Ph: 092795848
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We eventually did have major issues though. We put our bin out as usual, and eventually green fingers emailed to say they'd failed to collect it as it was too heavy. I could lift it easily - it was closer to 30kg to their stated maximum of 70kg.
They failed to collect another 3 times, by which point we had a pile of waste so big i… had to hire a trailer and dump it.
I emailed and complained, asking that they credit us for this cost. Davina called me, and effectively told me I was lying about the bin being of acceptable weight and offered a pathetically small refund.
We expected better, especially as long-term customers.
They tell you either your bin is too heavy or the bin has been emptied which is not. Do not do business with this company.
Communication is the worst, customer service sounded like they don’t want to work there.
You have been warned!
Confusing contact and marketing too. This company has different names, Garden bags? Greenfingers? Different 0800 000 numbers but goes to the same people.
"What's more, last time I forgot to put out the bin (despite receiving the reminder email) and since… our bin is behind a locked gate, they couldn't empty it. That was on a Tuesday. Then on the following Saturday I noticed a Greenfingers truck driving past and to my surprise it stopped. Apparently the driver actually remembered that he didn't find our bin 4 days earlier and he offered to empty it. I was blown away. What a great service from the guy!
I have nothing but good experiences and praise for this company!
They don't provide a contact number on their website and also don't allow two way communication via email yet will happily email your invoice to you.
"We ordered 2 bins. One appeared in front of our house out of nowhere, and we had to contact them to know if it's theirs. Second bin was delivered afterwards and 1st collection went smoothly. After that, our second bin disappeared and again, we had to contact them to find out if they took it. They did take it,… thinking that we requested it to be taken away. They then sent us back 2 bins which now meant we had 3 bins taking up space in our car port. They offered to refund us the collection fee for the 2nd bin because they didn't give us enough time to fill it before collection day. They claim they refunded but they didn't. The second collection also didn't take place because they said they had access trouble. We had to contact them to pick up the bin and left it exactly where we did (the curb) and they had no issues picking it up a week after.
We then cancelled our subscription via email but they didn't acknowledge. Surprise surprise. We called them to make sure they cancel and they told us to fill up the bins since they already charged us anyway.
Seriously, what kind of customer service is this? They screw up multiple times, take ages to reply to our emails and are completely unreliable. Their overall service is terrible, they have zero communication and consistency, and they don't know how to run a business properly.
Never again.
I won't waste my time writing why they are bad but please, do yourself a big favour and avoid this headache.
All the reviews here describe them perfectly.
No idea how they are still in business.
"This company cannot be contacted, They add fee's without reason or consultation, They are HORRIBLY Unreliable with doing the job. Infact this month they HAVEN'T Come AT ALL !!!
I have had NOTHING BUT TROUBLE since day 1 with this company, And allthough it's been nearly… a year now, I regret all the money i've given them.
PLEASE ! ! ! DO NOT !! DEAL WITH THIS COMPANY !!!
Fair Go will be involved next, This COMPANY is a SCAM !!!
The actual service of picking up my bin was ok, the issues I have had in past month relate to the customer service (or lack of)
-Overcharging, charged extra for services I did not use.
-Customer communication, they use a No Reply email service to communicate with customers They can ask… questions in these emails, so to answer back to them you have to logon to their internet site, with your membership number, and post a generic communication to them..what a muck around.
Office staff, they are probably overworked, however they dealt with request/ queries poorly and abruptly. I got the feeling that, as a customer, I was viewed by staff as an annoyance.
- Clippa
- The Garden Bag Company
- Gabco
No date or time given for collection. Ours was missed the first time because they came on a Sunday. Who does that? They then arranged to have it picked up again but that never happened.
Had to have it picked up the next cycle and was charged again for the same bag.
Absolute worst business practice run by people who don’t care.
Will never be using this business again. Ever. And recommending others to do the… same.
"Phone number
092795848
Physical address
Auckland, Hamilton, Tauranga
Categories we service
Garden Services
Areas we service
Waitakere City and Suburbs, Waiheke and Gt Barrier Islands, Tauranga Area, Rodney Area, Papakura Area, North Shore City and Suburbs, Manukau City and Suburbs, Hamilton Area, Franklin Area, Auckland Region, Auckland City and Suburbs
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%