Ph: 093600717
Please Log in to leave a rating or continue as a guest
The worst experience I have had to pay for. Bought my bike in for a full service and to get an oil and break leak fixed. Was told their was a large amount of deferred maintenance and parts that needed replacing and the repair would cost around $1500. Fine. After a series of communication blunders they got me my bike only for it to **** it's entire fuel tank out at the gas station on my way home. I had to take it back… again, for them to try charge me for something that was clearly their ****up. After I chased them on this they tried to 'only charge me for x part' as if they were doing me a favor and had not damaged my vehicle. When I pointed out to them that they were trying to charge me for a part that they had already claimed to have replaced and had already been billed and paid for, they sheepishly 'fixed' it free of charge. Andreas barely had the integrity to be embarrassed when confronted with this. By this point things were feeling like I was being scammed.
After having the fuel line fixed (for real this time), the scooter would stall and die unexpectedly, often not turn on and just behaved like a completely different vehicle. I had to bring it back AGAIN to demand they fix whatever they did to butcher it and only when catching a mechanic before Andreas could stonewall me did I manage to explain the situation and have somebody treat me a shred of decency. 3 months later, having bought it in 3-4 times only to have it re done, $1400 later I have a scooter that still behaves poorly. The situation was so bad I decided to learn how it all worked and try fix it myself. Andreas and Ralph were cagey and unhelpful and I had to come in and confront them in person on their shop floor to get so much as an apology, let alone a modicum of accountability.
The only reason I didn't escalate further was they had one mechanic who clearly felt terrible about how the business had operated on this that he went above and beyond to try make things right. And really, by this point I never wanted to deal with them again. It still took me going to another scooter shop to get my bike working properly.
If this helps one person avoid my experience then it's worth it. Don't be like me, just pay a little more and get it done properly elsewhere.
Here's a link to a video of their new vehicle not starting. This is after they "fixed" it three times.
https://www.dropbox.com/s/jau5xleug8rkuwz/20200304_151325.mp4?dl=0
Uploading more videos to YouTube for better awareness.
"They replaced parts that didn't need replacing (there wouldn't be anything wrong with the drive belt after 4000ks). The advertised $169 for a full service is misleading, that didn't include any standard parts (like oil) or any of the jobs they invented to keep themselves busy, inflating the cost to over $300. This "full service" didn't even include a carburetor clean, which they… were going to charge another hundred or so for.
"Folks called me mid of the day and said has couple of punctures needs tyres replaced. I said will replace next time, he replied now it leaks can’t take the bike without fixing them. I was arguing I am riding bike everyday regularly, asked how started leaking now when I gave to you for service he started blabbering and argued needs fix. He charged extra $36 for fixing puncture in reality for nothing.
It’s up to you… guys now
If you want to replace your new tyres for no reasons I would recommend scootling
As I mentioned they are LOOTLING not scootling
Phone number
093600717
Physical address
310 Great North Road
Grey Lynn
Auckland
Categories we service
Miscellaneous
Areas we service
Auckland City and Suburbs
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%