May, 2020 | Contact: Ryan | Job date: May, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Joe•5th May, 2020•More details…
0%

"I have used this company over the years but this year I was appalled by they way they treated me as a customer. We booked a chimney sweep which we had to wait six weeks for, which was fine as I was a loyal customer and accept that it is a busy time of year for the business.
I was unexpectedly called to do a shift at work on the day we had booked, so I called the company to let them know I would be available after 12pm. No answer so I left a message 48 hours prior to the booking. I had no… response to my message. The sweep called while I was at work on the day, and said he was 10 mins away. He claimed to have called myself and my partner the previous day which was an outright lie. He said he couldn’t come later in the day as his other clients had specified they needed him to come in the afternoon.

Yet my request was completely disregarded.

I definitely would not recommend this company anymore."
Rating by: Clara | Rating posted: 27th Jun, 2019 | Contact: Andy anderson | Job date: Jun, 2019
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Clara•27th Jun, 2019•More details…
95%

"Have used Andy Anderson a few times now. Arion was polite and professional, left everything clean and tidy and gave helpful advice too. Texted the night before and also in the morning because he was running a few minutes late which was not a problem. Pleasant and friendly guy. "
Rating by: Mags | Rating posted: 11th Jun, 2019 | Contact: Arion | Job date: Jun, 2019
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90%
Mags•11th Jun, 2019•More details…
13%

"bad job and unprofessional....booked the clean of a 2.5 year old fire, they came did the inspection and clean then left.
The fire was smokey and hard to draw so rang them and was told 'your fire is hard to clean so need to get on the roof so a scaffold is req as we don't go on roofs'.
A. what sort of chimney sweep cant go on the roof? its like a builder that's not allowed a hammer!
B. why didn't they just say we cant do it properly or tell us about the scaffold BEFORE the crap job they… did and taking the money.

I then rang them and was told well get back to you asap....that was 3 weeks ago.

They have lost my business and that of my rental properties..."
Rating by: garth | Rating posted: 21st Aug, 2018 | Contact: office | Job date: Aug, 2018
Communication: 0% | Quality: 0% | Reliability: 50% | Value: 0%
garth•21st Aug, 2018•More details…
25%

"Have used Andy Andersons for over 6 years, Maree is amazing and so helpful. This years sweep was a nightmare. Came early May and set himself up, attempted to clean our difficul flue advised husband major problem cant get brushes up there, shined torch up flue, said can't do, needs re riveting as well, wrote docket and advised hubbie to contact Dr Flue, and gruffly said BUT YOU STILL HAVE TO PAY ME!
Well had specialist team out yesterday. Surprise, set themselves up, said looks a doozey but… our job is to see what we can do. Reviewed rivets, advised no need to repair, had the minimum requirement of 3 rivets per join, and in most cases more than the minimum.

Started the clean using a small brush, success got to top of 2 storey flue, then the lower one was cleaned with a larger brush, and standard dust came down, plus a few sticks from an old birds nest. Total success.

Test to fire, drawing perfectly ok, and advised all was AOK, signed off, and further advise on what we should do to ensure we get a longer life out of our fire i.e, replace blocks, look at baffle etc etc.

So after 6 years really sad to have to say wouldn't go near Andy Anderson's again.

Realise its dependent on their contractors, but one bad contractor with a bad attitude is all it takes. Sent email to Andy's yesterday, and advised by Master Builder should post this online somewhere as the guy who did a poor job on our place, could be passing fires that are not compliant and putting lives at risk, as well as peoples homes!"
Rating by: Nadine | Rating posted: 3rd Jul, 2018 | Contact: ?? | Job date: Jul, 2018
Communication: 0% | Quality: 0% | Reliability: 100% | Value: 0%
Nadine•3rd Jul, 2018•More details…
5%

"Absolutely hopeless communication. I tried booking by phone but they never responded - for the second time time this year. Booked online but I wanted to talk to a person regarding what I required so |I rang the office number - no one replied so I left a message but no one got back. Jordan, the worker sent a text so I tried ringing him but couldn't get him either. When he turned up he had no idea what was required, he admitted the office communication was poor, they were busy and very… understaffed. I am not going to bother with this company again."
Rating by: Bryan | Rating posted: 30th May, 2018 | Contact: Jordan | Job date: May, 2018
Communication: 0% | Quality: 0% | Reliability: 20% | Value: 0%
Bryan•30th May, 2018•More details…
100%

"This was the third time we've used Andy Anderson Chimney Sweeps. We arranged a day for the chimney to be swept and Jordan texted the night before giving us a time range when would arrive (between 2.30 and 4.30). He turned up on time, was fast, clean and friendly. Can't ask for more than that. Would not hesitate to use them again."
Rating by: Kathryn | Rating posted: 8th May, 2017 | Contact: Jordan | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Kathryn•8th May, 2017•More details…
0%

"Booked thru their call center, requested after 1pm, this note was not passed on, VERY un-accommodating , TOLD to rebook, only to wait a week for the same thing to happen! A Txt the night before, this your time. Pleased I didn't get the job dome by them now, 2 different sweeps same problem. Rude, un-helpful, un-accommodating and 0 customer service & care."
Rating by: Blair | Rating posted: 26th May, 2016 | Contact: Joel | Job date: May, 2016
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Blair•26th May, 2016•More details…
13%

"Worst service ever treated me like I was an inconvenience waited 3 weeks for someone to turn up only to be told the night before only one time slot available to me take or leave which was the only time I was not available and would not even consider any other time that would suit. And because I lived in kohimarama he was doing me a favour by coming in to clean my chimney anyway. Arrogant rude would never recommend!"
Rating by: Jacque lloyd | Rating posted: 29th Apr, 2016 | Contact: Andy andersons chimney sweeps | Job date: Apr, 2016
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 50%
Jacque lloyd•29th Apr, 2016•More details…
100%

"We have booked Andy Anderson's Chimney Sweeps each year for the past five years. We're in Mt Wellington and every time we have had Trevor. Booking was easy, usually just given the day, not the exact time but Trev always txts the night before to give a more specific time. He is very pleasant, clean and tidy, efficient and gives helpful advice. I find him to be very trustworthy and that's why I am a repeat customer."
Rating by: Dana | Rating posted: 3rd Jun, 2015 | Contact: Trevor | Job date: Apr, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Dana•3rd Jun, 2015•More details…
100%

"Thanks for an efficiently-executed, well-priced job. Helpful and excellent communication from Marie in the office and actual job of capping the chimney done to a high standard with some helpful hints thrown in. HIGHLY recommended!"
Rating by: Helen | Rating posted: 16th Jul, 2014 | Contact: Trevor | Job date: Jul, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Helen•16th Jul, 2014•More details…
0%

"Andy Anderson's Chimney Sweeps Auckland
ANDY ANDERSON'S CHIMNEY SWEEPS AUCKLAND CUSTOMER REVIEW:
Andy Anderson's Chimney Sweeps is the company used by our landlord. Andy Anderson's Chimney Sweeps threatened us that they would gain access to our rental home through our landlords if we did not comply with the dates they demanded to clean the chimney.
Andy Anderson's Chimney Sweeps lied to us stating that they had cleaned the chimney at our rental home every year for several years,… however they didnt realise we had lived here for several years and that we knew that is was just a gimmick used on rental properties with fast turnovers of tenants.

They turned up unannounced after lying that they had rung through the previous night but we were present and no call happened. They lied stating that our rental agency (landlord) had arranged a scheduled job to take place on that day (it appears Andy Anderson's Chimney Sweeps clean a lot of rental homes and use the relationship between tenants and landlords/rental agencies to generate fear in clients to allow them access to their homes on their own work schedule).

Without notice for the job we declined them entering the premises. They then stated that "someone would have to pay for the call-out." We contacted our landlord to inform them of the situation who stated they did not make any such a job arrangement for them to come to our home.

Contacting Maree of Andy Anderson's Chimney Sweeps regarding the situation by phone resulted in Maree rudely hanging the phone up on my wife.

Andy Anderson's Chimney Sweeps Auckland has been caught out lying, harassing and making threats to its clients in order to secure jobs by scaring tenants. Deplorable tactics and shameful bullying by a company which has left us really angry at their treatment.

HIGHLY recommend going with someone else if you want your chimney cleaned. DODGY and UNSCRUPULOUS company, DON'T allow this company to violate your home if you are a tenant.

We ended up going with the Lucky Sweep (http://www.localist.co.nz/l/gqhsvr) which is cheaper, polite and courteous - which counts for a LOT with us. Perhaps Andy Anderson's Chimney Sweeps could learn a thing or two from them."
Rating by: Victor | Rating posted: 4th Jun, 2014 | Contact: Maree of Andy Anderson's Chimney Sweeps | Job date: Jun, 2014
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Victor•4th Jun, 2014•More details…
98%

"Marie was fantastic - took all details, worked to ensure that Andrew could complete the job before the carpets were cleaned. Andrew provided mini training on the woodburner (I have no experience with this burner). I will get Andy Anderson to complete the chimney sweep annually. "
Rating by: Trish | Rating posted: 17th Feb, 2014 | Contact: Marie (Reception) Andrew Job | Job date: Feb, 2014
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100%
Trish•17th Feb, 2014•More details…
100%

"Fantastic service here in Papakura. Andy came out to sweep one day then after we still had issues Andy came out the following week to advise us on the best way to fix - great advice, very professional, would highly recommend Andy to anyone."
Rating by: Ria | Rating posted: 11th Oct, 2013 | Contact: Andy | Job date: Oct, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Ria•11th Oct, 2013•More details…
0%

"Totally rubbish service. Phonecall from office stating the sweep would call us on Sunday evening to arrange time. Phone call did not happen. Sweep (Cory) rocked up on Monday unannounced and spent 8 minutes at the house, ran his hand down back of flue and proclaimed it corroded and needing replacing and he would not sweep the chimney. We have had no smoke escape from back of flue, our fire works fine, no previous problems. Charges $45 for call out, manner brusque and unpleasant.
Trying to… contact office to complain a nightmare, eventually had call from Lance who was similarly obnoxious and unconcerned at poor service we received. We also queried $45 call out as at no time were we advised they charge like this. He said we got a free chimney inspection-well, we didn\'t did we We paid $45 for dubious advice.

I would not recommend this appalling crowd to anyone. No more cowboys This lot wouldn\'t look out of place in a B grade spaghetti western."
Rating by: Amanda | Rating posted: 17th Apr, 2013 | Contact: Lance/Cory | Job date: Apr, 2013
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Amanda•17th Apr, 2013•More details…
0%

"Awful service. Lance visited, took one look at the Kent fire place and said I need to replace it with a Masport steel welded fire. Said this is a walk away job and Kent fires are not worth cleaning and said good luck at finding anyone who would clean it. Gave me the details of a place to purchase a new fire from. I visited the shop and showed them photos of the fire, they said the fire looks great and to get a second opinion, mentioned Lance had told another customer the same thing. I phoned… Andy Anderson\'s to ask if they had someone else who could visit and service a Kent fire not a Masport and they said they stand by their technicians advise. Got hold of Complete Chimney Care who had A service, arrived on time, cleaned the chimney in minutes, said the fire and flute were in great condition and that was it. Spent $85 instead of the potential $4k had I listened to Lance and believed I needed a new fire. Would never recommend using Andy Anderson\'s to anyone, call Complete Chimney Care and see what A class service is like, stay away from the Cowboys"
Rating by: Lucky | Rating posted: 15th Apr, 2013 | Contact: Lance | Job date: Apr, 2013
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Lucky•15th Apr, 2013•More details…
93%

(no comment)
Rating by: Shailendra | Rating posted: 23rd May, 2012 | Contact: Lance | Job date: May, 2012
Communication: 90% | Quality: 90% | Reliability: 100% | Value: 90%
Shailendra•23rd May, 2012•More details…
25%

"Disappointed due to \"Overpromise and Underdeliver\" "
Rating by: Russell | Rating posted: 17th May, 2012 | Contact: Office /Receptionist | Job date: May, 2012
Communication: 0% | Quality: 20% | Reliability: 30% | Value: 50%
Russell•17th May, 2012•More details…
83%

"This is the second time we have used Andy Anderson\'s and again we were more than happy with the services. They turned up on time and completed the job with no fuss. Would recommend and will use again."
Rating by: Helen | Rating posted: 17th Apr, 2012 | Contact: Unsure | Job date: Apr, 2012
Communication: 80% | Quality: 80% | Reliability: 90% | Value: 80%
Helen•17th Apr, 2012•More details…
100%

"Did a great job, very reliable and tidy. Very polite and good value for money."
Rating by: Tanya | Rating posted: 25th Mar, 2012 | Contact: Etienne | Job date: Mar, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Tanya•25th Mar, 2012•More details…
58%

"messed job up on so many levels I can't be bothered listing them. Took a long time to respond to my complaint but in the end (10 days or so) they out it right very well and professionally.. "
Rating by: Peter | Rating posted: 25th Mar, 2012 | Contact: C | Job date: Mar, 2012
Communication: 50% | Quality: 0% | Reliability: 100% | Value: 80%
Peter•25th Mar, 2012•More details…
100%

"I was totally rapt with Lance\'s professionalism and thorough job today. He was friendly but takes his job very seriously, as he should considering the seriousness of the business. He had to make some repairs, but didnt charge like a wounded bull for them. I will definitely be giving them a call next year!! Thank you so much! I feel much better knowing my fire is safe."
Rating by: Jo | Rating posted: 30th Jul, 2011 | Contact: Lance Gedge | Job date: Jul, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jo•30th Jul, 2011•More details…
18%

"I wouldn\'t recommend this guy to do any more Chimney sweeping at my home or any one else I know.
He was rude and behavior was less than acceptable."
Rating by: Ranjan | Rating posted: 6th Jun, 2011 | Contact: Andrew | Job date: May, 2011
Communication: 0% | Quality: 0% | Reliability: 50% | Value: 20%
Ranjan•6th Jun, 2011•More details…
100%

"Was available to do the job soon after requested. Was told immediately when it could be and had a confirmation call the night before that Andrew would be here between 1:30 and 2:00, and he was. Very pleasant, fast and efficient. Recommended replacement of cracked firebricks which he did immediately."
Rating by: Phil | Rating posted: 6th Apr, 2011 | Contact: Andrew | Job date: Apr, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Phil•6th Apr, 2011•More details…
95%

"Daniel was behind schedule, but phoned to let me know. He did an excellent job and even explained about some maintenance work that needed to be done. I\'d highly recommend him. "
Rating by: Kathy | Rating posted: 26th Oct, 2010 | Contact: Daniel | Job date: Oct, 2010
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100%
Kathy•26th Oct, 2010•More details…
90%

"After the nightmare of getting a chimney sweep to a) turn up and b) actually do the job, last year, ANDY ANDERSON's was such a breeze. Why hadn't I phoned them before? They turned up promptly, were really friendly, explained the process simply and recommended repairs without being pushy. The price was pretty much what others quoted and gave me a certificate for insurance purposes. I am definitely going to contact Andrew again next year!!!!"
Rating by: Brigitta | Rating posted: 18th Apr, 2010 | Contact: Andrew | Job date: Apr, 2010
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 80%
Brigitta•18th Apr, 2010•More details…
88%

"This firm sub contracts to HNZ, as far as reliability, quality of work and communication goes did an excellent job of cleaning the chimney and reccomended a cow and came back within two weeks to install and now keeps all the rain and dust/debri out and sucks up the smoke alot more effeciantly. Thanks Andrew. (he evan took his shoes off at the door! wow what a plesure to have round compared to some of the other contactors HNZ do bussiness with)"
Rating by: David | Rating posted: 30th Oct, 2007 | Contact: Andrew | Job date: Mar, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 50%
David•30th Oct, 2007•More details…
100%

"Very pleased, professional service and good workmanship."
Rating by: Robert | Rating posted: 2nd Jul, 2007 | Contact: Quentin | Job date: Jul, 2007
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Robert•2nd Jul, 2007•More details…

Unauthenticated ratings (2)

100%
"I had a gut by the name of Andrew come out..If i need this firm here again..i would like the same guy to come out..
He is very nive and well mannered...does not make a mess...and asks before he uses the power..."
Rating by: Myra | Rating posted: 11th Jul, 2011 | Contact: Andrew | Job date: Jul, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Myra, 11th Jul, 2011•More details…
100%
"We have had Andy Anderson\'s cleaning our chimney for many years with two or three different operators in that time. All have done an excellent job, been most obliging and very pleasant and polite. We recommend them most highly"
Rating by: Pat | Rating posted: 14th Jun, 2011 | Contact: Andrew | Job date: Jun, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Pat, 14th Jun, 2011•More details…

Andy Anderson's Chimney Sweeps / Chimney Sweep Services

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Unauthenticated ratings (2)