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Watkins Plumbing Services Ltd / Plumbers / Plumbing Contractors in Glen Eden

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  • 25%
    "I agree that with previous commenters that the pricing is unreasonable. I was charged $138.01 on 26/10/17 to replace a washer on a hose tap. Incredibly unpleasant customer service to boot, including being threatened and sworn at (no joke). AVOID!!!"
    Rating by: Ben  |  Rating posted: 5th Dec, 2017  |  Contact: Michelle Wharakawa  |  Job date: Oct, 2017
    Communication: 0%  |  Quality: 50%  |  Reliability: 50%  |  Value: 0%
    Ben•5th Dec, 2017•More details…
  • 68%
    "I have used Watkins in the past and just had a job completed on Wednesday to replace my hot water cylinder. However one of their plumbers (Brendon) I would never use again. He arrived half an hour late on Wednesday (with the other plumber) even although it was the first job of the day. He was very unprofessional and disrespectful. He was rude, abusive, threatened to walk off the job (three times) today, called me a scammer, told me to stop giving him sh*t, told the other plumber three times… to "stop working, we're leaving." Used f*cking in each of the last two sentences I heard him speak inside the house. In addition he did not correctly identify the fault last Friday until I asked him to make sure it was not the cylinder (it appeared to be a leaky tap under the cylinder but was actually the cylinder itself that was leaking). He brought the wrong filter replacement for the water filter. It was nothing like the picture I had emailed to Watkins.

    On Wednesday, the smoke alarm was set off twice, the inside of the hot water cupboard was scorched in four places, and Brendon failed to return my gas lighter. Extra parts were put into my toilet cistern by Brendon without telling me and getting my authorisation.

    The manager (Dean, a Director) has always been helpful. When I found a cheaper quote, he offered to not charge me for Friday's call (to make his quote more competitive).

    I dropped down to Watkins Plumbing (unarranged) to talk to Dean face to face early Thursday morning. Unfortunately Dean was not there and was not expected back for half an hour. He returned my call about three hours later. I appreciate him offering to come around to see me and check the job (which he did).

    Dean replaced my gas lighter with a new one. Dean also sandpapered off the scorch marks and made suggestions on my storm water issue.

    Dean told me today (Tuesday) that Watkins had lost money on the job because of the amount of time taken by his plumbers. Despite Brendon being on site on Friday, on Wednesday both the plumbers left twice (individually) to get extra parts.

    Dean also told me today Watkins would not do any further work for me if I put in a bad review on NoCowboys.    "
    Rating by: Alan  |  Rating posted: 24th May, 2017  |  Contact: Brendon G and Jessie  |  Job date: May, 2017
    Communication: 30%  |  Quality: 90%  |  Reliability: 70%  |  Value: 80%
    Alan•24th May, 2017•More details…
  • 100%
    "100% the best. Their services was prompt, effecient, on-time and to a very high standard. They even reinstated the carport cobbles with sand base and fill. recomend them very highly."
    Rating by: richard  |  Rating posted: 26th Feb, 2017  |  Contact: Brett watkins  |  Job date: Dec, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    richard•26th Feb, 2017•More details…
  • 100%
    "Waktins is a great company. I've been using them for years. They know their stuff and are always friendly and efficient. I'd certainly recommend them."
    Rating by: Angela  |  Rating posted: 31st Jul, 2015  |  Contact: Watkins Plumbing  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Angela•31st Jul, 2015•More details…
  • 100%
    "100% recommend these guys.

    After all the heavy rain of recent days we had a major roof leak situation on our hands. These guys were amazing. The office staff (who I learned are the owners - means a lot these days because it is obvious they care about their reputation and their customers experience from first point of call to end of job) were extremely efficient. Their guys arrived in the timeframe I was told. They assessed the situation - went away and collected materials etc they… required - returned to the job and fixed my problem. Very pleasant and extremely professional tradesmen.

    I would have absolutely no hesitation in recommending this company. A very efficient and professional company who I believe have been servicing our community for many years.

    So refreshing to deal with such a great company.    "

    Rating by: Alan  |  Rating posted: 22nd Jul, 2015  |  Contact: Alan Wharekawa  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan•22nd Jul, 2015•More details…
  • 100%
    "Watkins Plumbing offer an extremely professional plumbing service.
    They turn up when they say they will, their plumbers are courteous and do a fantastic job.
    They have a very organised booking and invoicing system.
    We have used them several times.
    The last time they went above and beyond to resolve a tap compatibility issue for me.

    Highly recommended!"

    Rating by: Nat  |  Rating posted: 20th Sep, 2013  |  Contact: Brett Watkins  |  Job date: Sep, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nat•20th Sep, 2013•More details…
  • 100%
    "We have used Watkins Plumbing a few times now and they have accommodated us with our requests. They are helpful over the phone and assist to make things easier for us.

    We would highly recommend them to our friends/family because of this quality and assistance to accommodate our family.

    Thanks again
    Sidney"

    Rating by: Sidney  |  Rating posted: 3rd Dec, 2012  |  Contact: Michelle Wharekawa  |  Job date: Nov, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sidney•3rd Dec, 2012•More details…
  • 100%
    "We have continued to use Watkins because its hard to find tradespeople that are reliable and do a good job and turn up when they say they are going to. Right from the start they have been excellent and we have no hesitation in referring Watkins to family and friends. Its great to have people that are dedicated to the job at hand and know what their doing and are just true professionals.
    Thanks Watkins you are simply the best.
    "
    Rating by: Pam  |  Rating posted: 30th Nov, 2012  |  Contact: Michelle  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pam•30th Nov, 2012•More details…
  • 98%
    "We are doing a major renovation of our home. Wakkins are completeing the plumbing, drainlaying and gas fitting. The whole team has been great to deal with and very responsive to our requests, large and small. We will recommend them to others and will use them in the future. "
    Rating by: Penelope  |  Rating posted: 4th May, 2012  |  Contact: Brett  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Penelope•4th May, 2012•More details…
  • 100%
    "All the people at watkins provide an excellent service. The plumbers Craig and now Tim turn up on time, do an excellent job.Accounts are fantastic to deal with. I recommend Watkins to everyone.
    cheers
    linda    "
    Rating by: Linda  |  Rating posted: 6th Dec, 2011  |  Contact: Michelle  |  Job date: Dec, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Linda•6th Dec, 2011•More details…
  • 60%
    "Watkins Plumbing were a little late, however I was phoned to say that they were just completing a job not far away and would be arriving shortly. He arrived and completed the job. I expected the bill to be about $150 as I was told it would be about $60 for valve. The $198 bill arrived including $30 admin/vehicle charge! Definitely a shock. Would not use them again and will look around more in the future. Completely regret just using the first plumber\'s ad that stood out in the local… paper."
    Rating by: Josephine  |  Rating posted: 9th Jun, 2011  |  Contact: Watkins  |  Job date: May, 2011
    Communication: 80%  |  Quality: 70%  |  Reliability: 90%  |  Value: 0%
    Josephine•9th Jun, 2011•More details…
  • 65%
    "I needed a registered plumber to give a verbal diagnosis on my property, as I was selling to a potential buyer.

    Watkins advised their minimum charge is 1 hour = $118.

    Although we only needed a plumber for less then 30 minutes. We agreed. Then I got the bill for 1.5 hours, because they charged traffic time too. That was not communicated on numerous phone conversations.

    Therefore I called again. Brett gladly repriced to 1 hour. I personally feel we should not be constantly fighting for… what\'s right. In this case, Brett was easy to deal with. However it would be better if I don\'t get a 1.5 hour charge in the first place."

    Rating by: Ling  |  Rating posted: 12th Aug, 2010  |  Contact: Brett Loveday  |  Job date: Aug, 2010
    Communication: 50%  |  Quality: 90%  |  Reliability: 90%  |  Value: 30%
    Ling•12th Aug, 2010•More details…
  • 75%
    "Further to my earlier post, I wish to advise that finally a site meeting has occured and a satisfactory response to damage and sloppy work agreed on.
    Weather needs to improve so that someone can stand on the roof to fix it all.
    I thank Brett Loveday for his concern and response.    "
    Rating by: Zelda  |  Rating posted: 4th Nov, 2008  |  Contact: Brett Loveday  |  Job date: Nov, 2008
    Communication: 100%  |  Quality: 50%  |  Reliability: 100%  |  Value: 50%
    Zelda•4th Nov, 2008•More details…
  • 98%
    "They were recommended to me by someone. The are very prompt and friendly. I was always treated with respect and they explained what they were doing when I had questions. I would recomment them to anyone."
    Rating by: Kay  |  Rating posted: 24th Mar, 2008  |  Contact: John Booth  |  Job date: Feb, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Kay•24th Mar, 2008•More details…